Gerald Jones Volkswagen
Augusta, GA
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Very Rude staff, Service Dept is garbage, almost non-existent, Keith is a Loser. Would leave the State altogether next time if I had to, in order to avoid this crap hole, the son is ruining the bus non-existent, Keith is a Loser. Would leave the State altogether next time if I had to, in order to avoid this crap hole, the son is ruining the business is what I've been told. More
On a long road trip . Hit a blown tire which half detached our air dam. Dealer got us in quickly, zip tied the dragging piece up and sent us on our way with no charge an Hit a blown tire which half detached our air dam. Dealer got us in quickly, zip tied the dragging piece up and sent us on our way with no charge and well wishes. They far exceeded our expectations More
have used the Gerald Jones VW service department more have used the Gerald Jones VW service department more than 6 times, each time I felt I was an appreciated customer. The staff is not only very profes have used the Gerald Jones VW service department more than 6 times, each time I felt I was an appreciated customer. The staff is not only very professional, considerate but also friendly - giving the customer confidence in the quality of the service being provided. More
Sales manager was rude Sales Manager was very rude. She ripped the sales paper out my hand when I asked to see it one last time. (We couldnt agree price so we were leaving.) Sales Manager was very rude. She ripped the sales paper out my hand when I asked to see it one last time. (We couldnt agree price so we were leaving.) She also told us since we couldnt afford the vehicle we were looking at then we should get a cheaper car. Little did she know we were just trying to negotiate, we would have eventually paid more than we said. However we took our business to another dealership after she was so rude. More