I brought my 2011 Optima to the Gervais service department without having an appointment since the AC problem was intermittent. I was near the dealership and the problem started. I left the car running while went into the service department and saw Ralph. He immediately had a service tech look at the car and decided that they needed to keep the car overnight. They even gave me a ride home. They had to order the part so I got my car back. A couple of days later, Ralph called and said the part was in. My wife brought the car to them, they gave her a ride home. When the car was done (same day), they called and sent someone to picker her up and we had the fixed car back.
All this to say the service was prompt, friendly and awesome.
I Recommend This Dealer:
Ralph, Chris and service tech
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