Germain VW of Columbus

Was treated very well by everyone I dealt with! ! They did it in the time estimated and at the price they said. ! They did it in the time estimated and at the price they said. More

My experience with my lease buyout was smooth and efficient. All employees I met with, both over the phone and in person, were courteous and pleasant. efficient. All employees I met with, both over the phone and in person, were courteous and pleasant. More

They make you feel like family when you are there nice clean waiting area with snacks and drinks clean waiting area with snacks and drinks More

Just an oil change, but it was quick and easy. I sure would have like to have a coupon…maybe next time I sure would have like to have a coupon…maybe next time More

Lewis is the best . He is always kind and efficient always come to this dealership . He should get a raise! Cudos He is always kind and efficient always come to this dealership . He should get a raise! Cudos More

Very friendly and Karoline worked Hard to get me approved with the credit challenges that I had. approved with the credit challenges that I had. More

Very smooth transaction. Staff was open and upfront about everything taking the time to explain all documents. No pressure sales environment Staff was open and upfront about everything taking the time to explain all documents. No pressure sales environment More

Diagnosed the problem good communication. Parts came in earlier than expected. Efficient and timely work Parts came in earlier than expected. Efficient and timely work More

Quick service. Friendly people. Pleasant waiting area. Special kudos to Brittany for help with installing Car Play—she loaned me a cord! Friendly people. Pleasant waiting area. Special kudos to Brittany for help with installing Car Play—she loaned me a cord! More

Steven, my salesman, was terrific, very personable! ! I had previously selected a car online, negotiated the price as well as my trade in, thinking it would greatly expedite the in person car buying pr ! I had previously selected a car online, negotiated the price as well as my trade in, thinking it would greatly expedite the in person car buying process. Then set up my appointment for test drive and final purchase. I was not doing any financing through the dealer also thinking that would help expedite the process. Sadly, even with all of the technology over the past 40 years since I bought the first now car, the car buying process is still a major time consuming pain in the butt. I was still there nearly 3 hours… yes, my salesman was terrific like I said earlier, but you then have to go to the document guys office then back to the salesman, then to another paperwork person, then back to the salesman… all with very long waiting periods in between. Mind you this is all with no financing… goodness knows how much longer that would take. One noted and only one noted improvement over the last 40 years… instead of signing a stack of paper with all these people, now you sign the electronic tablet 30 times or so… so less paper… I suppose that’s a win… lol More