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Ghent Chevrolet - Service Center

Greeley, CO

4.0
181 Reviews

181 Reviews of Ghent Chevrolet - Service Center

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November 04, 2020

had an oil change schedule for 11am. I got there at 10:50 am and to my surprise I found 4 cars waiting in the bay. After checking in I was informed that my service would take 2 hours, turned out that for the More

by grodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex
Nov 10, 2020 -

Ghent Chevrolet responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (970) 339-2438 when you have a chance. Thank you, and we look forward to hearing from you.

October 14, 2020

Professionalism, expertise and excellent service by Afton Morrison made the entire rental process comfortable and a pleasant experience. 5 STARS to her and Ghent Chevrolet. I highly recommend this dealership More

by toddeiker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Afton Morrison
April 03, 2020

My car needed an Oil Change After calling Scott Greer in the service dept. he made arrangements for someone to come to my home and take my car in for an oil change. Although I k More

by brbrbenner345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Ervin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't recall anyone else, Scott Halpain, Teresa Calderon
November 19, 2019

Poor customer service We purchased a 2019 Chev Equinox 3 weeks ago and have had nothing but issues with Ghent. The vehicle had a few minor hail dents and they were repaire More

by Wiggins
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark (salesman), and I believe it was Tim.
Nov 25, 2019 -

Ghent Chevrolet responded

Thank you for your feedback. We wish you had been happier with the experience and would love to talk to you at your first available opportunity. Please feel free to reach out and talk to us about what we could improve at 970-339-2438 X174 or tervin@ghentmotors.com. Tim Ervin, GM.

November 14, 2018

Worst service department I’ve ever dealt with Purchased 2 vehicles in a years time, the last vehicle I purchased I had approximately 6 moths and my transmission went out there service department t More

by Gonzo2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service representatives and service techs
Dec 03, 2018 -

Ghent Chevrolet responded

Thank you for the feedback about your recent experience in our store. In order to grow, we'd like to learn more about your situation. So, please give us a call on 970-339-2438 X174 You can also email us at tervin@ghentmotors.com and we will get back to you promptly. We value your feedback and thank you for it. Tim Ervin, GSM.

November 04, 2018

Great Service Experience Scott , Service Advisor went above and beyond my customer expectations for Service. Highly recommend this dealership for service and honest business. More

by Marilyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Greer
August 20, 2018

OMG!!!!! PLEASE for the love of GOD Do NOT let what happened to me happen to you! First off, went in to buy a truck and they put me in a nice truck little h More

by Evansm792000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not mentioning names yet!
Aug 22, 2018 -

Ghent Chevrolet responded

Mark First, I want you to know that I have not yet received a voicemail from you. I will leave my number at the end to make sure you have the right number to reach me. I have reached out to you multiple times at a phone number ending in 6438. This number states the mailbox is full and I am unable to leave you a message. I also received a voicemail from a gentleman named Richard who states he is your "rep". Unfortunately he did not leave a phone number to call him back. I have talked to our service manager to try to glean some details since I have been unable to reach you. According to him, you and he have had conversations. He advised that you are still under warranty but the warranty needs proof of oil changes. He was awaiting you to provide proof of oil changes, that you stated you did yourself. Once you are able to bring those in, we are able to move forward with fixing your vehicle. Please reach out to me at 970-339-2438 extension 174. Tim Ervin, GSM.

May 21, 2017

Great service Took my Cadillac CTS in because the splash guard had come loose. Didn't even have an appointment and it was a late Saturday afternoon. Ron and Chris More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron and Chris
April 29, 2017

Above and Beyond Had our Cadillac SRX in for its 75,000 miles service. Kellan Raffaeli went above and beyond to meet our every need. Great customer service. He has More

by SRX owner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kellan Raffaeli
April 21, 2017

Terrible Terrible Place So beside my initial buying process which was nothing short of a pressure filled shady deal in which the salesman told me a price and when we went to More

by Dylanm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
MAKENZIE KVASAGER "Soliciting department"