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Gervais Volkswagen
Lowell , MA
604 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 604 reviews
October 03, 2026
Gervais VW staff are very professional. I have been choosing to do business with Gervais VW for many years. Kevin Dunn is always welcoming and great to work with. I have been choosing to do business with Gervais VW for many years. Kevin Dunn is always welcoming and great to work with. More
by soozee21162
Verified Customer
October 02, 2026
We came in knowing what we wanted and were ready to buy, it simply did not need to take 4 hours it simply did not need to take 4 hours More
by JAREDHEBERT1
October 01, 2026
My car's battery is dead, the Gervais did a great job to change it in short noitice. change it in short noitice. More
by jianming.han
Employees Worked With
September 30, 2026
Nicholas Grimshaw was super nice! Thanks for taking care of my car and for washing it too!! Thanks for taking care of my car and for washing it too!! More
by Nancy317
Employees Worked With
September 29, 2026
Service went well. There was a lot my car needed and it was all completely quickly. Nick was extremely helpful and wonderful to interact with. There was a lot my car needed and it was all completely quickly. Nick was extremely helpful and wonderful to interact with. More
by Natalie
Employees Worked With
September 22, 2026
Devyn was quite attentive and friendly, but overall I was disappointed that after two visits, my P2177 error message wasn't diagnosed. I was super grateful for the software upgrade and that my first service disappointed that after two visits, my P2177 error message wasn't diagnosed. I was super grateful for the software upgrade and that my first service visit was covered as a result. More
by Mbeaulieu725
Employees Worked With
Devyn
September 22, 2026
My experience with Gervais VW has been mixed his time around. I’ve appreciated the efforts made to work with me, but this most recent purchase left me disappointed with the overall service and attention around. I’ve appreciated the efforts made to work with me, but this most recent purchase left me disappointed with the overall service and attention to detail. There were issues with the vehicle’s condition at time of signing and some communication issues during the process that required additional time and effort on my end to resolve. I’m hoping future experiences are smoother and more consistent. More
by ltitus2711
September 22, 2026
The dealer did a bad oil change and oil leaked from the car staining the pavement of my driveway. Never followed up with me on how to resolve the problem despite me calling them few times. car staining the pavement of my driveway. Never followed up with me on how to resolve the problem despite me calling them few times. More
by rxsutaria
Employees Worked With
Unsure
September 21, 2026
Got cat converter replaced under warranty. No hassles, no xx. Devyn is excellent on phone,communicates clearly and hasn't left me hanging, waiting for news. All round good job. No hassles, no xx. Devyn is excellent on phone,communicates clearly and hasn't left me hanging, waiting for news. All round good job. More
by jbarrett7
Employees Worked With
