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Gervais Kia

24 Reiss Avenue, Lowell, Massachusetts 01851
Sales: (978) 454-5696

Makes: Kia|Service Center
 
Excellent
83% Recommend

Overall Rating 4.5

8 Lifetime Reviews

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Gervais Kia
8 Lifetime Reviews
Gervais Kia Info
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8 Dealership Reviews
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Reason For Visit
Sales (New)

"I hate buying a car"

The whole process stresses me out. Add to that after an extended period of unemployment, our credit was not where we could negotiate for the best deal. We were trading in a 14 year old vehicle for a new one, so needless to say, we were there out of sheer necessity. I was prepared for the experience to be unpleasant. After dealing with Frank Madden and Jim Brophy, I stand corrected! They took the time to work with us and get us in the car we wanted at an interest rate and payment we can easily live with and seemed very happy to be able to help us. Everyone we dealt with from beginning to end bent over backward to get us what we wanted. I'll be telling all my friends to check out Gervais Kia in Lowell!

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Employees dealt with

Frank Madden, Jim Brophy


Reason For Visit
Sales (New)

"New Kia Soul"

What I loved most about the experience was that it was direct, upfront, and efficient -- no waiting around and playing the car sales game of seeing "what the manager could do for you" as in other dealerships. Dealership also had a good range of models, colors from which to choose what we wanted.

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Christian Fletcher


Reason For Visit
Service

"The staff at Gervais Kia was professional, caring and..."

The staff at Gervais Kia was professional, caring and most helpful. I needed to take my 2013 Kia Optima in for routine service and to make a warranty related repair. Online appointment reminders were appreciated as was the timeliness of service. I have bought multiple cars from this dealership and would highly recommend them. I appreciate that the salespeople are not overly pushy and want buyers to make an informed and comfortable decision to best meet their needs.

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Employees dealt with

Richard Gervais and Ralph in sales


Reason For Visit
Sales (Used)

"In 2012, we purchased a 2004 Kia Sedona at Gervais. The..."

In 2012, we purchased a 2004 Kia Sedona at Gervais. The salesman was young and dismissive of my concerns about the vehicle's steering and alignment, but assured us it would be checked and fixed, if needed, before we picked it up. A week later we picked up our van and immediately noticed that it was still pulling to the left. I spoke with the service department, which did not seem to be aware of my previous concerns. Eventually, I had to bring the van in twice before the alignment issues were resolved. Gervais service never did find any reason for the whining noise when turning, and lo and behold, just after the warranty ran out, the power steering pump went. In 2013 we were looking to replace our other car and decided to give Gervais another try, so long as we worked with a different salesman. This time we found a lower mileage Dodge Grand Caravan for a reasonable price. During the test drive I noticed a scraping noise when turning to the left and spoke directly with the service department to be sure this would be resolved before pickup and final payment. This was actually resolved on time, but with the scraping noise gone, I noticed a loud rattle in the front end. Back into the service department, this time with urgency, as we were scheduled to drive our new family van to our Disney vacation in just a few days. I was told the rattle was a result of a bad motor mount and the part would have to be ordered. After several delays, we were able to pick up the van the night before we left for vacation. The car was quieter than before, but still rattled loudly over bumps. I was told this was normal noise. Less than a year later that rattle has gotten progressively worse and now I find I will need to replace the front struts and towers. In addition, both vehicles have broken out in multiple rust spots that were shoddily covered up with bondo and paint when we purchased them. Obviously we were not buying the most expensive vehicle on the lot in either case but, even at that, we did not get what we paid for. This is a dealership that will do the bare minimum to get you to drive a car off the lot, then delay and deny everything else until the warranty runs out. Please consider taking your business elsewhere-- I certainly will.

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service department


Reason For Visit
Sales (New)

"We've all been to dealerships where you felt high..."

