On July 29, 2015 we made our purchase of a beautiful 2015 Prius v from Germain Toyota of Sarasota. It had been 10 years since we purchased a new car. As a result of our positive experience, we would like to congratulate this dealership on the high quality of its products, the superior level of professionalism exhibited by the Germain staff, and its meticulous way of doing business.
We were so impressed with the friendly, respectful, and courteous manner in which Germain’s team of staff members treated this pair of Seniors, who viewed the car-purchasing process with a mixture of pleasure and mild trepidation. Kudos to its Sales Managers Nancy Black, for helping us over a period of weeks, to identify and locate the best model and vehicle for us, from a vast regional inventory, and to Corey Mortz for helping us work out the best deal for our budget.
Honorable Mention goes to our Sales Rep, Zachary Thorp, who has earned 5 stars for ensuring that our new car purchase was a smooth, seamless, and thoroughly pleasant process. Upon our arrival, Zachary greeted us warmly, helped serve up a nice Chai tea from the refreshments bar, and then invited us to sit and discuss in a relaxed manner, our plans to purchase a new Toyota hybrid. During this discussion, we were so impressed that there was no pressure whatsoever. Moreover, this guy has amazing listening skills and an innate ability to hone in on the features and options that we were looking for, and also the ones that we didn’t want, in a new car.
Test driving a new vehicle can be a daunting experience, especially for folks that are used to driving a 10-year old station wagon! Not so when we did the test-drive with Sales rep. Zachary. In addition to his listening skills, what impressed us most was his level of knowledge about the product. He seemed to know everything there was to know about the Prius v's technical features, and was able to easily demonstrate them with great patience and confidence. Some options we wanted on the car were not available or in stock. With Zachary, it was No Problem!. With only 3 days lead-time, Zachary saw that they were ordered and installed on the vehicle by the day of delivery.
We look forward to bringing our Prius v back to Germain for future maintenance, and getting the same top drawer treatment that we received with our new car purchase. These days more than ever, customers appreciate capable and professional Sales Staff like Zachary Thorp and his colleagues, who carry out their daily jobs with reliability, integrity, and respect
All in all……a class act.
Rosemary and Michael Litsky
Rotonda West, Florida
I Recommend This Dealer:
Jef Schwartz, Chris J. Wilson
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