Genesis of Plano

Terrible customer service. I had several warranty issues with my fairly new GV70, and despite following up repeatedly—and even escalating to the managers (Ron & Steve) a cou I had several warranty issues with my fairly new GV70, and despite following up repeatedly—and even escalating to the managers (Ron & Steve) a couple of times—it took almost a full year before they finally took the car in for repairs. Even then, they returned it with only part of the work completed. The customer service has been consistently terrible. I lost all trust in them and ultimately decided to sell the car and buy from another brand. A piece of advice: If you use their valet service, take before-and-after photos of the loaner vehicle. They filed a claim with my insurance for damage I did not cause. I’m sharing this experience to help others who might be researching this dealership. I knew Genesis was a newer brand and expected some recalls or warranty issues, and I was okay with that. What I wasn’t prepared for was the extremely poor after-sales service. From the service advisor to the service manager, I never felt that they cared about their customers. More

Best car buying experience I've ever had from initial contact, to the receptionist and finally finance. Andy So was my sales rep and he was fantastic. I needed a car now that my 16 year old is driving. I contact, to the receptionist and finally finance. Andy So was my sales rep and he was fantastic. I needed a car now that my 16 year old is driving. I had been looking at the Genesis GV70 on the Plano website for weeks. I reluctantly entered my name and contact information to get more information and was pleasantly surprised at the response from Jessica. She only texted me once to gage my interest and ask when I might come in. When we arrived Andy So was available for us. He was extremely patient as I test drove several cars deciding on the first car. The negotiations were easy, no hard selling or adding ridiculous charges that aren't necessary. Finance manager Kristy was exceptional, again no hard upselling and very professional. While we waited for finance Andy did a thorough tutorial of the car and the app. I've never had a sales person know thier product as well as Andy. He has been available for any questions and his follow-up. I highly recommend Genesis of Plano for your purchase specifically, Andy So. In addition to the fantastic car buying experience, the GV70 is incredible, from the gorgeous interior, smooth ride with several drive modes including snow, to the 4 cylinder twin turbo engine with 300hp and 311 lbs of torque and no turbo lag all making driving so fun.I also haven't seen a better warranty with any other car, including the 3 year/36K miles of service included and customer service which are second to none. Cars that are double the price and expensive to maintain can't compare. I highly recommend a Genesis as your next car and be sure to ask for Andy So at Genesis of Plano. More