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Gengras Chrysler Dodge Jeep Ram - Service Center
East Hartford, CT
48 Reviews
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48 Reviews of Gengras Chrysler Dodge Jeep Ram - Service Center
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August 11, 2014
Botched Recall Repair Brought vehicle in for recall repair. Left without it being performed. Gengras messed up and could not find the part. Sent GM Evan Newmark and service Brought vehicle in for recall repair. Left without it being performed. Gengras messed up and could not find the part. Sent GM Evan Newmark and service rep. Mike Keeman 2 email requests over past 2 weeks asking for an explanation. They both have chosen to not respond. They have made it clear that customer service is not important. Wish this was my only negative experience with them. More
by paul.jussila
Employees Worked With
Mike Keeman, Evan Newmark
July 11, 2013
Absolutely terrible service department. Just got truck "certified", to find out oil never changed and defective transmission. Truck went in for oil change and I asked to look into noise in truck.... Truck "certified", to find out oil never changed and defective transmission. Truck went in for oil change and I asked to look into noise in truck.... Truck sat for three days... No paperwork even filed to repair and oil never changed. Also no loaner truck. Had to call repeatedly for info (which there was none) huge service area with nobody in there. Just looks like it's a big efficient service department. I took my truck elsewhere. Never been so frustrated / stay away More
by Lividone
Employees Worked With
Evan Newmark
July 25, 2012
Brought my vehicle in for maintenance with a $50 card you sent in the mail. When I was doing the paperwork I discovered I did not have my wallet. Your service rep told me he would make the necessary adjustm sent in the mail. When I was doing the paperwork I discovered I did not have my wallet. Your service rep told me he would make the necessary adjustments and performed the service. My car was also ready 39 minutes early. More
by tleonard6
Employees Worked With
Joseph Cyr
June 27, 2012
I took my 2005 chrysler crossfire srt6 in last week for a minor electrical issue and at 4pm the same day I received a call telling me while driving my car one of the mechanics was involved in an accident.The minor electrical issue and at 4pm the same day I received a call telling me while driving my car one of the mechanics was involved in an accident.The first thing that came to mind is there is no reason my car needed to be driven,much less driven on the highway,to diagnose a minor electrical problem.Cooler heads prevailed and the service adviser Kurt was very apologetic.However since then I have been lied to several times regarding the accident.I was initially told it was the other "woman's" fault and that the adjuster was coming the next day at which time I asked to be informed when he was there because I wanted to see the car on a lift to see the damage.The next day when I went to pick up the loaner they offered me I was told the adjuster wasn't coming and that since it went to their legal department because one of their employees was involved.I was then given a form provided by the state police with the other parties information and it was clearly a man.I was given a Jeep Patriot as a loaner.After 2 days of hearing nothing I called the insurance provider of the other party and found out there was in fact no claim reported.Today I spoke with the General Manager to point out that there was no reason my car should have been driven,especially not on the highway.He told me that every car is "safety inspected" and driving the car is part of that inspection.This is absurd.I also requested a loaner somewhat closer to a chrysler crossfire than a Jeep and was told their hands are tied so now my sports car they crashed sits at a body shop while I'm stuck with a Jeep until the insurance companies sort out liability.I've spoken to more than one Gengras mechanic and they both said test driving the car as part of a safety inspection when the car is in for a minor electrical issue is absurd and I think any logical person will agree.Where is the accountability? More
by boocher13
March 09, 2012
Mr. Sandstrom has ALWAYS been pleasant and professional in his dealings with me. One of the old fashioned employees who still thinks the customer is king. in his dealings with me. One of the old fashioned employees who still thinks the customer is king. More
by Harryblank
Employees Worked With
Kurt Sandstrom
March 10, 2011
I recently purchased a truck from Gengras Dodge in East Hartford Connecticut. To say that my experience was positive is an understatement. V-Tek Rosa and Jeromy Berman went out of their way to make me com Hartford Connecticut. To say that my experience was positive is an understatement. V-Tek Rosa and Jeromy Berman went out of their way to make me comfortable with my purchase and put in the extra time and energy to make sure I was getting the right vehicle fro my needs. Most importantly, at no point did I feel pressured or exploited. I was so pleased with how I was treated that I referred two friends and one family memember to V-Tek and Jeromy. Since that time, one of those individuals has already purchased a vehicle from V-Tek. I highly recommend Gengras Dodge, Jeep and Chrysler to anyone looking to buy a car or truck, especially if they are lucky enough to work with V-Tek and Jeromy. More
by jped
Employees Worked With
V-Tek Rosa and Jeromy Berman
January 22, 2011
Our first visit was for oil change. Very quick and great price! Great customer service. Second visit was for more extensive work (found during inspection that came along with oil change). Again, great cu price! Great customer service. Second visit was for more extensive work (found during inspection that came along with oil change). Again, great customer service and quick completion of work. More
by GonzalezFly
Employees Worked With
Josh Matos
January 07, 2011
We had an issue with the windows in our Jeep Liberty. The management solved the problem at no charge and we also had some other service work done. The prices were reasonable for the additional service. The management solved the problem at no charge and we also had some other service work done. The prices were reasonable for the additional service. The work was all done in a timely manner. I also want to commend the recertionist. She was always pleasant and courteous. We were so pleased that we went car shopping last week at Gengras. We will be purchasing a car within the next month. Thank you for a very good experience. More
by memia
Employees Worked With
Joshua Matos
