Gettel Chrysler Jeep Dodge Ram - Service Center

Russel Frye helped me when I came in for my oil change appointment, he went above and beyond to make me feel comfortable in the waiting area, 10/10 experience. appointment, he went above and beyond to make me feel comfortable in the waiting area, 10/10 experience. More

Russel Frye is excellent in his position as Assistant Service Manager. Very knowledgeable and on top of everything that comes his way. He always kept me informed in the progress of my Jeep being worked Service Manager. Very knowledgeable and on top of everything that comes his way. He always kept me informed in the progress of my Jeep being worked on. He made me at ease while I was there. I was hesitant about bringing my 2004 jeep wrangler because of the horror stories about Gettel & how they treated customers in the past. He is restoring some faith. More

Advisor Russel was very courteous and it was a pleasure speaking with him. Thanks Russel! speaking with him. Thanks Russel! More

They are reliable, honest and operate with integrity. I recommend them to anyone who is looking for some great mechanics. They always takes the time to answer any questions I may have, and provides me I recommend them to anyone who is looking for some great mechanics. They always takes the time to answer any questions I may have, and provides me with all the options available- from repair to replacement. More

Great customer service. Representative was very friendly and helpful. Fast service. In and out with no problems!! Representative was very friendly and helpful. Fast service. In and out with no problems!! More

Jake was amazing and keep me informed on everything that was going on with my car was going on with my car More

Garrett was great as well as the technician who came out personally to make sure I understood how to work the "KeySense" system properly. Excellent customer service. personally to make sure I understood how to work the "KeySense" system properly. Excellent customer service. More

I was having an issue with the radio. A new rsdio was ordered and will be installed in October. I only had to wait 1 hour for results. A new rsdio was ordered and will be installed in October. I only had to wait 1 hour for results. More

First of all, you sold me a lemon vehicle on August 10, 2022, when the emergency brake did not work, and your dealership wanted to charge $660.00 to fix it. You also stated in your carfax that this vehicle 2022, when the emergency brake did not work, and your dealership wanted to charge $660.00 to fix it. You also stated in your carfax that this vehicle had maintenance done on it for the following: Oil and filter changed, front and rear brake pads replaced, front brake rotors replaced on July 8, 2022. I have had this vehicle barley over a year when I brought it in because the tire pressure light would not go off even when I put air in the tires, I also wanted new windshield wipers placed on the vehicle, check all my fluids and have the driver front tire looked at because it had a burning smell. To my surprise I get call Nick Conti, saying I have an oil leak, coolant leak, and transmission leak (which on the maintenance sheet he states that I knew it was leaking, this is not true). I never detected any of these leaks, why were they not detected in the initial maintenance of the vehicle? Why did I have to pay $1,394.52 on brake parts when the brakes were fixed in August 2022. I am truly not a satisfied customer; I believe that I was taken advantage of, and I will be sending a letter to your main office along with a copy of the CARFAX document I was initially given upon the purchase and send them a copy of my most recent repair sheet I was given with all the deficiencies supposedly found, this is not right. I turned my vehicle in on August 25, 2023, and did not receive it back until September 18, 2023, and I was not even asked if I needed a loaner vehicle. Now I have to bring it back again because the air pressure light is still coming on and the transmission is sticking while in drive. I have two other vehicles that are serviced by the Gettel chain (Toyota and Lincoln), and this dealership is the worst that I have ever delt with, I will not have my friends or family deal with this dealership. Bottom line I want my vehicle fixed like correctly. I probably won't receive any feedback from this survey, because I did not when I expressed my concerns when I found out that you sold me a vehicle with no emergency brakes, which I never heard of coming from a dealership. More

great helpful staff members who go out of their to help and assist us customers and assist us customers More