Gettel Chrysler Jeep Dodge Ram

Very POOR service and response to email and phone messages. I purchased a new 2018 jeep JL from Gettel Jeep. I was very disappointed in the poor service immediately following my purchase. The salesperson, Bar I purchased a new 2018 jeep JL from Gettel Jeep. I was very disappointed in the poor service immediately following my purchase. The salesperson, Barry Procope did not return my calls or emails. It took us forever to get the promised $25 gift card for test driving a jeep. John Vogel, Finance Mgr. was high pressure to sell me an extended warranty policy. He said I had 3 days to cancel if I changed my mind. I called the next day and left message to cancel. I continued to call for days with no response. It finally did get canceled, but was too late to be removed from my already processed loan agreement with my bank. What a mess !!! I would never buy another vehicle from Gettel. More

Made me feel like family Gettel Chrysler Jeep Dodge Ram really saved me! I initially went in with a not-so-great experience, but was called back to make it right. They went Gettel Chrysler Jeep Dodge Ram really saved me! I initially went in with a not-so-great experience, but was called back to make it right. They went above and beyond to get me in the car that I wanted, after my prior vehicle unexpectedly broke down beyond repair. So many people worked hard for me to leave happy, and with my dream car. I purchased a fully loaded, 2013 Ford Focus and I couldn't be happier. From the start...Bethany Ollison made me feel validated and understood and steered me in the right direction. She was so knowledgable and helpful. Brittany Graham, my sales lady, was beyond awesome. She took the time to attend to every issue I had and get me into that car. Jon Gerry, was a doll. He finished everything up for me and really made me feel like family...they ALL did. Last but not least, General Manager Kevin Kasey worked miracles for me and my limited situation. He had a huge heart and really strived to make me happy as a new customer. I can't thank them all enough. I will be back for my next car....hopefully not too soon..lol. And I will recommend Gettel to anyone looking for outstanding customer service and top quality used vehicles. Thank you Gettel!!! More

they falsely advertise I feel this dealership is very shady they pulled a bate and switch on us. They advertise a car with a sticker price and the label on the car had all I feel this dealership is very shady they pulled a bate and switch on us. They advertise a car with a sticker price and the label on the car had all the options we wanted for the price we wanted to pay. They gave us a different car to test drive said they couldn't find the key to the car we wanted so let us test drive a different car. When we got the car home it did not have the options that was on the sticker. We went back and they said it would cost another $100 A MONTH to get the options we wanted which were on the sticker. Be WARE of this dealership. I am calling Jeep corporate office and filing a complaint More

Service Advisor Jacob and Service Department suck!!! Bought a 2018 Jeep Cherokee Limited with ACTIVE DRIVE II so it could be towed behind motorhome. Noone during selling process told me I needed a $200 w Bought a 2018 Jeep Cherokee Limited with ACTIVE DRIVE II so it could be towed behind motorhome. Noone during selling process told me I needed a $200 wiring harness installed for another $275 to keep Jeep from "wobbling" back and forth while it was being towed. Overall, buying experience was good. Went to Gettel for 1st. LOF and tire rotation and after it was "allegedly" finished (tires were never rotated as I marked them before going for service) I threw Jacob, my 20-something sarcastic, trickster service writer under the bus to management for never coming to me after service was complete and then hiding my Jeep from plain view. Service Manager, who could care less about my complaints about Jacob, had Jeep brought back into shop and tires were then rotated. I WILL NEVER GO TO GETTEL JEEP IN PUNTA GORDA FOR ANYTHING! Have since gone to Douglas Jeep in Venice, FL to have the aforementioned wiring installed and based on this one experience with Douglas Jeep, they have got ALL my business in the future! Lastly, while at Douglas Jeep, I ran into several people who had BOUGHT their vehicles at Gettel but now go to Venice Jeep for any service requirements because of their disappointing experience(s) at GETTEL! More

Thank You to Joe Brown and the Gettel Team When I stopped in to see what turned out to be the perfect vehicle for my family I had the pleasure of meeting Joe Brown. Joe is a Great young man fro When I stopped in to see what turned out to be the perfect vehicle for my family I had the pleasure of meeting Joe Brown. Joe is a Great young man from Upstate NY, with a sincere level of professionalism seldom found in a young man his age. I recommend Joe as he will work hard for you and is well supported by a great team at Gettel. More

Dodge Mfg. Issues with Dealership Issues I purchased my 2016 Dodge Journey SXT, on March 23, 2016 from a super nice salesman Tom Doyle. Then I went into the finance Mgr. to complete transact I purchased my 2016 Dodge Journey SXT, on March 23, 2016 from a super nice salesman Tom Doyle. Then I went into the finance Mgr. to complete transaction of the sale. When I asked finance mgr. (KIA trade-In), if we were ALL SQUARE, and I owe NOTHING to KIA?, he said oh sure.... you are all set. Well.... on July 6, 2016 I receive a notice from KIA that I owed $428.01 for "Disposition Fees", Naturally when I call Palm about the fees, they advise that they cannot help me. So I paid the $428.01. Then the real fun begins with the overall quality of my vehicle, & the feelings of the Service Mgr., never really believing me. 09-19-16 Gas light comes on and strong gas odors. Replaced Evaporative Canister Invoice # 43756 10-24-16 Again strong gas smell & Radio is cutting off/on, when applying the brakes. Small Evap Leak Stored Code. Told me they really found nothing wrong and or/no codes, etc. Invoice # 45224 10-31-16 Driver's Side Scuff Plate, just comes loose, and AGAIN STRONG GAS SMELLS. They claim no gas smell and replace scuff plate. Invoice # 45537 12-02-16 Yet AGAIN I take vehicle back for STRONG GAS SMELLS. Again they claim no gas smell, no codes. 01-19-17 Again STRONG GAS SMELLS, & Confirmed Gas Cap Light was on. 52030377-Ab CAP-FUEL FILLER replaced. Invoice # CHCS1978 05-03-16 I go in for a Tire Rotation, they show abnormal wear on right front tire, & they recommend an alignment, & inform me I will need to pay for an Alignment Evaluation. I say fine. I wait over one hour & they inform me they had rotated the tires, then he asks if I ever hit anything and/or anyone else ever drives my car?, (I'm the only driver, I've NEVER hit anything, I don't hit curbs as he suggested). He stated my ENGINE FRAME was out of ALIGNMENT. So he says we will do the alignment. Then I get a bill for $ 99.95! Wow! Invoice # CHCS30120. Aside from a few previous comments/jokes by the service mgr., like...."Are you sure you don't live next to a gas station?, that is probably why you smell gas?!", and you must TOP-OFF your car at the gas station, most people don't know how to fill-up their cars. As to the rather rude comments.... NO I don't live next to a gas station & secondly..... I'm a woman and not an idiot, I DO NOT TOP OFF my car at the gas station. I don't like my 2016 Dodge Journey SXT, and I feel very UNSAFE in it. I know this has happened over a years time, but today with the Engine Frame Alignment.... I've just come to the point of no return. More