Kia recall brakes and Radiator. I brought my wife's 04 Kia Sorento to Gervais Kia, 6 Industrial Avenue, Lowell, MA for the SC073 recall work, which is the valve sub assembly induction replacement.
When they finally finished it, my wife and I took it for a test drive. We both noticed a strong smell of coolant coming from the vehicle. I looked under the hood and noticed that they had broken my radiator and Gervais Kia had attempted to fix the problem using obvious white glue.
In addition, the Kia parking brake, which is also the emergency brake, was disconnected.
I brought the vehicle back to Gervais Kia first thing the next morning. The service manager on duty that morning at Gervais Kia was Al Dias.
I showed him the broken radiator and the limp parking brake. He stated that our Kia Sorento, which we have owned since new, came into Gervais Kia with the radiator broken.
Of course, I knew he was being dishonest but I let him go on as though he was speaking to an idiot who has never looked under his own hood.
I then inquired about non functioning parking brake / emergency brake, which should have been spotted in the "Gervais Kia complimentary QCM inspection," only to hear the most preposterous response.
Al Dias of Gervais Kia Lowell stated that is "Just a parking brake, and will not stop the vehicle."
I asked him if he expected me to believe that Kia Sorento has no emergency braking system?
He adamantly stated that "KIA Sorento has no emergency braking system, the parking brake will not stop the KIA Sorento."
So says the insider expert, Al Dias, service manager of Gervais Kia Lowell Massachusetts.
Called them every day for a week straight. Have phone logs of at least 15 minutes per day with Gervais Kia, Lowell, MA and 30 minutes per day with Kia National customer support.
FYI and Kia buyer beware: Kia National customer support clearly stated on a recorded phone call that:
"Kia corporation has no control over those who sell, distribute, and service their products in the United States."
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Service manager Al Dias and owner Richard Gervais