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Gerald Nissan of North Aurora
North Aurora, IL
222 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 222 reviews
November 03, 2025
Cheer, Cheer for Jeanette! She's a great salesperson who is very straight, measured and thorough. I strongly felt she represented both myself and the dealership at the high She's a great salesperson who is very straight, measured and thorough. I strongly felt she represented both myself and the dealership at the highest levels. More specifically, I applied for Costco Pricing on a certain model online and she almost immediately got in touch with me. I found out later she's an expert on the Costco program and other similar online programs. I set an appointment with her the next day to come in and look at various models the dealership had in their inventory. After several hours, I found a model I really liked and was able to come to a deal that was a win-win for both myself and the dealership. Two days later I came in to complete the transaction which also went smooth with an entire staff of nice and dedicated professionals working at the North Aurora, IL Gerald Nissan Dealership. I highly recommend her to all future buyers looking for a Nissan. More
by qmccarthy1
Employees Worked With
Jeanette Valentin
October 31, 2025
Amazing Experience with Jeanette! I recently purchased a car from Gerald Nissan, and I couldn’t be happier with the experience. Jeanette was absolutely fantastic from start to finish I recently purchased a car from Gerald Nissan, and I couldn’t be happier with the experience. Jeanette was absolutely fantastic from start to finish — professional, knowledgeable, and genuinely friendly. She took the time to understand what I was looking for, answered all my questions with patience, and never made me feel pressured. Her honesty and attention to detail really stood out, and she made the entire process smooth and stress-free. I’ve bought several cars over the years, and this was by far the best experience I’ve had. If you’re in the market for a new or used car, I highly recommend asking for Jeanette — she truly goes above and beyond for her customers! More
by ambergehlers
Employees Worked With
Jeanette Valentin
September 16, 2025
Tamer and team are always very helpful. Entire staff is knowledgeable and goes the extra mile to assure you’ve had a great experience. Entire staff is knowledgeable and goes the extra mile to assure you’ve had a great experience. More
by Anthony LaMantia
Employees Worked With
Tamer Shams, Luke Smiley
August 13, 2025
I had the best experience at Gerald Nissan of North Aurora! From the moment I walked in, everyone was welcoming and made me feel completely at ease. They listened to what I needed, answered every quest Aurora! From the moment I walked in, everyone was welcoming and made me feel completely at ease. They listened to what I needed, answered every question without any pressure, and guided me through the process with so much patience. Everything was straightforward and stress-free, and I could tell they genuinely cared about helping me find the right car. I left not only with a vehicle I absolutely love, but with total confidence in my purchase. I’m so thankful for their kindness, honesty, and excellent customer service—I wouldn’t go anywhere else! More
by Lauraromero1003
Employees Worked With
Jose Valdovinos
March 14, 2025
Car purchased on 01/27-nothing had been done to the car yet when looking to buy it. Hence why I was negotiating the dings, scuffs and interior which they kept stating would be all fixed. I had scheduled an yet when looking to buy it. Hence why I was negotiating the dings, scuffs and interior which they kept stating would be all fixed. I had scheduled an appt to come in with Bob Smiley, so I'm not sure why even just the trash in the inside of the car from the previous owner wasn't cleaned out? Because of this we had to wait around for the car to be cleaned-we could have always picked it up the next day but they just kept saying the car would be ready soon. It was dark when they were done with the car so I did not see it in daylight until the next morning. We had a friend take care of the scuffs on the bumper that weren't taken care of. When we were getting in the car I asked for the key and he said we had it. I asked for the other key and was told they were trying to get the 2nd key from the previous owner. Again, had they told me I'd have to come back for a key, I could have come back and picked up the car at the same time. I received the certified pre-owned Checklist that was dated on the 29th-2 days after my car purchased which apparently I was supposed to review and sign? Line through Technician signature NO signature from me-says signature on file. First time I saw this was when it was emailed on Jan 31st. Emailed Jan 31st-Questioned the date on the certification checklist and Abdou Ali stated it just reflects the date he was trying to do the registration process for my car. Stated they were working on getting the second key from the previous owner and to give them a week. Stated-IF WE COULDN'T GET IT, WE'LL MAKE YOU ONE. Also stated selling date is what matters, not the date on the certification. I followed up on Feb 13th-I had heard nothing-Asked when I could come pick up the key Abdou Ali stated they were still trying to get the second key. Stated BY MONDAY WE DON'T HAVE IT, WE'LL CUT YOU A NEW ONE. Feb 20th-call from Bob Smiley- reached out to check on the car and didn't seem to know what I was talking about with the key. Stated he would try to get it from the previous owner. Was rude and stated it comes with 1 key. Also stated the car was NOT pre-owned certified and asked if I could send him the certification checklist or paperwork-which was sent from Nissan. And I believe has his signature-no printed name so don't know! Never had any follow up after that -Feb 28th-I followed up again after hearing nothing-email to Abdou Ali Stated my confusion with the call I had with Bob when he called. Shared my concern with Abdou Ali and asked to verify certification as I was very confused and frustrated. Also asked when I could pick up the key. If unable to do anything asked who I could escalate to-NO RESPONSE Re-emailed March 13th again asking who I could escalate this to-NO RESPONSE Bought the car 6 weeks ago-this is ridiculous. 0 respect for my time and 0 customer service. Not sure if they thought I would just go away, but I question the ethics with the certification-I doubt the car was even checked over at this point. And the fact they aren't doing what they said they would even though I have it in writing. I will be escalating and reporting to any place that I can. More
by sdyer79
Employees Worked With
Abdou Ali, Bob Smiley, Michael Ruffolo
February 26, 2025
I bought my car from Mr Escareno months ago and I love it. Came in for service and I was taken care of by Lynn checked me in without and appointed and even accepted a coupon I had. Basic service is always it. Came in for service and I was taken care of by Lynn checked me in without and appointed and even accepted a coupon I had. Basic service is always good when you get in and out quickly and so I was happy to be finished in time to get some McDonald's as I left. I didn't realize that I was taken care of by the service manager Lynn, she is so customer friendly, not like some places you go and you have to be friends of the owner to get service. I'm sticking with Lynn and her mechanics. Thanks again Great place. Buy your next car here and see Lynn in service. More
by nwc
Employees Worked With
Lynn service manager and I will buy from Rudy
