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Germain Ford of Columbus
Columbus, OH
426 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 426 reviews
December 21, 2010
My experiences at Germain Ford has kept me coming back for about 10 years now. Rex is awesome! He took his time with me, showing me so many cars but not pressuring me to buy any of them. He wanted to get for about 10 years now. Rex is awesome! He took his time with me, showing me so many cars but not pressuring me to buy any of them. He wanted to get me into a car that I would love and he did. I also asked him to keep an eye out for a car for my son. We just brought it home tonight and he is out driving it. He loves his car too. I can't express enough how this dealership took such great care of me and made me feel like I am a very good friend. They are down to earth and didn't treat me with the "you are a woman" attitude that I have gotten from other dealerships. I truly love everyone who I came in contact with. Great personalities, great guys! Germain Ford has the best staff and I highly recommend them to anyone looking for a top quality pre-owned vehicle. More
by angel307
Employees Worked With
4, Rex Osborne
Helpful December 20, 2010
Joe Aulette was wonderful to work with. He answered all of my questions, did not try to pressure me into something that I did not want or could not afford, and he made the car buying experience a very plea of my questions, did not try to pressure me into something that I did not want or could not afford, and he made the car buying experience a very pleasant one. Joe was also always available to answer my questions and help me out during the buying process. I would HIGHLY recommend this dealership, and especially Joe, to anyone looking for a new or used car. More
by klh5779
Employees Worked With
Joe Aulette
December 20, 2010
We are extremely happy with our car shopping experience. Robin took great care of us. She was kind, knowledgeable and attentive. We got a great vehicle (2011 Ford Escape XLT) for a great price. Not only d Robin took great care of us. She was kind, knowledgeable and attentive. We got a great vehicle (2011 Ford Escape XLT) for a great price. Not only do they sell you a car, but treat you well and with respect. Robin followed up after the sale to make sure we were happy with our purchase and to see if we had any questions. We definitely will buy our future vehicles from Robin at Germain Ford. More
by grapeeyes
Employees Worked With
Robin ThomA
December 14, 2010
After sale customer service is the worst I've ever dealt with. Have several items listed on the contract which need repaired. Still trying to have these repaired after nearly 1.5 months. When I call the with. Have several items listed on the contract which need repaired. Still trying to have these repaired after nearly 1.5 months. When I call the dealership, I cannot get anyone to return my calls. I called 7 times in one day just to talk to someone about a brake vibration that was to be fixed. Finally had that repaired but waited 5 hours on a Saturday morning. The car had not even gone into the bay before I had to speak to the mgr. to get someone to look at it. There were 3 other people that had to complain for waiting too long on this same date. This particular brake issue should not have been an issue according to the sales rep. because all their cars go through a thorough pre-sales inspection. Clearly not the case since the rotors needed turned and machined. Now I cannot get a return call on a crack in the front window that needs repaired that is listed on the contract as to be repaired. I've called 3 times today but keep leaving messages for people to return my call since the sales person that "approved" this contract is no longer employed by the dealer. I also have the Germain Advantage. What advantage is this if they do not treat their customers with some respect? My family and I have bought over 8 cars in 10 years and I will not return to Germain again. One of reasons I went to Germain was their "supposed reputation." I am very disappointed. This will be my last purchase there as well as any of my family members, friends, and co-workers. More
by frankturner45
Employees Worked With
William Gillis
October 26, 2010
We have been doing business with Germain Ford for many years now. The service is excellent and the staff is very knowlegable. My wife and I purchased two new vehicles from Scott Cropper over the weekend. years now. The service is excellent and the staff is very knowlegable. My wife and I purchased two new vehicles from Scott Cropper over the weekend. Scott is the utltimate professional focused on listening and accomodating to our transportation needs. No pressure sale! More
by amurphy003
Employees Worked With
Scott Cropper, Mitchell Gadd, Mitchell Gadd, Scott Cropper
September 29, 2010
Very nice experience. Got the 2011 Mustang I wanted...the Very nice experience. Got the 2011 Mustang I wanted...the color, interior, options, sound system and more. No hassling!! Easy checkout although the p Very nice experience. Got the 2011 Mustang I wanted...the color, interior, options, sound system and more. No hassling!! Easy checkout although the printer wasn't working but finally did...not the business manager's fault. Otherwise, I would have been out of there in no time flat. If the sales person couldn't get the answer, she would find someone who could. Looking towards a positve relationship with Germain Ford for a long time. James More
by iceyeh
Employees Worked With
Aimee Schram
