Gettel Toyota of Charlotte County- Service Center

Excellent service. Smiling faces and very quick turnaround. New car wash feature is a great perk. These folks are very customer focused and care about each one turnaround. New car wash feature is a great perk. These folks are very customer focused and care about each one More

In & out in less than an hour!! From soup to nuts everything went very smoothly. Michael Cartelli explained everything when I arrived and kept abreast of progress. Friendliness of al From soup to nuts everything went very smoothly. Michael Cartelli explained everything when I arrived and kept abreast of progress. Friendliness of all in the dealership was excellent! More

The absolute worst place to buy, service and refer. Customer service is negative 100. Can't believe they're still in business. Stay away or be sorry. Customer service is negative 100. Can't believe they're still in business. Stay away or be sorry. More

Always upsell Went in with a simple problem on the nav screen and they tried to tell me the whole radio navigation system would need to be replaced....$1,400. Went Went in with a simple problem on the nav screen and they tried to tell me the whole radio navigation system would need to be replaced....$1,400. Went and had the car washed and rechecked the connections myself and now the problem is fixed. More

Superb I went to the service department my Entune 3.0 was not working, they put upgrade in my car, and it is still not working but that is not the fault o I went to the service department my Entune 3.0 was not working, they put upgrade in my car, and it is still not working but that is not the fault of the service department. Gary Meyer the manager is awesome I’ve been working with him for the last five years, he’s very accommodating and top-notch, Joey was the service advisor and he was also very helpful More

Great service experience at Gettel Toyota I'm a first time service customer at Gettel Toyota in Punta Gorda, Florida. I've always had my 2005 Toyota Tacoma with 110,000 miles on it, serviced a I'm a first time service customer at Gettel Toyota in Punta Gorda, Florida. I've always had my 2005 Toyota Tacoma with 110,000 miles on it, serviced at another Toyota dealership, but decided to give Gettel an opportunity to win my business. My service advisor, Christian Anderson, was extremely helpful, professional and courteous. Chris didn't try to sell me services that I didn't need, nor did he try to pressure me into having the services that were recommended, performed. The shop and the customer lounge was very clean and neat. I was completely satisfied with the services performed. Gettel has a won a new customer. More

service writer was great Took my 2016 Toyota Corolla in for service. I have 2,000 miles on this car. It is still has the new car smell. It is spotless. That being said, I took Took my 2016 Toyota Corolla in for service. I have 2,000 miles on this car. It is still has the new car smell. It is spotless. That being said, I took it in for a 6 month service and was greeted promptly and car was serviced quickly. When the car was brought up to me there was a large grease stain on my light gray drivers seat! Are you kidding me! You would think that they would have put plastic on the seat. I was and still am furious! I showed the service writer immediately and he "cleaned" it. Well I can still see it. UNBELIEVABLE! Can't even describe how upset I am. More

Had service done on my Lexus Excellent diagnosis, Quick response after driving in without an appointment. Problem fixed within a short period of time. People real friendly and att Excellent diagnosis, Quick response after driving in without an appointment. Problem fixed within a short period of time. People real friendly and attentive to my concerns. More

Long wait for a warranty tire rotation Took me 3 days to schedule a service appointment for my 5000 mile warranty service on my 2016 Prius V. The service was to rotate the tires, which I w Took me 3 days to schedule a service appointment for my 5000 mile warranty service on my 2016 Prius V. The service was to rotate the tires, which I was told was a quick service. My appointment time was 11:00 AM, and I arrived at 10:55 AM. I waited for about 15 minutes until I met with my service advisor. He told me it would take 35 minutes, and that two people would be working on my service. I waited until 12:15 PM, and then inquired about my car. My service advisor jumped up and went into the service area and came and told me it would be 5 minutes. I assume that at that point, they started the rotation. I pulled out of the service department at 12:28 PM, over 1-1/2 hours after arriving. While I waited, I saw people who arrived after for their service, leave before me. They might have a very pleasant staff, however the service time, in my opinion, was much too long, and very disrespectful of my time. More