Gettel Genesis of Sarasota

Service is great,Sam the tec guy is great to walk me through the complex iteams needed to run the car. through the complex iteams needed to run the car. More

Ryan has been great , he is very professional and genuine every time. Excellent service at every time. Excellent service at More

Ryan always sets appointments that work for me, has my courtesy car available, communicates promptly, is kind and organized. courtesy car available, communicates promptly, is kind and organized. More

I turned in a GV80 for a GV70. The car I received was a GV70 with a tow hitch. I am a 76 year old female and have no need for a tow hitch. The salesman knew what it was and that it The car I received was a GV70 with a tow hitch. I am a 76 year old female and have no need for a tow hitch. The salesman knew what it was and that it was on the car and he said nothing about it. I briefly looked at it but didn’t recognize what it was. Not only did I pay $500 for it I had to pay to have it removed. I brought the car in to have the tow hitch removed and was told it would be a two hour job. I was given a loaner car. It was a Santa Cruz TRUCK. In the ten years I have been driving a Genesis I was always given a Genesis as a loaner. After waiting five hours to hear from the service department I called and had to leave a message because no one was available to take my call. Finally the car was ready at 3pm. I did not appreciate having to drive a TRUCK for seven hours. Not only have I purchased three Genesis from this dealership I also referred a friend who purchased a GV70 last year. The salesman said I would receive $100 if a friend purchased a car. It took me 11 months to get the check after numerous calls to the salesman. I will not return to this dealership to purchase another car or for service. More

Always makes me feel like a priority, great service! Highly recommend to all my family & friends Highly recommend to all my family & friends More

Great experience. Am from Michigan and it was a great experience coming to your dealership Am from Michigan and it was a great experience coming to your dealership More

I took my car in to have a tow hitch removed from my 2024 GV70. I am a female 76 years old and the salesman gave me the car with the tow hitch and never mentioned it. I looked at it briefly when I got the ca GV70. I am a female 76 years old and the salesman gave me the car with the tow hitch and never mentioned it. I looked at it briefly when I got the car but didn’t realize what it was. I was told it would be a two hour job to remove it. I was then given a loaner to use. The loaner was a SantaCruz truck. Any other time I was given a Genesis to drive. I did not hear from the service department so I called after five hours they said it would be done around 3:00pm. I was there at 8:00am for my two hour appointment. In additional I had to pay to have the tow hitch removed. I bought 3 Genesis from that dealership but I won’t be going back there again. I didn’t appreciate being given a truck to drive for 7 hours. More

Very professional service reps and comfortable waiting area. Work was performed timely and as promised. area. Work was performed timely and as promised. More

Clean, friendly, timely, informative. Offered additional information and service options, despite my being away from usual service area. Offered additional information and service options, despite my being away from usual service area. More