Gettel Chrysler Jeep Dodge Ram - Service Center

Scratched my car and NO APOLOGY!! This dealership has lousy management. I took my new car in for three items: a recall; warranty replacement of defective trim and scheduled service. Th This dealership has lousy management. I took my new car in for three items: a recall; warranty replacement of defective trim and scheduled service. They only did one of the recalls and forgot to do the service. So I left it another day. When I picked it up the second recall was still not done, they did the scheduled service. When I reached for the car door handle there was a big white scratch on my red handle. So back again to the service desk. The service agent said it was no big and said they could buff it out. So they took it back to the shop and said it would take ten minutes. A half our later they returned and said they needed to repaint the handle and that they would call me in a couple days to schedule. NO APOLOGY. Just blah mediocre “service”. There really is no service at Gettel. Just mediocre dull attitude. Management is responsible for everything. Obviously Gettel has lousy management to allow this level of mundane unintelligent mediocrity. More

Top Notch Service Department I brought my Jeep in to get a spare key programmed. I didn't realize that I needed an appt, but John (Asst Manager) said he could squeeze me in if I w I brought my Jeep in to get a spare key programmed. I didn't realize that I needed an appt, but John (Asst Manager) said he could squeeze me in if I waited awhile. Cool, I'll wait, no problem. Zachary (Technician) found a leak in my engine oil filter (covered by warranty) but the day was almost over so I would have to leave the car overnight. John offered me a ride home. I explained that I came from three towns away because my local dealer (Galeana Jeep) sucks. John kicked it up a notch and got 'er done the same day. I wish I could give Palm Jeep service dept 6 stars. there's nothing they could have done to make the experience better. More

Profit before Customer Service I have been a dedicated customer for over 7 years. Had 3 vehicles serviced there and purchased 2 new vehicles. I felt I could trust them and customer I have been a dedicated customer for over 7 years. Had 3 vehicles serviced there and purchased 2 new vehicles. I felt I could trust them and customer service was good. Well that's all gone, found out they were going to rip me off with a navigation update, thankfully I call other dealers for the real price, which makes me question the deal on the car. Yesterday I had an issue with a tire, the customer service advisor and the sales manager could have cared less. Obviously the dollar has replaced customer service. Again they wanted to rip me off by overcharging a repair I never should have paid for at all. Thankfully, Firestone did have caring personnel and the problem was resolved for half of what Palm wanted. They spent the time looking for options instead of shrugging their shoulders. Palm and I are done. I will not spend another penny there, buy another vehicle there or recommend them to people who ask where I got my Jeep. Don't buy anything there until you are positive they are not ripping you off. More

very dissapointed The service manager lied to me he said all darts have a vibration rattle in the dash and we have no fix for it. I called the dealer in Michigan that I The service manager lied to me he said all darts have a vibration rattle in the dash and we have no fix for it. I called the dealer in Michigan that I used for service he said we are not aware of any such problem. He assured me they could fix the problem. Even with an appointment a oil change took 2+ hours both times. More

Would not honor the free tire rotation on new car. It seems they made a lot of people angry, including myself, at Palm Auto Dodge. I bought a brand new Dodge Dart a few months back, and the salesman to It seems they made a lot of people angry, including myself, at Palm Auto Dodge. I bought a brand new Dodge Dart a few months back, and the salesman told me we had 4 free oil changes, along with a tire rotation, and a multi-point inspection over 2 years. When I brought the car in for an oil change, they told me that the tire rotation was not included. I instantly produced the paper I was given at the time of sale, showing that the 3 things I listed above were mentioned. They said that listing the tire rotation was a mistake by Chrysler, and that the tires would NOT be rotated. I spoke to the salesman I bought the car from, and he told me he never said that. I was angry to say the least. As I was waiting for my car, there was an elderly woman who seemed quite agitated. It turned out she was told the same thing when she bought her car, and they would not honor it for her either! My car was up on the lift for over an hour. How hard would it have been to take 5 minutes, and rotate the tires? Instead, they wanted to charge $19.99 + tax, and treat it as a separate service. In the past I have recommended Palm Auto to 4 of my family members who bought cars there. That is the last time they will ever see sent from me! More

Service Purchased a new jeep here. Came in for oil change. All day event!! Sales side was as expected service side not so great. Each time here has been the Purchased a new jeep here. Came in for oil change. All day event!! Sales side was as expected service side not so great. Each time here has been the same Whoever checks you out at purchase also had never even heard of dealer rater!! More

Sat 3 1/2 hours waiting for oil change when I had made an appointment weeks before. No reason or apology given. Will not use their service department again! appointment weeks before. No reason or apology given. Will not use their service department again! More

Third time to post. I brought my 2010 Car into the dealer and requested it be fixed. The car has been there 5 times for the same issue (window leak). The delaer has told me that they fixed the issue and yet and requested it be fixed. The car has been there 5 times for the same issue (window leak). The delaer has told me that they fixed the issue and yet it still leaks. Doing speeds of over 60 mph make the driver's door leak. This time I went there to meet a Tech sent in to look at the car. The tech told me to be there BEFORE 8:30AM and he was late! Then he took about 40 minutes talking to the Service Manager about the car. I asked the Service Rep to tell him to meet me first, he failed to do so. So, he came over to me and said he wanted to take the car out. the Service Manager me and him went to the Interstate. We went on the highway where he was speeding doing 90+ MPH over a bridge in Punta Gorda. He said to me on the way back that he heard nothing. We got back to the dealer and he said he was going to take the car out alone. He came back about 45 minutes after that and talked with the service manager. Bill then came out of the office with Dennis and said he found nothing wrong. I then asked him why the car has been back for 5 times to be fixed. The Service Manager just stood there and Bill said ;there is nothing we can do for your car. I took the key and started to walk out and said to Dennis that he failed to email me back when I asked him to and that he lacks professiona customer service skills. I would not recommend service at the place and I would stay clear of Dennis. I will NEVER go there again for service. More