Gettel Chrysler Jeep Dodge Ram - Service Center

I took my 2002 dodge ram 1500 in on may 10th 2023 thats when my troubles began, It was running rough after a week the tech Daniel called and said I needed $7000. worth of work done including leaks that did when my troubles began, It was running rough after a week the tech Daniel called and said I needed $7000. worth of work done including leaks that didn't exist [ my driveway where I parkit was clean ] but they said transmission was leaking,power steering was leaking,rear end was leaking. The A/C was not working so instead of diagnosng the problem they replaced everything.After multiple calls and no one calling me back, I finally discovered that the tech Daniel had been fired [ he had cancer taking too much time off for treatments]. this is now week three and when I asked who was handling Daniels customers I was told NO ONE.AT week 4 someone called named Jake and said he would be handing my case.After many more phone calls in week 5 and 6 jake said I needed a Power control module [pcm].I asked if they could give me a loaner or demo to use because I had NO way to get to work. Jake said he would look into it. In week seven he called back and said "they were all out" "they don t have any loaners or demos" and various other lies and excuses.IN week 8 I was told the PCM was received and would be installed.I did get a phone call and was told the PCM was defective and they would have to send it back to the THIRD party vender that it was bought from for a replacement. Then upon another call from me I was told they had to fill out a detailed form to send back with the defective PCM. Now into week nine I called to find out what was going on? They told me they were waiting for the replacement PCM. Finally the PCM arrived and was installed and this cured the PROBLEM I originally had brought it in for. No apologies just excuses. If they could not work on a truck this old , why not tell me when I called for an apointment.My experience with Gettle was beyond terrible and I DO NOT recomend any people to use them. I have a friend Paul who ownes 4 dodge dealerships in florida and sent him the final bill because it seemed way too much, His service manger said they OVERCHARGED me by $1500.00. Stay away from these people unless you want to be scammed! More

Russell was very helpful and the service was performed very quickly I was in and out in an hour and a half very quickly I was in and out in an hour and a half More

Customer Service was excellent! Nick and Crystal are perfect representatives for Gettle Jeep ! Certainly appreciated how hey treated me ! Nick and Crystal are perfect representatives for Gettle Jeep ! Certainly appreciated how hey treated me ! More

Everyone I dealt with at the service department was professional. Russel explained the bill and was very helpful in answering any questions I had. professional. Russel explained the bill and was very helpful in answering any questions I had. More

good service and friendly people very helpful keepme posted on any problems and how much it would cost posted on any problems and how much it would cost More

Service Advisor "Nick" was very personable & caring. His efforts are deeply appreciated. However service technicians can't seem to mitigate the vibration in the drive train of my Ram 2500. Something t His efforts are deeply appreciated. However service technicians can't seem to mitigate the vibration in the drive train of my Ram 2500. Something that is a frustration for both Nick & myself. More

Great customer service. I loved getting the video detailing what was needed and inspected. Great experience. I loved getting the video detailing what was needed and inspected. Great experience. More

I had a great experience. I had an oil change and the gentleman was so kind and helpful. I had an oil change and the gentleman was so kind and helpful. More

Great service. A little long of a wait for oil change but good otherwise Excellent A little long of a wait for oil change but good otherwise Excellent More

They have an appointment system that works very well. And the staff does a great job of providing a text status while vehicle is in the shop. And the staff does a great job of providing a text status while vehicle is in the shop. More