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Gervais Kia

4.4

31 Lifetime Reviews

24 Reiss Avenue, Lowell, Massachusetts 01851 Directions
Sales: (978) 454-5696

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31 Reviews of Gervais Kia

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January 26, 2017

"I would never do business with this dealership "

- kluss0

We leased a 2016 Sorento in July of 2015. That is when I should have known to walk away from this dealership. The sales person was absolutely useless. She didn't know anything about the vehicle, and couldn't answer any questions about it. Then, when we went in to pick up the vehicle at the delivery time that she scheduled, she wasn't there. It was her day off. And the vehicle wasn't ready, since it had only come in the night before. So we wasted time that morning, and still had to wait a few more days to get the truck. When we finally did take delivery, the sales person tried to charge us for a title search, even though both she and the finance manager had told us that we didn't need to bring the title for our trade in with us. I refused to pay it. Starting in January of 2016, less than six months in, the check engine light was on, and the vehicle began throwing a code of P0010 ("A" Camshaft Position Actuator Circuit (Bank 1) ). We brought it to the dealership, and they kept it for a few days to figure out the problem. They claimed to have fixed it, but a week later, we were back with the same issue. They kept it for another week, and again claimed to have fixed it. The code came back two more times within a month, and they cleared the code and said it was fine (despite severely degraded acceleration performance). The poor acceleration was dismissed as "it's just cold out". When it came back for the 5th time, they called in a "regional mechanic", who diagnosed the issue, and explained that it was a symptom of a different part needing to be replaced. We had to wait until both parts were available. At this point, the weather had warmed up, and the problem subsided. A year later, come January, the weather started to get cold, and once again, the check engine light is on, and P0010 code is being thrown again. When we brought it in, yet again, and told the service writer Ralph that it was the same problem as the last 4 times, his response was "You don't know what the problem is. We'll look at it and tell you what it is". I have an ODB-II reader, and I can clearly read "P0010". It doesn't take a rocket scientist to figure it out. After a few hours, they called to officially inform us that it was, indeed, the same problem as before. We were told that they would replace the two parts, yet again, and were assured that they were readily available. Ralph got very indignant when I questioned whether the parts would show up, since we had to wait for them over and over again the year before. Apparently, Ralph's indignation was a bit misplaced. We got a call the night before the scheduled repair (two days after being assured that the parts were on their way, an obvious lie) to tell us that the parts were on "National Back order" and it would take at least two weeks just to find out when the parts would be available. If the parts aren't available anywhere in the country, then obviously there is a much larger problem. The sales manager, Jim Brophy, has been completely useless as well. His assurances of "I'll look into this, and we'll make it right" have been empty promises in the hopes that we'll go away. He has done absolutely nothing, does not return calls, and is probably the most dishonest person I have met (and in the context of used car salesman, that is saying a lot). It doesn't bother him in the least that he is selling unsafe cars, and screwing every person that walks through the door. His only concern is that the customers keep paying, and they keep collecting the warranty money from Kia corporate. So far, every person in that dealership has either been completely incompetent, or just downright corrupt. So now, we are dealing directly with Kia corporate, and will most likely end up proceeding through the Lemon Law process.

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Recommend Dealer
No
Employees Worked With
Ralph Griffen, Jim Brophy, Michael Bourque
September 24, 2016

"They denied service for a recall "

- Peanut09

I brought my car in for service due to a recall on a 2013 KIA Sorento. The recall was related to a brake shift. I also told the guy that my car had stalled twice without warning and if he could look into that as well and mentioned there was a bulletin, SC106 problem with engine. He asked me if the engine came on and I said, "no". He then told me that if the engine lights doesn't come on then he can't fix it because he doesn't know what is causing it to stall. He insisted that he can't help unless the engine light comes on. So I asked him, "You are going to wait until my engine stalled again and next time I could get into a serious accident and that's when you'll agree to try and fix my car?" He was shocked and offended after hearing what I said. He then told me to get out! So I left and called Herb Chamber Kia in Burlington. They said to bring the car in and they will take a look at it. The technician said the recall on the brake shift are inter-related. Fixing the brake shift will stop the engine from stalling. I was shocked when I learned this because the Service manager who didn't want to look into fixing the problem did not know that the recall on the brake shift were related. Not only that, he denied that there was a bulletin and when I tried to it show him, he refuseed to look at it. I am disappointed that one, he out right denied providing me service on a recall and two, he was not aware of the bulletin and three, not knowdgeable about KIA's mechanical problem.

