Germain Kia of Columbus

Bought a 2018 Honda Accord that past their multi point thorough inspection. The very next day the engine light came on and the car was acting funny. They reluctantly took it back and said it had a loose s thorough inspection. The very next day the engine light came on and the car was acting funny. They reluctantly took it back and said it had a loose spark plug and bad coil and they fixed it. The car continued to have issues over the last 6 weeks- engine light came on with the exact same symptoms so I called them, they had me bring the car in and then stated they checked their work and they did their part. When I said it’s the same symptoms it’s had for the last 6 weeks they stated the car had a different problem but showing the same symptoms. I took the car to the Honda dealership and it needs a head gasket repair, new spark plugs, and black break fluid. Total repair cost for the car I paid $17,000 for is over $5000 with in 6 weeks of buying it-even though it passed their sure fire used car inspection checklist. Buyer Beware-they do not stand by what they sale and do not check the cars to the standards they imply. More

Tyler was an exceptional salesman. I was not interested in a whole big flashy show.And he was absolutely perfect.It made me feel comfortable.He showed me the car, he seemed excited ab I was not interested in a whole big flashy show.And he was absolutely perfect.It made me feel comfortable.He showed me the car, he seemed excited about it.And financing went perfect.The gentleman that is, the finance man is very honest and caring and I enjoyed spending time with him as well. Overall, this was an excellent excellent experience.And I would definitely go to Germane Kia for my next car. Thank you! More

Braden at Germain Kia AutoMall was so awesome! He explained everything that the service tech would be doing to my car. I have always gotten great service at this location every time. The waiting a He explained everything that the service tech would be doing to my car. I have always gotten great service at this location every time. The waiting area is very nice!! More

Awesome customer service. Brayden very professional and helpful. Answered all my questions. Very knowledgeable and polite. Brayden very professional and helpful. Answered all my questions. Very knowledgeable and polite. More

Probably one of the better dealership experiences I had. 0 issues. I drove 4 and half hours one way and would probably do it again. 0 issues. I drove 4 and half hours one way and would probably do it again. More

Excellent service; found just the right vehicle for me. I wouldn’t go anywhere else! I wouldn’t go anywhere else! More

We love the Kia customer service team. Braden, Nate and Christine all go above and beyond whenever we have service done to our Kia. They are very kind, informative, and do great work. This Braden, Nate and Christine all go above and beyond whenever we have service done to our Kia. They are very kind, informative, and do great work. This Kia Service Team is a huge reason we are on our third Kia. You just can't compete with the whole Kia experience. From the sales to the finance team to the service team, we are completely satisfied customers and have had many friends and acquaintances purchase Kia vehicles just by seeing our car and hearing about the great service. More

Very friendly. Understanding and did not pressure. Explained explain the options well and explained all the options on the car.Excellent Understanding and did not pressure. Explained explain the options well and explained all the options on the car.Excellent More

They scammed tf outta me. After a week of having the car it broke down and would randomly turn off and the screen functions and USB stopped working and I'm still having these After a week of having the car it broke down and would randomly turn off and the screen functions and USB stopped working and I'm still having these issues. Got told there was nothing they could do about it and before I went to pick up the car after they looked at it, I got called and told that some of the paperwork I filled out never even went through or was signed. When I asked if they could just take the car back they said that the paperwork was finalized but how is it finalized if part of it isn't even signed off on. It's like after you take the car off their lot, they don't give a crap and essentially tell you it's not their problem. Only person who was genuinely nice was Hannah in the service department. More

Kyla was easy to deal with and made the process much more easier than past experiences easier than past experiences More