We leased a 2016 Sorento in July of 2015. That is when I should have known to walk away from this dealership. The sales person was absolutely useless. She didn't know anything about the vehicle, and couldn't answer any questions about it. Then, when we went in to pick up the vehicle at the delivery time that she scheduled, she wasn't there. It was her day off. And the vehicle wasn't ready, since it had only come in the night before. So we wasted time that morning, and still had to wait a few more days to get the truck. When we finally did take delivery, the sales person tried to charge us for a title search, even though both she and the finance manager had told us that we didn't need to bring the title for our trade in with us. I refused to pay it.
Starting in January of 2016, less than six months in, the check engine light was on, and the vehicle began throwing a code of P0010 ("A" Camshaft Position Actuator Circuit (Bank 1) ). We brought it to the dealership, and they kept it for a few days to figure out the problem. They claimed to have fixed it, but a week later, we were back with the same issue. They kept it for another week, and again claimed to have fixed it. The code came back two more times within a month, and they cleared the code and said it was fine (despite severely degraded acceleration performance). The poor acceleration was dismissed as "it's just cold out". When it came back for the 5th time, they called in a "regional mechanic", who diagnosed the issue, and explained that it was a symptom of a different part needing to be replaced. We had to wait until both parts were available. At this point, the weather had warmed up, and the problem subsided.
A year later, come January, the weather started to get cold, and once again, the check engine light is on, and P0010 code is being thrown again. When we brought it in, yet again, and told the service writer Ralph that it was the same problem as the last 4 times, his response was "You don't know what the problem is. We'll look at it and tell you what it is". I have an ODB-II reader, and I can clearly read "P0010". It doesn't take a rocket scientist to figure it out. After a few hours, they called to officially inform us that it was, indeed, the same problem as before. We were told that they would replace the two parts, yet again, and were assured that they were readily available. Ralph got very indignant when I questioned whether the parts would show up, since we had to wait for them over and over again the year before. Apparently, Ralph's indignation was a bit misplaced. We got a call the night before the scheduled repair (two days after being assured that the parts were on their way, an obvious lie) to tell us that the parts were on "National Back order" and it would take at least two weeks just to find out when the parts would be available. If the parts aren't available anywhere in the country, then obviously there is a much larger problem.
The sales manager, Jim Brophy, has been completely useless as well. His assurances of "I'll look into this, and we'll make it right" have been empty promises in the hopes that we'll go away. He has done absolutely nothing, does not return calls, and is probably the most dishonest person I have met (and in the context of used car salesman, that is saying a lot). It doesn't bother him in the least that he is selling unsafe cars, and screwing every person that walks through the door. His only concern is that the customers keep paying, and they keep collecting the warranty money from Kia corporate.
So far, every person in that dealership has either been completely incompetent, or just downright corrupt. So now, we are dealing directly with Kia corporate, and will most likely end up proceeding through the Lemon Law process.