In 2012, we purchased a 2004 Kia Sedona at Gervais. The salesman was young and dismissive of my concerns about the vehicle's steering and alignment, but assured us it would be checked and fixed, if needed, before we picked it up. A week later we picked up our van and immediately noticed that it was still pulling to the left. I spoke with the service department, which did not seem to be aware of my previous concerns. Eventually, I had to bring the van in twice before the alignment issues were resolved. Gervais service never did find any reason for the whining noise when turning, and lo and behold, just after the warranty ran out, the power steering pump went. In 2013 we were looking to replace our other car and decided to give Gervais another try, so long as we worked with a different salesman. This time we found a lower mileage Dodge Grand Caravan for a reasonable price. During the test drive I noticed a scraping noise when turning to the left and spoke directly with the service department to be sure this would be resolved before pickup and final payment. This was actually resolved on time, but with the scraping noise gone, I noticed a loud rattle in the front end. Back into the service department, this time with urgency, as we were scheduled to drive our new family van to our Disney vacation in just a few days. I was told the rattle was a result of a bad motor mount and the part would have to be ordered. After several delays, we were able to pick up the van the night before we left for vacation. The car was quieter than before, but still rattled loudly over bumps. I was told this was normal noise. Less than a year later that rattle has gotten progressively worse and now I find I will need to replace the front struts and towers. In addition, both vehicles have broken out in multiple rust spots that were shoddily covered up with bondo and paint when we purchased them. Obviously we were not buying the most expensive vehicle on the lot in either case but, even at that, we did not get what we paid for. This is a dealership that will do the bare minimum to get you to drive a car off the lot, then delay and deny everything else until the warranty runs out. Please consider taking your business elsewhere-- I certainly will.
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