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Gervais Volkswagen
Lowell , MA
284 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 284 reviews
April 05, 2024
Drove up to Lowell after arranging a test drive for a used car. When I got there, informed that the car was sold at auction but that they had "comparable" one (1 year older, no sunroof). Test drive wen used car. When I got there, informed that the car was sold at auction but that they had "comparable" one (1 year older, no sunroof). Test drive went fine and Kevin the sales person was knowledgeable about the car. When we came to talk price, the price was higher than the original one I came in for. When I showed them the price on TrueCar, they claimed that they never posted that price. Terrible bait and switch and wasted 2 hours of my time. No apologies for their screw up or not calling me to tell me that the car was no longer available. More
by bosgooner
Employees Worked With
Helpful March 18, 2024
The staff was very welcoming and sales person savian rodriguez and manager tony was really helpful. rodriguez and manager tony was really helpful. More
by mishank788
Verified CustomerMarch 18, 2024
Very helpful - they fixed my Atlas in 3 hours, while I waited. Which helped as I was from out of country. waited. Which helped as I was from out of country. More
by chris.wilkins
Employees Worked With
March 14, 2024
Thank you Gervais! I appreciate the time that Savian took with me to ensure that I got into my next VW at the right trim level and price point! Also, he was great in I appreciate the time that Savian took with me to ensure that I got into my next VW at the right trim level and price point! Also, he was great in assisting my son, Jake in getting his first new car. Jake will be a long time customer now too because the crew at Gervais love legos ;-)! More
by ludsy
March 04, 2024
Long wait times every single time There is a prolonged wait at this dealership on every visit, even during weekdays. Service quality is good though, and they offer complimentary multi-point inspections as wait at this dealership on every visit, even during weekdays. Service quality is good though, and they offer complimentary multi-point inspections as well. More
by shenoyvilas
Employees Worked With
March 01, 2024
Great I needed quick help and Liliana was able to get me in for service the next morning in for service the next morning More
by Cabbott
February 29, 2024
We had recall work completed in a timely and efficient manner. That is all it was. manner. That is all it was. More
by Archimedes
Employees Worked With
February 25, 2024
I am shocked they asked for my review. They sold me a car with over 5k in damage and safety issues. They sold me a car with over 5k in damage and safety issues. More
by DomenicPassat
February 22, 2024
I was very pleased with Theo, Savian and Ian, the purchase process and deal terms. Everything was very smooth, communication was clear and the process was efficient. Highly recommend Gervais VW. T purchase process and deal terms. Everything was very smooth, communication was clear and the process was efficient. Highly recommend Gervais VW. Thank you! More
by dabenites
