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Gerald Ford of North Aurora

North Aurora, IL

4.5
84 Reviews
Call Dealership (630) 907-3100

208 Hansen Blvd

North Aurora, IL

60542

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84 Reviews of Gerald Ford of North Aurora

May 23, 2024

Took longer than I thought it would but the new tail gatellft is working just fine. More

by Susanbauer26
Recommend Dealer
Yes
Employees Worked With
KEVIN Maciel
Report | Print
May 24, 2024 -

Gerald Ford of North Aurora responded

Thank you for your 5-star rating, Susan! We're glad to hear that the new tailgate is working well for you. If you have any questions or need further assistance, please don't hesitate to reach out to Gerald Ford. Sincerely, Tom Kastrati General Manager Gerald Ford

Helpful
May 16, 2024

The were great! They kept me up to date on my order. Also, once my vehicle came in they notified me and things moved quickly! More

by jwilk309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
Report | Print
May 20, 2024 -

Gerald Ford of North Aurora responded

Thank you for the kind words! I'm delighted to hear that you had a positive experience with us. Keeping you informed and ensuring a smooth process is always our goal. If you ever need anything in the future, don't hesitate to reach out. Sincerely, Tom Kastrati General Manager Gerald Ford

Helpful
May 13, 2024

Always professional, courteous, clean, waiting area informative on all found issues good place to do business More

by Otisdclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Gazafer
Report | Print
May 16, 2024 -

Gerald Ford of North Aurora responded

Thank you for your kind words about our dealership. I strive to provide a clean and comfortable waiting area while keeping you informed about any issues found. I appreciate your business and look forward to assisting you in the future. Sincerely, Tom Kastrati General Manager Gerald Ford

Helpful
May 06, 2024

Took care of me didn’t have to wait to long answered any questions I had More

by Bvcjr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lomeli
Report | Print
May 09, 2024 -

Gerald Ford of North Aurora responded

Thank you for the kind words! I am thrilled to hear about your positive experience with us. Our team at Gerald Ford is always here to provide quick service and answer any questions you may have. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Tom Kastrati General Manager Gerald Ford

Helpful
April 29, 2024

upon arrival my vehicle is processed always greeted professionally & friendly comfortable waiting area pleasant place to be More

by catmandob1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vito & Larry, Tom Kastrati
Report | Print
May 02, 2024 -

Gerald Ford of North Aurora responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

Helpful
April 22, 2024

Gerald provided its usual excellent service it was done in a tjimeljy manner and in a professional way. More

by Jmjb271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Report | Print
Apr 25, 2024 -

Gerald Ford of North Aurora responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gerald Ford, we value our customers and we look forward to seeing you down the road. Sincerely, Tom Kastrati General Manager Gerald Ford

Helpful
April 22, 2024

The dealership was very clean with an excellent waiting room with complementary drinks and snacks - five stars! My service advisor, Oscar, was very professional, outgoing, and friendly - five stars!!! More

by aubsame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
As stated above, Oscar in service was excellent. Also, the dealership manager (did not get name, checked on waiting room folks to see if anyone needed anything - nice touch!
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Apr 25, 2024 -

Gerald Ford of North Aurora responded

It’s great to know that Oscar provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Tom Kastrati General Manager Gerald Ford

Helpful
April 10, 2024

Larry in the service department was knowledgeable and helpful. Service was completed in a timely manner. I will gladly continue to have my cars serviced at Gerald Ford More

by crashbr79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry in service
Report | Print
Apr 15, 2024 -

Gerald Ford of North Aurora responded

Thank you for the awesome feedback! Larry is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Tom Kastrati General Manager Gerald Ford

Helpful
April 08, 2024

Oscar was a big help today I thank him for everything he has done for me in the past will always come back More

by lppertm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Report | Print
Apr 11, 2024 -

Gerald Ford of North Aurora responded

Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

Helpful
March 27, 2024

The service here is awesome! It is easy to schedule an appointment, the folks are all very friendly, they do great work and then even dropped my truck off at my house. Can’t beat More

by Rick V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manuel, Joe Nilson
Report | Print
Apr 01, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your glowing review, Rick! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Tom Kastrati General Manager Gerald Ford

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