Gerald Kia of Matteson

Awesome staff from salesman (Shawn) to cashier to financing. No pushy people here, just extremely friendly and helpful financing. No pushy people here, just extremely friendly and helpful More

Buying a car at Hawkinson was a very positive experience. Our sales consultant, Josh, was very down-to-earth and made us feel comfortable from start to finish. I've already recommended Josh at Hawkinson to f Our sales consultant, Josh, was very down-to-earth and made us feel comfortable from start to finish. I've already recommended Josh at Hawkinson to friends and family. More

Kia knows their Theta II GDI engines are bad on Optimas, Rios, Sorentos,and Souls from yrs 2011 thru 2016. Brought my 2013 Optima in after my mechanic found 3 leaks in my engine. We have been putting in at Rios, Sorentos,and Souls from yrs 2011 thru 2016. Brought my 2013 Optima in after my mechanic found 3 leaks in my engine. We have been putting in at least a quarter of oil every 400 to 500 miles. Hawkinson charged us 165 for diagnostic test to tell us what we already knew. Service dept. Said I was signing to pay for consumption test if they didnt find a leak. When they found 2 leaks told me I had to pay for oil change and the 165 was for diagnostic test Guy at service desk said no manager was available when we requested one. Husband called 2 times today and no return call. Kia corporate is also horrible. Making customers pay and go thru oil consumption test, when they know the engine is bad. Who on earth is running this business! More

BUYER BEWARE!!Went in for service they ripped me off. BUYER BEWARE!! Went in for service they ripped me off. Charged me for free service. Would not buy or have service. BUYER BEWARE!! Went in for service they ripped me off. Charged me for free service. Would not buy or have service. More

The salesperson was very friendly and knowledgeable. Made the car buying experience easy. The whole sale was done quickly. the car buying experience easy. The whole sale was done quickly. More

Only dealer that correctly diagnosed bad driveshaft vibration after visiting 3 others. Definitely know their stuff. vibration after visiting 3 others. Definitely know their stuff. More

They new what they were doing and doing it in a professional way. The sale force very professional and Answered all my questions And other concern professional way. The sale force very professional and Answered all my questions And other concern More

This dealership lost a $42,500 deal because I wanted to save an additional $500. save an additional $500. More

HORRIBLE EXPERIENCE. Spoke with a sales rep multiple times who I was led to believe was at the actual location (not the case) and confirmed pricing on a 2022 Kia Telluride. Drove an hour plus with two l times who I was led to believe was at the actual location (not the case) and confirmed pricing on a 2022 Kia Telluride. Drove an hour plus with two little kids to find out they aren’t at the location and there is a crazy markup on the car (which I asked to confirm at least a dozen times). Needless to say we walked out. More

Went in to look at a 2022 Kia Seltos. MSRP price listed on window sticker, next to it is Hawkinson's price which was almost $5000 more . $2000 of it was a market adjustment, the rest was vin etching, win on window sticker, next to it is Hawkinson's price which was almost $5000 more . $2000 of it was a market adjustment, the rest was vin etching, window tinting, wheel locks etc. Salesman convinces me every dealer is adding the market adjustment due to the car shortage, which seemed feasible. I test drove it and really liked it, however it wasnt the color I wanted. We start talking dollars and he comes back with the manager numbers which now included a $4000 market adjustment . when I pointed this out he quickly scratched through it and wrote 2000 instead. The car I drove was the SX model, I put a deposit down so they could bring me the color I wanted from another dealership. When I get home and read the receipt and papers given to me,I realized they're bringing me the LX model, which is drastically different in features and price. Bait snd seitch. I called Kia in Bradley , told them what happened and drove down same day . Absolutely no market adjustment, no forced add- ons, and they gave me a better price on my trade-in. I love my new Kia Seltos and highly recommend Kia of Bradley. More