Giant Recreation World OB
Ormond Beach, FL
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212 Reviews of Giant Recreation World OB
Best service The service manager was on top of more than his own duties. Doug helped us explaining in detail with so much patience all that is involved with a 5th The service manager was on top of more than his own duties. Doug helped us explaining in detail with so much patience all that is involved with a 5th wheel. We could not have a better knowledgeable gentleman as Doug Rogers😀 More
Great Buying Experience Looking for the right RV for over 2 years, Eric remembered our names every time we walked in the door. It was a pleasure working with Eric and apprec Looking for the right RV for over 2 years, Eric remembered our names every time we walked in the door. It was a pleasure working with Eric and appreciated his patience, low key style and sense of humor. Doug was great and very thorough with the walk thru and Andy went the extra mile installing last minute extras. Doug & Debi G. More
Total professionals from sale to delivery and beyond Excellent walk thru and explanations about how to use my trailer. Easy to understand and very patient. Sales guys Eric and Tommy were extremely easy t Excellent walk thru and explanations about how to use my trailer. Easy to understand and very patient. Sales guys Eric and Tommy were extremely easy to deal with and no pressure to buy. Doug Rogers even delivered and set up my trailer to live in while my house is under construction from Hurricane Irma. I would highly recommend this company for trailers, RVs and customer service! Jonathan E. More
Great Experience The people I dealt with were very professional and accommodating. I am a first time RV owner and Doug Rodgers was very patient with showing me how eve The people I dealt with were very professional and accommodating. I am a first time RV owner and Doug Rodgers was very patient with showing me how everything works. More
Outstanding when I came in Jerry pick me up as a Salesman should my wife and I many products everything went real smooth warranty department smooth easy to under when I came in Jerry pick me up as a Salesman should my wife and I many products everything went real smooth warranty department smooth easy to understand Doug and delivery outstanding Donna was very helpful at the front counter More
Best RV Service Dept. we've ever found!!! My wife and I own 2 5th wheels: a 2016 43' Landmark and 2015 40" Cedar Creek. After we moved permanently to Daytona Beach in 2015 we were needing a f My wife and I own 2 5th wheels: a 2016 43' Landmark and 2015 40" Cedar Creek. After we moved permanently to Daytona Beach in 2015 we were needing a few repairs and warranty work on our 2 units and a neighbor that bought his new Cedar Creek 5th wheel at Giant RV highly referred us to Kevin in service at Giant RV. Since then we have used Giant RV for our RV repair numerous times. Each experience from our 1rst visit on reinforces our belief that Giant RV has the best Service Dept. you can find. We have lived and owned numerous RV's in 9 different states and never found a Dealership that comes close to the professionalism and excellent service and repair work that we receive each visit at Giant RV. From the warm front desk greeting to the sales, parts and service, everyone we have spoken to or dealt with leaves you with a feeling of being a valued customer. We would highly and only recommend Giant RV for any new purchase or service to all of our friend's, family and acquaintances without hesitation. Thank you sincerely for all of the Great Jobs guys - Keep up the great work!!!! More
Excellent customer service! Very friendly personnel. Dennis Miller, our salesman was very helpful and patient during our purchase. Doug Rogers, Delivery Coordinator, preformed the walk through with us e Dennis Miller, our salesman was very helpful and patient during our purchase. Doug Rogers, Delivery Coordinator, preformed the walk through with us explaining everything from nose to tail. Doug and Dennis said they were available for any questions we may have at a later time. Dave in F&I was very helpful and generous and really deserves a new shredder! We had a very pleasant purchase and delivery. More
Walk thru and set up with Doug Rogers Excellent service. Doug is very knowledgeable and thorough. Pleasure to work with. Answered all our questions and made sure we had everything we need Excellent service. Doug is very knowledgeable and thorough. Pleasure to work with. Answered all our questions and made sure we had everything we need. Great guy! More
Horrendous by service dept., but Outstanding by Doug Rogers Doug was fantastic and I give him 5 stars for courtesy, professionalism and caring. He appears to me to be the only one in service that knows what he Doug was fantastic and I give him 5 stars for courtesy, professionalism and caring. He appears to me to be the only one in service that knows what he is doing .... thank you DOUG for all of your help and professionalism!!! They dropped the ball big time. Here’s the timeline: Several weeks ago visited to get numerous interior things repaired but also fix the auto awning that was supposed to be new like the $91,000 RV BUT somehow awning got destroyed - an awning that was already not working so a new one had to be ordered; then after two trips advising me it was in store and ready to be installed - wrong - drove all the way there NO part! Two trips - two disasters ... what ever happened to “attention to detail???” First time I drove all the way from Pensacola!!! Totally disappointed for a vehicle I had saved for most of my life. In the end when Doug discovered what happened he did his best to get things “squared away.” Can’t temember all the other names in service - don’t want to. Plus, when I first purchased vehicle back in late June finance guy convinced me to finance it when I had cash to pay it off. Bad decision on my part. I guess all I guys get a cut of the 💰💰💰if it’s financed. Finance guy said I could, and I quote, “pay it off in Three months, “ if I I change my mind. Well he lied. 30 days later called bank they said NO without a penalty of almost $300 bucks, strike one!! What a boondoggle!!! So I got penalized for paying off a $91,000 loan in 30 days after being lied to. Thanks finance dude!!! Sleep well at night?? That was the worse lie I’ve ever got from a vehicle dealer!! If I could do it all over again I would go elsewhere - maybe A dealer in Alaska?? Last but not least again: THANK YOU DOUG!!! Keep up your professionalism and courtesy!! More
My rental consultant ( Brandon Syme) Brandon was extremely helpful. He went through the rental process with me, gave me a tour of the RV and even re-explained everything when my wife came Brandon was extremely helpful. He went through the rental process with me, gave me a tour of the RV and even re-explained everything when my wife came by. We had never rented an RV before and had always wanted to give it a try. My wife and two kids loved the experience and it was truly fun. Brandon made himself available during the trip in the event we had any hiccups and he was very attentive. We will rent again. Thank you Brandon!!! More