Gentilini Ford Inc.

I haven't bought a new car in 10 years and I normally don't do the review thing, but my experience in dealing with Frank Olivier was like no other buying experience I have ever had in my life. I did not don't do the review thing, but my experience in dealing with Frank Olivier was like no other buying experience I have ever had in my life. I did not think that I would be able to get the Ford Mustang I have been wanting for most of my life. Frank told me not to worry because he could get it all worked out for me. Not only did he get me my brand new Ford Mustang exactly how I wanted it, but he gave me a great price with no surprise increases at the time of signing the paperwork, delivered it to me at my home, and made sure that I knew how to work all of the features! This is something you just don't get from salespeople in this day and age and from what I hear, especially not Car Salesmen. His top notch customer service did not stop after the sale either. When I have questions about features that I forget how to use from time to time, he is always there to answer my questions. He even picks my car up from me at my home to bring it in for service visits, and makes sure that I have something to drive! If you are looking to buy a new or used car and hate the nonsense that comes with it, do yourself a favor and give Frank a call or stop in and see him. It will be the best decision you ever made with regard to buying a car! Cynthia G More

Horrible service department. First they put wiper blades on that were too long (got stuck on the roof). They were supposed to change the oil and filter but didnt change the oil filter. Rear wheel fell off o on that were too long (got stuck on the roof). They were supposed to change the oil and filter but didnt change the oil filter. Rear wheel fell off on the way home because they didnt tighten the lug nuts.. i could go on and on More

Gentilini Ford is winner of the "Presidents Award" or its equivalent every year since its inception. The Presidents Award is given to those Dealers whom receive the highest scores on surveys submitted by cus equivalent every year since its inception. The Presidents Award is given to those Dealers whom receive the highest scores on surveys submitted by customers to the manufacturer. It is awarded annually to about 350 dealers out of over 3500. This Dealership has been family owned and operated since 1955 More

Terrible! Terrible! We took our ford truck there to be worked on, it needed a new clutch, possibly a new transmission. We were not going to have the work done if it needed to have the transmission rebuil worked on, it needed a new clutch, possibly a new transmission. We were not going to have the work done if it needed to have the transmission rebuilt. We were assured REPEATEDLY that it did not need a new transmission, so we gave the go-ahead for the clutch work to be done. LO AND BEHOLD, after the clutch had been installed, we were informed the truck needed a new transmission. When we argued the bill, we were treated very rudely and the dealer made no concessions. I live 5 miles from there, and will never go there again. More

I have my vehicle serviced regularly at this dealership and they are always very attentive to my needs. I have talked to others who have extrordinary stories of how the dealer gave them loaners for the day and they are always very attentive to my needs. I have talked to others who have extrordinary stories of how the dealer gave them loaners for the day or actually came and picked up and dropped off thier vehicles. One of my friends even said that she called with a dead battery and the service department was closed so a salesperson came out with a jump box and got her vehicle started. This Dealer is The Winner of the Presidents Award or it's equivelent every year but one since the award was created. The Presidents award is given to dealers who rank highest in customer surveys subitted to the manufacturer. Dealerships who are caught cheating the system are automatically disqualified. Gentilini Ford has won the award at least 14 consecutive times. As a matter of fact only 9 other dealers out of over 4,000 in the nation have won the award as many consecutive times. They are an icon for customer service throughout the industry. Gentilini Ford also is family owned and operated for over 50 years. There are 3 generations of family members working at the dealership. They always treat me like family. More