Gengras Chrysler Dodge Jeep Ram - Service Center

Called in for a recall waited 20 minutes on hold for service hung up called parts department parts in stock said they would have service call me been two day no call back service hung up called parts department parts in stock said they would have service call me been two day no call back More

I had an appointment on Aug 2nd at 740am. Drop truck off because of a weird knocking noise going on. Needed and oil change, fuel filter and tire rotation. No call all day on the 2nd. I tried Drop truck off because of a weird knocking noise going on. Needed and oil change, fuel filter and tire rotation. No call all day on the 2nd. I tried calling with no one answering the phone till the next morning. Come to find out they didn't even start my truck till the 3rd. So I call back at 4pm for them to tell me they didn't even check the knocking noise just did oil change tire and filter. What a joke. Don't go there More

Brought my jeep in for a few repairs. The main repair was my radio acting up.I now know it's called ghosting.The radio chances stations on it's own,makes random phone calls,goes from FM to The main repair was my radio acting up.I now know it's called ghosting.The radio chances stations on it's own,makes random phone calls,goes from FM to Siriusxm radio.I was told that it wouldn't be under my extended warranty because i spilled a liquid in the radio and that's what they told my warranty company so they denied me.I got screwed by them.I had to replace the radio myself.Out of pocket cost $2000.00.I thought having the extended warranty would save me.It would of if this service dept knew what they were doing and the tech who working on my jeep.So do you think i'll hear from them once they find out the radio was not the cause of the owner.It was caused by the radio manufacture.I doubt it.This is the fourth jeep i bought from them and most likely the last one. More

I just bought a jeep Cherokee. The dealership I bought that couldn’t fix it so I brought it to Gengras and they fixed it. However, during the process there’s two nicks on my door R The dealership I bought that couldn’t fix it so I brought it to Gengras and they fixed it. However, during the process there’s two nicks on my door Rebecca, the service manager told me she’d get back to me to resolve the situation and deeply apologized. It’s been two weeks. She still hasn’t return my phone call every time she’s in a meeting next step straight to the manager. More

Bad service,I bought 4 new tires a year ago from them they promised free tire rotation for life with the purchase of 4 tires and now they told me that promotion is not available they promised free tire rotation for life with the purchase of 4 tires and now they told me that promotion is not available More

Day 1 - Wed, Aug. 3rd, Dropped off at 7:30 a.m., surrendered extended warranty information for a second time. Received a text stating no additional info on the vehicle 3rd, Dropped off at 7:30 a.m., surrendered extended warranty information for a second time. Received a text stating no additional info on the vehicle. They will contact me when they do—day 2 - Thur. On Aug 4th, No communication from the service advisor at 12:35 p.m. so left a voice message. I called back at 3:40 p.m. and my advisor stated they found low rear brake pads and a small leak in the radiator. Nothing about the right rear door lock actuator for which it came in. When I questioned him he said yes they have all the parts in stock, but he needed the Warranty Company so he check to see if it was all parts are covered. I gave them the Warranty Company for the 3rd time! Day 3 - Friday, Aug. 5th, This jeep has been in the shop for 24.5 working hours when I called at 2 p.m. and was told the advisor is on the phone with the Warranty Company and would call back. (wouldn't all diagnoses and warranty verification be done on day one)? I received a call back at 3:05 p.m. to inform me the radiator and actuator are covered, but he didn't have the actuator as first thought and delivery was a month out. I asked to install an aftermarket one. At this point, the jeep has been in the service department for 25+ hours and nothing has been repaired—day 4 - Sat. Aug. 6th, I didn't hear from anyone all day. Now we're up to 33+ working hours. Day 5 - Mon. On Aug 8th called at 12:35 p.m. to get a progress report. The technician called me back at 2:55 p.m. to inform me the jeep is ready for pick-up. I'm not sure why it took 5 days or 40+ working hours to complete these tasks when the rate from ALLDATA allows 3.8 hours for a Radiator, R&R and 1.3 hours for a Rear Door Lock Actuator, R&R 1.3 hours, and I'll throw in miscellaneous delivery time, etc. of 12 hours. That's a total of 17.1 hours! I had to wash my vehicle inside and out, disinfect and rinse off the residual anti-freeze. More

Just picked up my car from an oil change and full detail. It has noticeably new scratches on one side and a scratch down to metal on the other. Second time my car had damage from having it serviced. I als It has noticeably new scratches on one side and a scratch down to metal on the other. Second time my car had damage from having it serviced. I also had to find it myself in the parking lot in the rain parked very far from the building by hitting my alarm. The worst experience ever. I am done with Gengras and will never recommend. More

Worst customer service experience. Over 3 months of Worst customer service experience. Over 3 months of trying to have vehicle fixed that was under warranty. Service advisor never calls or gets on Worst customer service experience. Over 3 months of trying to have vehicle fixed that was under warranty. Service advisor never calls or gets on the phone for updates or give info. Also lies about ordering parts that never seem to come in or blame issues on manager etc. But manager is no better. Said he wants to help with problem but seems too busy to call back after I had to call. No urgency or care with them. We are just asking for communication and having our vehicle fixed. Not asking that much. Time to find another dealer More

Everyone was very helpful, diagnosed my Jeep, explained what it needed now and what can be planned for service in the near future. I recommend Gengras Chrysler, Dodge, Jeep, Ram to everyone that wants the what it needed now and what can be planned for service in the near future. I recommend Gengras Chrysler, Dodge, Jeep, Ram to everyone that wants the job done right the first time. Thank you very much for the wonderful service experience! More

I went in for a tire rotation and alignment.James was very professional and have great customer service he know his Job and I can tell he love his job and enjoyed doing it.James was awesome! I will be as very professional and have great customer service he know his Job and I can tell he love his job and enjoyed doing it.James was awesome! I will be asking for him at my next appointment I was pleased with my service there 100% More