
Germain Ford of Beavercreek
Beavercreek, OH
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My experience with Germain Ford of Beavercreek was extremely disappointing. In my time interacting with the dealership, I encountered repeated issues with transparency and follow‑through. Promises mad extremely disappointing. In my time interacting with the dealership, I encountered repeated issues with transparency and follow‑through. Promises made during the sales process were not honored, and communication was inconsistent. I also observed high employee turnover and a work environment that did not seem supportive or respectful toward staff. These factors, combined with my own negative interactions, have led me to strongly recommend that others proceed with caution and carefully review all agreements in writing before doing business here. More
Our salesman Nick Nelson and finance rep Sarah were as helpful as could be. We finished up the paperwork remotely, which in hindsight we should've done in person but with a little back and forthing and he helpful as could be. We finished up the paperwork remotely, which in hindsight we should've done in person but with a little back and forthing and help from Sarah we eventually got to where we needed to be. I'd advise just staying at the dealership and signing the paperwork the old fashioned way..ink to paper. But all in all, it was a fantastic experience at Germain and would higher recommend their dealership. More
Colby and Travis really put in the work to earn my business. Colby followed through on my questions and made sure I was satisfied. I like the high use of tech to fill out the application and fill in business. Colby followed through on my questions and made sure I was satisfied. I like the high use of tech to fill out the application and fill in the paperwork remotely. No more waiting at the dealership to haggle and play games! I appreciate it! More
Sarah is attentive and trustworthy. We really enjoyed all our interactions for us newbies. I am handicapped and she was mindful of my needs. We really enjoyed all our interactions for us newbies. I am handicapped and she was mindful of my needs. More
If I could give negative 5 star review I would. Inquired about a truck online and was contacted by Johnathon Barbee via email once, after multiple emails, calls and texts to set up an appointment I Inquired about a truck online and was contacted by Johnathon Barbee via email once, after multiple emails, calls and texts to set up an appointment I was finally contacted back and informed it was in the shop for repairs so I said to let me know as I am still interested multiple times. After 2 notices it’s back in the shop for more motor repairs and I cannot see or buy it, I finally get a text that it is back at Germain and ready for me to come look at, scheduled appointment for 2:00 next day and get a text from Johnathon that it sold to someone else as I am on my way to the dealership. Very very poor customer experience and disappointing I can no longer can have any trust in Germain Dealerships. More