Gilchrist Chevrolet of Port Orchard - Service Center

I brought in my 2023 Chevy Traverse to have a recall service completed. I was told upon drop off that this service would take a total of 10 hours to complete. I asked if a rental car would be available, service completed. I was told upon drop off that this service would take a total of 10 hours to complete. I asked if a rental car would be available, I was told yes, but not until Wednesday. I decided not to take the rental car, because of the hassle of getting transportation and juggling my kids. I dropped the car off on a Tuesday, then called to check on status on Thursday to see if I could pick it up, was told to try calling again on Friday. I called on Friday, was told to call back on Tuesday, Monday was a holiday. Called on Tuesday, told not until Wednesday. Then called on Wednesday, was told it would be ready by that evening, but later got another call saying not until Thursday. I finally got to pick up my car on Thursday. I was extremely disappointed in the time my car was unavailable, but the service rep told me he was going to have to "Eat the cost of the rental car", because of how long it took, so I had to remind him that I never even took the rental car. More

James researched an found the part for my Tahoe without my request. He offered the part and explained that it would be costly. He then had the part shipped in and I scheduled the appointment to have it ins my request. He offered the part and explained that it would be costly. He then had the part shipped in and I scheduled the appointment to have it installed. The only drawback was that voice mails were very low, actually unintelligible, and the source telephone number was not Gilchrist Chevrolet. For the phone recordings on part received to getting the part installed was more than we had anticipated. More

I haven't had service there, but I bought a used car that wasn't even detailed, so that wasn't good. Also they7 charged me for a coat of finish protection that likely wasn't done because they car wasn't deta wasn't even detailed, so that wasn't good. Also they7 charged me for a coat of finish protection that likely wasn't done because they car wasn't detailed. They did have a duplicate key made for me though, so that got them to 3. More

Great service manager and service and parts team. I really respect the staff that sets appointments and takes my payment! I really respect the staff that sets appointments and takes my payment! More

Great service once again from Troy and his service department team. Mike Smith 5 star. department team. Mike Smith 5 star. More

Installer of bed cover lacked experience, installed improperly and had to redo and left me 4 hrs waiting when I was told up to 2 hrs. improperly and had to redo and left me 4 hrs waiting when I was told up to 2 hrs. More

It's somewhat annoying to walk into service and stand for several minutes while one employee sits behind the counter working at what appears to be a snail's pace. After finally being acknowledged the same em several minutes while one employee sits behind the counter working at what appears to be a snail's pace. After finally being acknowledged the same employee takes my keys but before going out to get my mileage, etc., he takes a quick stop to b.s. with another employee in the adjoining office. That guy (not the one who helped me) is complaining about a customer's vehicle and dropping f-bombs left and right, easily audible to the service office. Very unprofessional. I'm glad I did not have my kids with me. So my 8:00 appointment ended up taking about 30 minutes just to drop off the vehicle for an oil change. Not the best environment for your customers in my humble opinion. You asked. More

Ok, but the noise we brought it in to have fixed is worse now. Not sure what they did. now. Not sure what they did. More

Sue was the only one who acknowledged my presence after walking into the service department and waiting for at least three minutes while two men sat at their desks without greeting me in any way, shape or walking into the service department and waiting for at least three minutes while two men sat at their desks without greeting me in any way, shape or form. I found that very disrespectful. I took a star away from her service because she didn't even bother to tell me what concerns there were for my vehicle- she just gave me the paper to figure it out for myself. I'm in the market for a new car and this will probably not be the dealership I choose to buy a car from. Disappointed. More

The Team at Gilchrist Chevrolet was nothing but a wonderful experience. From sales, to financing through service. I purchased my 2022 E350 a week later I had some issues mechanically and they got rig wonderful experience. From sales, to financing through service. I purchased my 2022 E350 a week later I had some issues mechanically and they got right on it and made the repair, and got my business right back up and running. I will surely look to buy from them again. Jeff Lavigne Lavigneworks inc. Kitsap county More