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Recommend Dealer
No
Employees Worked With
Service Manager
January 16, 2016

"Very good experience!"

- Martie

Love my new Kia Sportage. Dealership was great to work with! Great experience! Would recommend!! Everyone was well versed in their products. Friendly staff. Made my decision easy.

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Recommend Dealer
Yes
Employees Worked With
John Adley
December 02, 2015

"Excellent Service."

- LAD

very friendly and patient from sales to finance personnel. Made the experience easy and was able to get into a new vehicle with a minimalmonthly payment on my lease agreement.

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Recommend Dealer
Yes
Employees Worked With
Richard, Frank and JBrophy
November 09, 2015

"Great car buying experience "

- Unclecarbuy220

Anthony Stamegna was very professional and courteous in ensuring that my family and I had a great car buying experience. He was very knowledgeable about our needs and made sure that we bought a car that matched our needs. He didn't try to rush us into anything and was very patient, especially since i had my wife and two young daughters with me. I would highly recommend Anthony and the rest of the staff for a pleasurable and seamless car buying experience!

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Recommend Dealer
Yes
Employees Worked With
Anthony Stamegna
October 22, 2015

"2015 Kia Optima"

- Kathy

I had a fantastic experience I leased a 2015 Kia Optima and from the moment I entered the dealership I was treated great Humprey really listened to what I wanted, what I could afford and that this was my first lease and . He took his time to explain the difference between a lease and buying which helped me make my decision. The fiancé manager also worked his Magic to meet my budget to get the car that I wanted. I look forward to returning to Garvis when my lease is up for another great experience on my next lease. Top notch service thank you to the Garvis Kis team!

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Recommend Dealer
Yes
Employees Worked With
Humphrey
October 19, 2015

"parts dept not helpful"

- shopping1

Asked parts manager for a full wheel and tire to use in my 20014 kia forte as a spare ( because they don't come with one ) insisted that it wouldn't' t fit and acted like I was just a stupid woman. So talked me into a doughnut then when I mentioned that the windshield wiper on the passenger side didnt clear the whole side he first said it should have been a size 14 instead of a 13 but that was too long on the other side. So I asked him if all Kias were like this answer was " I guess so " Not happy with the attitude. Everybody was friendly when I bought the car but the service needs work.

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Recommend Dealer
No
October 19, 2015

"Satisfaction at Gervais"

- Robert

Sales Rep. ( Christian ) was a good listener. Interested in learning what we wanted NOT in selling us something dealership wanted to get rid of. Showed us closest car to what we wanted. Presented reasonable price, reasonable offer for trade in. ( We had done research & knew what " reasonable would be ). We made modest modifications in offer & they were soon accepted. Very different atmosphere from other dealerships we'd visited. We were well treated from start to finish. Bob Miner, Billerica

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Recommend Dealer
Yes
Employees Worked With
Christian Fletcher
October 11, 2015

"Cadenza"

- danielmansur

I had a great experience with leasing my Cadenza at Gervais Kia. Frank and Rich were very friendly and professional to work with through the entire process.

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Recommend Dealer
Yes
Employees Worked With
Frank and Rich
September 28, 2015

"MeNotYou"

- MeNotYou

Went there on a whim. Great customer service. Loved my sales lady. Clean and shiny showroom. A very easy process in purchasing my new car.

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Yes
Employees Worked With
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