Gerald Honda of Matteson

Sold me a lemon If I could give no stars I would! I have had the worse experience with this dealership since I purchased my car back in November. My sales rep name wa If I could give no stars I would! I have had the worse experience with this dealership since I purchased my car back in November. My sales rep name was Kenny Jordan @ first I thought he had put me in a great car. He was very aware what I was looking for and knew the ends and outs of everything. When I was introduced to my vehicle nice body great interior drove pretty good for a used low mileage car but I still had some concerns. When I pointed out my concerns with the vehicle I was told to give tha car a week to see if my concerns went away. I gave it two weeks when I had pretty much told them I was going to take the car back. It took two weeks before anybody took a look @ the vehicle which was the used car manager Pete! What I thought by being introduced to him I believed he was going to fix my issues. He pretty much didn’t my car had been in and out tha dealership from Honda and GMC since NOV 19th up until March for the same issues. Remind you I purchased my car NOV 7th. Currently my issues still remain the same since day one. Instead of Pete trying to figure out the problem with the vehicle he now wants to blame my ongoing issues are do to more miles that’s been added on my vehicle when it’s the same issues since I’ve purchased my vehicle and they are still not fix! Basically they don’t care about their customers they pretty much placed me in a lemon and they don’t want to be held accountable. Here it is my car shuts off on me while I’m @ a stop and it happens multiple times a day. My check engine light comes on and off my RMP throttles while I’m @ a stop or when I’m driving It shoots out codes on my dashboard that flashes about service traction, esc or esc off etc.... here it is I still have to pay a carnote for a vehicle Tht hasn’t even been in my possession for a long period of time. Not to mention I have videos that I recorded from my car doing everything I stated and paperwork since Nov up until now! Not only is Pete rude and inconsiderate but my service advisor that had been dealing with me since I’ve been having issues has been lazy and is never a help @ all! Pete’s secretary Sarah was more attentive to my problems then he was. Overall I would never suggest anyone to purchase a used vehicle from them @ all! Bad customer service! More

Wasted my time Made an appointment to test drive a vehicle. When I got there they said the vehicle was on recall and tried to sell me something else. Made an appointment to test drive a vehicle. When I got there they said the vehicle was on recall and tried to sell me something else. More

WILL RIP YOU OFF!! Was here to get my sister a car. Our salesman was very nice, his name was Kenny. The general manager Vasko Georgieski was extremely rude and did not a Was here to get my sister a car. Our salesman was very nice, his name was Kenny. The general manager Vasko Georgieski was extremely rude and did not allow an interest rate lower than 8% due to him “losing money” on the vehicle. Told me he didn’t care what the banks said and said he did not want to bring down my interest rate because he did not want to! I was extremely upset since it was my sisters first car for her sweet 16. Been coming here to get my maintenance done for over 3 years. Everyone here just wants to rip you off. If you’re coming in for a car, be sure to understand what you’re getting yourself into. Even with a 700+ credit score and over 2 cars paid off, they’ll still try to screw you over. More

Expert Service One of kind lady, willing to help in any way she could! I was In'n Out of the dealership as fast as possible and left very satisfied with a car im hap One of kind lady, willing to help in any way she could! I was In'n Out of the dealership as fast as possible and left very satisfied with a car im happy to own! Couldn't be more Grateful More

DO NOT GO THERE This place was horrible, worst experience ever, a 15,000 car suddenly turned into a 20,000 car tried to take advantage of our poor credit . And took This place was horrible, worst experience ever, a 15,000 car suddenly turned into a 20,000 car tried to take advantage of our poor credit . And took my license and then I had to ask 3 times and start to get loud before they would give it back More

Crooks liars and dis honest Most of the nice reviews are from them or family and friends to sucker ppl to go in . Don't fall for it. As soon as you buy the vechile and sign the c Most of the nice reviews are from them or family and friends to sucker ppl to go in . Don't fall for it. As soon as you buy the vechile and sign the contract the bank pay them in full. What ever problem you have after completing the sale you on your own .. They change from being very nice and very professional More

HORRIBLE SERVICE 4 hours ago DO NOT BUY FROM THEM, REFUSE TO SALE VEHICLE AT LISTED PRICE! SCAM ARTIST, RUFUSED TO GIVE ME A BREAKDOWN ON SO CALLED FEES FROM BANK! TH 4 hours ago DO NOT BUY FROM THEM, REFUSE TO SALE VEHICLE AT LISTED PRICE! SCAM ARTIST, RUFUSED TO GIVE ME A BREAKDOWN ON SO CALLED FEES FROM BANK! THEY PLAY GAMES AND WILL WASTE YOUR TIME AND DAY!!! The sad thing is I had purchased from them 2 times before and my experience was nowhere near the way it was NOW! I guess they have hired a whole group of LIERS, THEIVES AND CON ARTIST to suck every penny out that they can. STAY FAR FAR FAR AWAY FROM THEM, THESE PEOPLE WILL ATTEMPT TO blank YOU OF YOUR MONEY TRY TO MAKE YOU PAY LOTS MORE FOR THE VEHICLE. CHANGE PRICES I HAVE SCREEN SHOOTS! THEY PLAY EVERY GAME IN THE BOOK! THANK GOD I USED TO WORK IN FINANCE OR THEY WOULD HAVE MADE A FOOL OF ME! SCAMMERS SCAMMERS SCAMMERS SHAME SHAME SHAME ON YOU!!! THEY ARE NOT SORRY! STOP BEING SLICK YOU CAN MAKE MONEY WITHOUT SCAMMING AND ATTEMPING STEAL FROM PEOPLE! More

They are deceitful don't waste your money here! I was yelled at and treated with outright disrespect. John Desmet is in the finance department and he lies and tricks people to falsify contracts. The I was yelled at and treated with outright disrespect. John Desmet is in the finance department and he lies and tricks people to falsify contracts. They ignored by phone calls and lied when I came in person to get my issues addressed. They added services I specifically refused to my contract. Like most dealerships they prey on those that are less educated in the car business. Contact Illinois Attorney General and the Better Business Bureau to file a complaint. Do not let them get away with being unprofessional and falsifying documentation. They intentionally made me wait hours to speak with the GM about my complaint. The worst part is they are unprofessional. The way they spoke to me as a customer who purchased a car is appalling. I am disgusted with the lack of service and respect. More

Good customer service I get same type of service as always and I have no complaints. Customer service is pleasant as always. I'm glad this is close to home as well. I get same type of service as always and I have no complaints. Customer service is pleasant as always. I'm glad this is close to home as well. More

Great Sales Consultant and Finance Dept. Moudi, was my sales consultant. He was the absolute best ! Unlike any other salesman I've come into contact with along my journey of looking for a Moudi, was my sales consultant. He was the absolute best ! Unlike any other salesman I've come into contact with along my journey of looking for a new SUV. His energy level was inviting, and made you want to just hang out with him, yet, he was very professional. He made the process quick, easy and affordable for me. He was not overbearing or insulting to me because I was by myself and a female. With other car dealers I visited that weekend, I actually walked out due to insulting car dealership games, and number playing. But with Moudi, he was straightforward from beginning to end. It was great and quite refreshing. I definitely recommend you ask for Moudi at this Honda Dealership in Matteson, he's The Absolute Best!! Oh, and the young guy in the Finance Department -Ash, He was able to beat my Credit Union's deal and gave me a much better deal. I had the " A " Team that day!! Thanks Moudi and Ash, Nicki More