Germain Kia of Columbus

Unfortunately they scammed the xxxx out of me and put me in a car that broke down within a week of having it and still has a lot of issues. Got told there was nothing they could do about it and when I went in a car that broke down within a week of having it and still has a lot of issues. Got told there was nothing they could do about it and when I went to pick up the car after they looked at it, I got called by Hunter Horn and told the some of the paperwork I filled out never even went through or was signed. When I asked if they could just take the car back they said that the paperwork was finalized but how is it finalized if part of it isn't even signed off on. However, Hannah was very nice and straight forward about not being able to find/fix the issues with my vehicle. More

Very friendly. Understanding and did not pressure. Explained explain the options well and explained all the options on the car.Excellent Understanding and did not pressure. Explained explain the options well and explained all the options on the car.Excellent More

They scammed tf outta me. After a week of having the car it broke down and would randomly turn off and the screen functions and USB stopped working and I'm still having these After a week of having the car it broke down and would randomly turn off and the screen functions and USB stopped working and I'm still having these issues. Got told there was nothing they could do about it and before I went to pick up the car after they looked at it, I got called and told that some of the paperwork I filled out never even went through or was signed. When I asked if they could just take the car back they said that the paperwork was finalized but how is it finalized if part of it isn't even signed off on. It's like after you take the car off their lot, they don't give a crap and essentially tell you it's not their problem. Only person who was genuinely nice was Hannah in the service department. More

Kyla was easy to deal with and made the process much more easier than past experiences easier than past experiences More

Had an appointment for service. And a recall to be taken care of. Got what I needed within a reasonable timeframe And a recall to be taken care of. Got what I needed within a reasonable timeframe More

Mike, my sales agent, was very helpful, patient and kind. I appreciate his help. Thank you so very much. I appreciate his help. Thank you so very much. More

Great service and good place. Friendly people. Quality, excellent company, free coffee, Wi-Fi, snacks, and water. Gracias, Gracias Gracias. 20 * star Friendly people. Quality, excellent company, free coffee, Wi-Fi, snacks, and water. Gracias, Gracias Gracias. 20 * star More

Terrible customer service. Given an appointment as stated in email then told it was not an appointment but a check in time. replaced engine from recall and car still doesn't ru Given an appointment as stated in email then told it was not an appointment but a check in time. replaced engine from recall and car still doesn't run. Employs rude and uninformed. . More

Coming to Germain Kia is like being at home. Here, every customer feels like they're sharing the company with their family while waiting for the service they need to do to their vehicle. In the Here, every customer feels like they're sharing the company with their family while waiting for the service they need to do to their vehicle. In the waiting room, this dealer offers everything from popcorn to coffee, Wi-Fi, water, tea, and, above all, a bathroom. Unsurpassed quality and service. The customer service and treatment are excellent. You have to come here and see for yourself why Germain Kia is my home and my favorite Leader car. Thank you, thank you, thank you. Eric More

I really appreciate Eric's attention, he is a very didactic, explicit and schedule-compliant advisor. I'm very happy with your attention. A great Eric. Thank you for everything. didactic, explicit and schedule-compliant advisor. I'm very happy with your attention. A great Eric. Thank you for everything. More