The whole process stresses me out. Add to that after an extended period of unemployment, our credit was not where we could negotiate for the best deal. We were trading in a 14 year old vehicle for a new one, so needless to say, we were there out of sheer necessity. I was prepared for the experience to be unpleasant. After dealing with Frank Madden and Jim Brophy, I stand corrected! They took the time to work with us and get us in the car we wanted at an interest rate and payment we can easily live with and seemed very happy to be able to help us. Everyone we dealt with from beginning to end bent over backward to get us what we wanted. I'll be telling all my friends to check out Gervais Kia in Lowell!
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