Gerald Nissan of North Aurora

BEWARE!!! Two experiences tell me that the service department is incompentent and lack any degree of customer service. "Shame on Them": In '05 we had taken a Maxima in for service due to a glichy s department is incompentent and lack any degree of customer service. "Shame on Them": In '05 we had taken a Maxima in for service due to a glichy service engine light. We were told to expect a phone call with the problem and a quote, neither were done. After dropping the car off for that morning we arrived at 7:00 pm to pick it up the car up and find out that, unwarranted services were performed. From there we refused to pay for these services and were very harrased the next day. By all means, did we have the intentions of paying however we wanted explanation prior to doing so. Realizing fault they offered a free service we refused to do the fact that the service manager (Christopher Brischetto) was rude and the services were not okayed. Some people want things for free we don't, it's simply principle. 8/06- "Shame on Me": I took my Pathfinder in due to another service engine light problem at 8:30 a.m. and recieved a call by 1 pm stating that an intake sensor was dysfunctioning. Note, I thought maybe they made some changes to there quality of servce. I was told by Michael Morrison that my tires and brakes were in need of replacement in the near future. Oddly enough the brakes had less than 15,000 miles on them and the tires were new high quality tires less than a week old. Hmmm... I thought to myself. After refusing unneeded services I allowed them to go ahead and replace the needed part. At about 4 pm I rec'd a phone call stating that my Pathfinder was repaired and ready for pick up. Well, when I started it, guess what happended; the service engine light came on. Hmmm... did someone actually fix this? After a lengthly conversation with a different service rep I agreed to allow them to take a second look at a later date. After some forethought the next day I called Christopher Brischetto (service manager) and said that I really just wanted my money back and that I would take my business elsewhere. Suprisingly, he gave a decent explanation while bad mouthing the service repair man a bit (not very professional) and convinced me that the problem may be caused by other issues. So, I took it in to find out that they had replaced my dysfuntional part with a new faulty sensor, however had failed to check there work. Insult to injury; I recieved no apology for the mistake. It was also funny to overhear another disgruntled customer while waiting. YOU BE THE JUDGE!! More

About the only thing they're competitive with is the price, and that's only if you get an internet quote first. Of course the quote was matched by 2 other dealers so there's nothing special about them price, and that's only if you get an internet quote first. Of course the quote was matched by 2 other dealers so there's nothing special about them even on that. Don't expect even a reasonable black book(that's auction value) quote from them on your trade in, let alone close to blue book. It was a joke. $3000 dollars less than what CarMax offered. Are there really people still out there that fall for the old sleazy car dealer routines? Must be because these guys follow the script. Walked out and then they end up harassing me with phone calls for the next week. Claiming they want to "earn my business" ......sorry had your chance. More