We've all been to dealerships where you felt high pressure, frustrated, or just like a number. You will find NONE of this at Gervais Kia. Instead what you will find is friendly, approachable sales reps who let the cars speak for themselves, and low pressure. They stayed with us through the whole process, and made it a fun time. They were knowledgeable about vehicles as well as sales process, and were realistic and honest about finance process. Trade in value given was excellent, and they don't waste your time. It was by far, the best sales experience I've ever had.

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Employees dealt with

Jim Brophy, Frank Madden, Key, Christian


Reason For Visit
Sales (New)

"I have to say that I was impressed. I was greeted by..."

I have to say that I was impressed. I was greeted by several people almost as soon as I walked in the showroom with no real pressure at all. Both Jim and Dan were both more than happy to walk me through the inventory, the dealership, and then give me a full run down on the different deals and options that I qualified for. Overall %100 happy with the experience and most important being that I love my new car!

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Employees dealt with

Dan Serrano and Jim Brophy


Reason For Visit
Service

"Kia recall brakes and Radiator. I brought my wife's 04..."

Kia recall brakes and Radiator. I brought my wife's 04 Kia Sorento to Gervais Kia, 6 Industrial Avenue, Lowell, MA for the SC073 recall work, which is the valve sub assembly induction replacement. When they finally finished it, my wife and I took it for a test drive. We both noticed a strong smell of coolant coming from the vehicle. I looked under the hood and noticed that they had broken my radiator and Gervais Kia had attempted to fix the problem using obvious white glue. In addition, the Kia parking brake, which is also the emergency brake, was disconnected. I brought the vehicle back to Gervais Kia first thing the next morning. The service manager on duty that morning at Gervais Kia was Al Dias. I showed him the broken radiator and the limp parking brake. He stated that our Kia Sorento, which we have owned since new, came into Gervais Kia with the radiator broken. Of course, I knew he was being dishonest but I let him go on as though he was speaking to an idiot who has never looked under his own hood. I then inquired about non functioning parking brake / emergency brake, which should have been spotted in the "Gervais Kia complimentary QCM inspection," only to hear the most preposterous response. Al Dias of Gervais Kia Lowell stated that is "Just a parking brake, and will not stop the vehicle." I asked him if he expected me to believe that Kia Sorento has no emergency braking system? He adamantly stated that "KIA Sorento has no emergency braking system, the parking brake will not stop the KIA Sorento." So says the insider expert, Al Dias, service manager of Gervais Kia Lowell Massachusetts. Called them every day for a week straight. Have phone logs of at least 15 minutes per day with Gervais Kia, Lowell, MA and 30 minutes per day with Kia National customer support. FYI and Kia buyer beware: Kia National customer support clearly stated on a recorded phone call that: "Kia corporation has no control over those who sell, distribute, and service their products in the United States."

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Employees dealt with

Service manager Al Dias and owner Richard Gervais


Reason For Visit
Sales (New)

"Right atter my wife and I signed paper work, the customer..."

Right atter my wife and I signed paper work, the customer service went way down hill. They didn't know how to properly input the MA reg info the night I went to pick the new car up. They cancelled my old plates, but could get the new ones for me that night. Also before I left that night I asked them to wash it for me, because all they did for delivery was put tire shine on. They had to give me a LOANER car for the night since they couldn't get the plates for the new car. The loaner car was out of gas and they tell me to put gas in it. The following day when I went to finally get my new car, they just handed me the keys and went back talking among themselves. I get into the car and there is a half tank of gas and all the plastic still inside. On the drive home I noticed that the car was pulling to the left. Went back to the dealership on Sat. morning, and let them know. They told me it was because the tire needed routed. I asked why on a new car do the tires need to be rotated already, the answer was becuase the are new. OK! After they routed the tires they told me it might be better or worse, but if it is worse call us and we can make an appt to get it in. As soon as I pulled out and got onto the highway it pilled even worse. Called them Monday morning and hold them it was oulling still. They told me I could bring it in, but they don't own an alingment machine so I would have to pay to get it alinged. I ask why I would have to pay for it, becuase they would have to send it out. I told the guy I was done with that dealership and dont worry about making an appt.

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Many different poeple.
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