Geoff Penske Buick GMC

Geoff Penske Buick GMC
100 S. Museum Road
Shillington, Pennsylvania 19607
(888) 413-4143

Manufacturers: Buick, GMC

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Twenty-Four Month Rating: 4.9/5
28 Reviews
Geoff Penske Buick GMC

Overall Score: 5 Star Rating4.9



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Rozzi from NJ
2/3/2012 4:21:19 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: 4

My Review of Geoff Penske Buick GMC:
A horrific car crash caused by a careless driver...an ambulance ride to a trauma center...a totaled car...that was my January 2012. A look on Cars.com led me on the search for my replacement car, a Hyundai Sonata, the very car that saved my life. A limited budget was the concern for replacing the car love of my life. I managed to find this car at Geoff Penske Buick GMC, a dealership in Shillington, PA, an hour and a half away from home, and in a different state. A phone call to inquire about this Hyundai Sonata brought me to the nicest, kindest, most compassionate people with whom I've ever dealt at a car dealership. My first conversation was with Kyle Smith, my salesman. I told him my situation, and told him of my limited budget, and he said that his manager was out for the day, but that he would get back to me the next day with an answer about the price. I received a phone call later that day from Amber Hart, the Internet Manager, who came back to me with an offer that was great enough for me to make the trip out to Shillington that Saturday. I fell in love with this car. It drove great, but it had a faint smell of cigarettes and dogs. I was worried that this smell would always linger on, and I was a little unsure that I wanted to smell these smells long-term. Amber and Kyle both assured me that they would have their detailers really detail this car to get rid of the smell, use an ionizer, and make it smell amazing. They even agreed to replace the Hyundai cabin air filter so that the smells would go away. The following Wednesday, I made the trip to Shillington with my brother and sister-in-law. My brother also works in internet sales at a dealership in NJ. His blessing was very important to me. When we made the trip that following Wednesday, we pulled into the dealership, and saw the car sitting there, all sparkly and beautiful! It was so beautifully detailed that it should have been on the floor at the Philadelphia Auto Show, which happened to be going on in the city at the time! Amber saw the look on my face, and she knew that I was impressed! She assured me that the car smelled like cupcakes! So, we got the keys, and into the car we went. It was amazing! The smell was completely gone, and it did smell like cupcakes!!! A test drive by my brother showed him that the car ran perfectly, and that it was perfect for me! So, we went inside, and spoke with Tom Gramling, the Finance Manager, who went over warranty options with us. He was also very nice! The papers were drawn up, and the transaction was done. Another special thanks to Vic Popescu, the General Sales Manager, who helped out with getting the temporary tag ready for us. I will always look back on this experience with a huge smile, and warmth in my heart for the people of this wonderful dealership who turned a very tragic experience into a very happy ending! Thank you, Kyle, Amber, Tom, and Vic! You've not only restored my faith in the car-buying experience, but you've made me see that there are angels out there, looking out for people, and making sure that they're happy! :) I will shout it out from the rooftops that this is the place to buy a car, even if you're from really far away! Sending love to all of you...xoxo

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Thelm
1/3/2012 11:18:59 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremy in Service

My Review of Geoff Penske Buick GMC:
The service department of this dealership is always very professional. They are courteous when scheduling the appointments and honest about how much services will cost and how long it will take. While waiting for repairs it's like sitting in your living room. Their's free coffee, newspapers and television available. Most of the time I talk to other customers who always seem pleased with their service or the salesman I leased the car from. My decision to buy out the lease on my 2008 Accadia was greatly influenced by the way this dealership treats me when I'm there.

Tom
Morgantown, PA

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thepabaums
11/7/2011 12:28:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Amber Hart and Randy

My Review of Geoff Penske Buick GMC:
We have taken our GM vehicles here for service for over 5 years. But, we just bought our first from them and we had a great experience. We love everyone in service and now feel the same about the sales department. We think very highly of everyone we have dealt with from service to sales and everything in between.

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aliosha
11/1/2011 10:10:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Victor Popescu

My Review of Geoff Penske Buick GMC:
Went to purchase a used car, and was given the best treatment by the manager Victor! He took me through a few different scenarios and price ranges, in the end I ended up with a great car that was within the budget discussed. I also want to mention Mike who definitely made me laugh and helped with my decision. I have been recommending the dealership to anybody looking to buy a car.

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Mark Caston
11/1/2011 9:28:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Victor Popescu Randy Fryberger

My Review of Geoff Penske Buick GMC:
The best buying experience ever! I would recommend this dealership without hesitation. I have already told my staff they need to check out this dealership,everyone was great!

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timgipe
10/31/2011 4:54:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Amber Hart

My Review of Geoff Penske Buick GMC:
I have owned my 2011 Terrain for about 1 year and have been very pleased with the prompt and courteous service. Everyone at the dealership is professional and courteous any time I call with a question or to schedule service.

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tjohn626
10/28/2011 9:31:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Amber Hart

My Review of Geoff Penske Buick GMC:
Wonderful customer service from a very knowledgeable sales person. I was browsing in the area for a used vehicle and she was a huge help. I will be coming back to work with her when I decide to purchase.

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kjp922
10/27/2011 8:48:50 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Amber Hart

My Review of Geoff Penske Buick GMC:
Stopped in to browse, spoke with a young lady, Amber. She was extremely pleasant and very knowledgeablel and will tell my friends to stop in to see her.

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lydeb
10/24/2011 10:08:19 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy, Victor

My Review of Geoff Penske Buick GMC:
I am a previous customer from the former dealership and some time has passed since I've been to the dealership for a visit. As soon as I walked in, I was greeted by the receptionist (I think Erica?)- she was very friendly and pleasant. Randy, my salesperson, was very helpful in walking me through my purchase and never pushed me into buying. Before I left, Victor introduced himself and offered to answer any other questions I might have had- again, not pushy. Unfortunately, I did not end up buying due to some personal changes, but when I am ready I know right where I'm going. The entire experience made a big impression on me and I will always recommend them when someone needs a car.

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Firsthsa
10/22/2011 2:59:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ricki Rebeiro

My Review of Geoff Penske Buick GMC:
The sales staff was very easy to work with. It was not a "pushy" sale allowing us to look at our options without feeling pressure. The trade in was fair based on the book value. We would definitely recommend them to others.

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