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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
239 Reviews
Call Service Center (708) 720-8999

239 Reviews of Gerald Kia of Matteson - Service Center

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March 25, 2025

The body is awesome with the lights in the front look like the bat mobile. A very smooth ride. The dashboard features. The Sirus app is awesome.9 More

by rayjrclarence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
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Mar 31, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We're thrilled to hear that you love the body design and features of your vehicle, as well as the smooth ride. The comparison to the Batmobile is quite a compliment! If you have any questions or need assistance in the future, feel free to reach out to us at Gerald Kia of Matteson. Enjoy your ride! Sincerely, The Team at Gerald Kia of Matteson

March 25, 2025

Friendly clean nice people ready to take care of your vehicle needs. The cashier was warm and welcoming offered everyone something to drink and made sure we were comfortable. More

by sjohnson67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly service
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Mar 31, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience at Gerald Kia of Matteson. Our team strives to create a welcoming atmosphere, and we’re glad our cashier made you feel comfortable. We look forward to assisting you with all your vehicle needs in the future! Sincerely, The Team at Gerald Kia of Matteson

March 25, 2025

I love this dealership. Everyone is so kind and helpful. I would definitely recommend it to anyone and everyone. Keep up the good work, Gerald auto group More

by latonyamason2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh breen Robert Ross
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Mar 31, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We truly appreciate your support and are glad to hear that you had such a positive experience at Gerald Kia of Matteson. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, The Team at Gerald Kia of Matteson

March 23, 2025

Friendly and attentive service. Competent work. Comfortable waiting room. Prices were a little high. Cheaper at Jiffy Lube. More

by doli20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 24, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're glad to hear you enjoyed our friendly service and comfortable waiting room at Gerald Kia of Matteson. We appreciate your comments about our pricing and are committed to providing quality service that reflects the value of your vehicle. We hope to see you again soon and appreciate your support! Sincerely, The Team at Gerald Kia of Matteson

March 23, 2025

Communicative. This dealership gets the job done in a timely manner. Thanks to Gerald Kia. More

by AUTUMNBUTLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Kenney
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Mar 24, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about Gerald Kia of Matteson and are glad to hear that you found our team communicative and efficient. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 23, 2025

Shelly was awesome as always! However, every time I get my oil changed, I always have to go somewhere to reset the oil light More

by galenagray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
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Mar 24, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're glad to hear that Shelly provided you with awesome service at Gerald Kia of Matteson. We understand your concern about the oil light reset procedure, and we appreciate you bringing this to our attention. Please feel free to reach out to us next time you're in, and we’ll make sure to address this for you. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

March 22, 2025

Poorly scheduled poor customer services. After over 10 years will no longer services my car there. More

by MATRICK02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Mar 22, 2025 -

Gerald Kia of Matteson responded

Matrick02 - I am sorry to hear that we dropped the ball while servicing your vehicle. Can you reach out to me directly with the details of your experience so I can rectify the situation and make you a satisfied customer again? Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

March 22, 2025

I tried getting a recall done, and it was a disaster. Still not complete. I will be going to another Kia dealer. More

by chris.blomquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Mar 22, 2025 -

Gerald Kia of Matteson responded

Chris - I am sorry to hear that we dropped the ball while servicing your vehicle. Can you reach out to me directly with the details of your experience so I can rectify the situation and make you a satisfied customer again? Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

March 22, 2025

Excellent, professional service. Gerald Kia understands schedules and are very timely! I don’t live near the dearlership, so I certainly appreciate them respecting my valuable time. More

by BDOWNBDASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Reilly
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Mar 24, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with us at Gerald Kia of Matteson. We strive to provide timely service that respects our customers' busy schedules, and we're glad that it made a difference for you. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 22, 2025

Customer Service Representative was excellent. She kept me informed and saved me money on the work done on my car. More

by JHENDERSON174
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Mar 24, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your positive feedback! We're thrilled to hear that our Customer Service Representative provided excellent service and kept you informed while saving you money on your vehicle. At Gerald Kia of Matteson, we strive to ensure our customers have the best experience possible. We appreciate you sharing your experience and look forward to assisting you again! Sincerely, The Team at Gerald Kia of Matteson

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