Gengras Ford

Good Service Had a very good experience with Gengras. My sales person Tony Teodosio was very helpful with the purchase and knowledgeable about the vehicle. Im very Had a very good experience with Gengras. My sales person Tony Teodosio was very helpful with the purchase and knowledgeable about the vehicle. Im very happy with this Ford dealership. They took care of this customer! More

Not happy with the oil change - left my car interior dirty I went to Gengras Ford Quick Lane for an oil change last evening, I've been going to this dealership for years (as Crowley Ford), for service and oil I went to Gengras Ford Quick Lane for an oil change last evening, I've been going to this dealership for years (as Crowley Ford), for service and oil changes on my previous Escape, my Mercury (purchased at Crowley) and my other vehicles too. I just acquired my mother in law's Escape a few days ago and brought in in for an oil change. While it is 7 years old, it has only 26,000.miles, and the factory carpet floor mats were never used, virtually new - only the factory all-weather mats were ever used. I installed the carpeted mats on Sunday, and when I got in the car last evening after the oil change, the driver's floor mat had grease all over it from the mechanic's shoes. I'm surprised and disappointed that Gengras doesn't use paper floor mats to protect the interior of the cars they service. I also have my cars serviced at Modern Tire in West Hartford, and they always use paper floor mats and steering wheel protectors. More

Great Customer Service...from Sales to Financing. I went in during a Sales Promotion, looking only to inquire as to what was being offered. My 2014 Ford Focus had been given me a lot of transmission/e I went in during a Sales Promotion, looking only to inquire as to what was being offered. My 2014 Ford Focus had been given me a lot of transmission/engine trouble with the recalls and recurring issues over the past year and a half. I was becoming uncomfortable driving it and feeling unsafe on the road. To my pleasant surprise I left the dealership with a new vehicle and sense of trust again. James Landry listened to my car needs and Asher made the financing possible. Thank You! I love my Ford Edge! More

Great Service Had an issue with vehicle having a hard time going from a stop. Called for an appointment and they were able to take it the next day. Service personne Had an issue with vehicle having a hard time going from a stop. Called for an appointment and they were able to take it the next day. Service personnel were very courteous and explained everything. Had the vehicle back before the end of the day. More

Quick Lane Oil Change When I arrived at the dealership I inquired as to the amount of time it would take to get the oil changed in my truck. I was told that it would be a f When I arrived at the dealership I inquired as to the amount of time it would take to get the oil changed in my truck. I was told that it would be a few minutes and it would be taken in and done. My visit went exactly as I was told it would and the people with whom I had contact were very courteous and helpful. More

Great Service Great professional service from from salesman John V starting with his assistance with securing the vehicle and getting it ready to go andAsher in fi Great professional service from from salesman John V starting with his assistance with securing the vehicle and getting it ready to go andAsher in finance More

Quick lane is great Quick lane service does a great job in an acceptable wait time. Staff is very courteous and honest about what needs to be done and does not push servi Quick lane service does a great job in an acceptable wait time. Staff is very courteous and honest about what needs to be done and does not push service you don’t need. More

Bad experience I will try to no come back to this dealer at all. I do not have really a very good taste on this visit and left me with no desire to comeback here. I I will try to no come back to this dealer at all. I do not have really a very good taste on this visit and left me with no desire to comeback here. I went for a diagnostic got a $154. price for it and then later got a phone call tell me they a to do a further diagnostic and it will be about $450, but still a "DIAGNOSTIC" not even a repair or so. I said no, how in my right mind I will pay that amount for a diagnostic specially that will not take care the issue. And by the way there were a couple more customer that were there at the time that I went to pick up my vehicle that were even more disappointed than me. More

Buying a Car This is the 4th car I've bought from Crowley, now Gengras. Each experience has been smooth. They took care of everything for me, including the insur This is the 4th car I've bought from Crowley, now Gengras. Each experience has been smooth. They took care of everything for me, including the insurance change-over. It couldn't have been simpler. This was the third time I dealt with the same salesman who is excellent. More

Replacement of Tires It was time to replace my tires on my Ford Fusion. I had been in for service at the Quick Lane in May where I was alerted to the wear of my tires. T It was time to replace my tires on my Ford Fusion. I had been in for service at the Quick Lane in May where I was alerted to the wear of my tires. The staff was great and scheduled my for September 2 and sent me a calendar entry and several reminder emails. After considering the day, I called and wanted to make sure they would be open on Labor Day and that I really had an appointment then and they confirmed 9:00 on Labor Day. Well they were not open and I was going on vacation for the next week and couldn't leave my car. The following week they got me and out in an hour and I was thankful. The only thing that bothered me was that the service person on the schedule had no awareness of my scheduled appointment neither was notified of the inconvenience it caused. I think there needs to be better communication between the Quick Lane Service team and the Service Center. More