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Germain Toyota of Dundee

Dundee, MI

4.7
28 Reviews

16490 Tecumseh St

Dundee, MI

48131

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Showing 28 reviews

January 30, 2024

Before it was Germain. Wolverine Toyota was an amazing place to go. Now that it is Germain however. It is not a good place. The service manager there is an arrogant man who More

by D13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Jan 30, 2024 -

Germain Toyota of Dundee responded

I'm really sorry to read about your experience. It's clear we've fallen short of our usual standards and for that, I apologize. We always aim to provide top-notch service and it seems like we missed the mark here in several ways. Your feedback is important as it helps us improve, so thank you for sharing this with us. If you're willing, let's discuss this further together. Please reach out at your convenience. Thank you, Frederick Rawlings - General Manager - 614-286-4522

January 30, 2024

Knowledgeable, professional, answers questions, satisfaction, courtesy, friendly, asks if you have any concerns, any other problems More

by susan90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jan smith
Jan 30, 2024 -

Germain Toyota of Dundee responded

Susan, we're glad to know you had a positive experience with our team at Germain Toyota of Dundee! We always aim for professionalism and friendliness. Thanks for the review — we appreciate it!

November 20, 2023

I called looked for a specific suv, they had it on the lot. I told them I'd be there in 30 min. They had the car pulled up front and Tony answered all my questions. Everyone was very helpful to put me More

by crysvener
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony was the salesman. I can't remember the gentleman who did my financeing
Nov 21, 2023 -

Germain Toyota of Dundee responded

We're glad to know that our team at Germain Toyota of Dundee was able to assist you efficiently and answer all your questions. Enjoy your new SUV, we appreciate the positive feedback!

November 17, 2023

The dealership was very professional Tony Ellison The salesperson explained everything really well along with the other employees I spoke with. I'm very happy with Germain Toyota. More

by akonyha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony and
Nov 20, 2023 -

Germain Toyota of Dundee responded

We're glad to know you had a positive experience with Tony and the rest of our team at Germain Toyota of Dundee. We appreciate your feedback, enjoy your new ride!

November 13, 2023

Great service, Rebecca is wonderful! ! Cheerful, helpful and knowledgeable. Clean comfortable waiting area. Thank you. More

by Kruzel325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca McCarty
Nov 13, 2023 -

Germain Toyota of Dundee responded

We're delighted to know you had a great experience with Rebecca at Germain Toyota of Dundee! Thanks for appreciating our service and the comfortable waiting area. We look forward to serving you again in the future!

November 07, 2023

Exemplary Customer provided by all Maint. Dept personnel. Especially impressed how I was greeted as a retired Army officer - i was one of many who served. More

by Rjlesson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young man who took care of my service
Nov 08, 2023 -

Germain Toyota of Dundee responded

Thank you for the review! We appreciate the kind feedback and are wishing you many safe and happy miles down the road! - The Germain Toyota of Dundee team

October 31, 2023

I frequently work with Rebecca in Service and she is fantastic. She always has time to answer my questions and if she does not know the answer, then she gets the information for me very quickly. She i More

by Lmontrief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Oct 31, 2023 -

Germain Toyota of Dundee responded

We're delighted to know Rebecca has been able to assist you so effectively at Germain Toyota of Dundee. Thanks for sharing your experience with us! We hope to see you again for any of your future needs!

October 26, 2023

Their sales, service and assistance are absolutely wonderful. I would highly recommend them. We will return to purchase another vehicle from them, and continue to use their service department. More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becky, Ed Sanchez
Oct 26, 2023 -

Germain Toyota of Dundee responded

Matt, we're delighted to know you had a wonderful experience with our sales and service departments at Germain Toyota of Dundee. We look forward to assisting you again in the future!

September 04, 2023

Great experience quick and easy no pressure. MIKAYLA was very helpful and knowledgeable. Germain Toyota great place. More

by Shlvlt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian R
Sep 05, 2023 -

Germain Toyota of Dundee responded

We're glad to know you had a great experience at Germain Toyota of Dundee! It's wonderful that Mikayla was able to assist and make the process quick, easy, and pressure-free. Thanks for your review!

August 29, 2023

Sheena was awesome to work with. She took great care of me and my family. More

by JB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheena Jacobs
Aug 30, 2023 -

Germain Toyota of Dundee responded

Thanks so much for leaving Sheena and Germain Toyota of Dundee a five-star review! We loved seeing your positive feedback. Have a great day!