I brought my car in for service due to a recall on a 2013 KIA Sorento. The recall was related to a brake shift. I also told the guy that my car had stalled twice without warning and if he could look into that as well and mentioned there was a bulletin, SC106 problem with engine. He asked me if the engine came on and I said, "no". He then told me that if the engine lights doesn't come on then he can't fix it because he doesn't know what is causing it to stall. He insisted that he can't help unless the engine light comes on. So I asked him, "You are going to wait until my engine stalled again and next time I could get into a serious accident and that's when you'll agree to try and fix my car?" He was shocked and offended after hearing what I said. He then told me to get out! So I left and called Herb Chamber Kia in Burlington. They said to bring the car in and they will take a look at it. The technician said the recall on the brake shift are inter-related. Fixing the brake shift will stop the engine from stalling. I was shocked when I learned this because the Service manager who didn't want to look into fixing the problem did not know that the recall on the brake shift were related. Not only that, he denied that there was a bulletin and when I tried to it show him, he refuseed to look at it. I am disappointed that one, he out right denied providing me service on a recall and two, he was not aware of the bulletin and three, not knowdgeable about KIA's mechanical problem.
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