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Gillman Subaru North

18010 Interstate 45 North, Houston, Texas 77090
Sales: (281) 784-1000
Service: (281) 209-4327
Parts: (281) 209-4328

Makes: Subaru|Service Center
 
Good
60% Recommend

Overall Rating 3.9

35 Lifetime Reviews

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Gillman Subaru North
35 Lifetime Reviews

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Gillman Subaru North Info
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35 Dealership Reviews
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Reason For Visit
Sales (New)

"Best Experience I've Had"

I purchased a 2014 Subaru BRZ just 5 days ago. There was no high pressure, no sales gimmicks, and very courteous staff. The financing was the most organized I've ever seen. Was in and out of the finance office in 15 minutes. The salesman went out of their way to find answers to my questions. I also experienced speed responses to my emails. It was the most pleasant experience in buying a car at Gillman's. No haggles, no stress, no disappointments, just the way a dealership should work. Thanks for a wonderful experience.

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Employees dealt with

Patrick Clausen/Trent
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Gillman Subaru North responded to this review

April 08, 2014

Thank you for purchasing your vehicle at Gillman Subaru North and thanks for the GREAT review! We hope you enjoy your new Subaru. Let us know if you have any questions.



Reason For Visit
Sales (New)

"when I arrived at the dealership I came with two friends,..."

when I arrived at the dealership I came with two friends, hadnt planned on buying a car that specific day, only wanted my friends to go with me on a test drive to see if they liked it or approved of the subaru forester, as much as I did! (was a very rainy gloomy saturday) I live almost 2 hours away from Gillman and I have a subaru dealer near me, JK Subaru about 10 miles away from my home. i went there to test drive a car but feel that they did not want to deal with me. I actually had to wait.... to GET waited on there...but, not at Gillman Subaru....Felicia Cooley came right up to me and my friends and was not pressuring or pushy at all! I actually wanted to speak to her and didnt mind...as opposed to other dealerships that i had been to and i have been to ALOT of them, for the past month since my car accident that totaled my paid for car! like i said, i didnt go there that sat. to buy a car but after i drove the subaru forester again my mind was made up, i wanted the car and sat right down and felicia went to her sales mgr and there wasnt any haggling and in not too much time we came to an agreement and i left that evening with my new subaru! they made it easy and painless haha...and were very nice people to deal with!

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Employees dealt with

Felicia Cooley
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Reason For Visit
Sales (Used)

"I bought a certified used Honda CRZ just last month! It..."

I bought a certified used Honda CRZ just last month! It was a lease vehicle and still had original warranty. My issue is that they promoted how they had a certain "point" check system for all their certified cars. Just this week a service light came on so I took my car in to have the synthetic oil changed at a nearby place. They promptly told me that there was not enough transmission fluid to even register on the dipstick. What? One month after it was all "checked" and its totally gone? We can only get the fluid at a Honda dealer as well.... go figure. I called Gillman to report this. How can this car have passed fluid inspection? It could have been a transmission nightmare! They said bring it in and they'll fix it. I live 200 miles away. My point is it should never have happened in the beginning. This is my third Honda and I have one more child to buy for before college. I will NOT be returning to Gillman.

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Employees dealt with

Tony
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Reason For Visit
Sales (New)

"I have been considering several sports cars. After a..."

I have been considering several sports cars. After a friend suggested I look into a Subaru I found the WRX, and the STI to be appealing. I wing to Gillman Subaru's website to look at inventory and was offered an incentive to come in for a test drive. After submitting my information I decided to call to see if I could test drive that night. I was given to a man named Duncan who frankly seemed bored with the conversation and uninterested in speaking to me. Further, I was told that the only way I could test drive either of these cars was if we had already done the paperwork to sell it. I found this irritating in the extreme, but thanks him for his time and hung up. Several minutes later I got a phone call from another gentleman responding to the incentive I had filled out. I explained that I would not start sales paperwork on a car that I had never so much as driven. In the end we ended up in an argument about whether or not he was raising his voice. In all, not only would I not recommend this dealership, after my first experience with the Subaru brand, I'm put off from dealing with the company entirely. Incidentally I had no trouble whatsoever test driving a 370Z which looks like the car I will purchase now.

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Employees dealt with

Duncan, as well as another gentleman that called me on the phone.
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Reason For Visit
Sales (New)

"Walked in got helped with but the person that was helping..."

Walked in got helped with but the person that was helping us relayed us to Brenda, she is so nice. Anyways she let us test drive the car we wanted. She was great, we wanted to buy the car she negotiated with us and found the car in the color we wanted and it had 5 miles on it woo! How awesome right?! Compared to the other dealership that we went to we felt so at ease over here. They had clutter everywhere because they are remodeling, but eh didn't even matter. We bought the car and Brenda and the finance person stayed with us until the deal was done, which was about 11:30, we were the last ones to leave. The dealership was a wonderful experience, hands down.

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Employees dealt with

Brenda
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1


Reason For Visit
Service

"Gillman north is out of my way but for the quality..."

Gillman north is out of my way but for the quality service and knowledge I'm more than glad to drive out of my way Logan in parts is knowledgeable and eager to help and if he does not have the answers needed he will go out of his way to find them for you you will not leave on satisfied

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Employees dealt with

Logan johns
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2


Reason For Visit
Service

"Been to this dealership numerous times for service and..."

Been to this dealership numerous times for service and test driving vehicles before I bought my STi. The best thing about this dealership would be the parts department where I met this amazing and knowledgeable young man name Logan. He is not only knowledgeable about the parts he sells but also recommends things as far as parts for the STi. The other best thing would be the unbeatable prices on the parts. I would surely be coming back for more parts. Two thumbs up!

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Employees dealt with

Logan John
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2


Reason For Visit
Service

"Well took my car to do some work on my car,get and get..."

Well took my car to do some work on my car,get and get greeted with a smile.lady in service answer all the questions i had and did a great job on the car.While i was there i needed a couple of parts so i went to the parts department and a young man named logan helped me out and got me all the parts for an affordable price,great customer service. I would take my car back to this dealership anytime.

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Employees dealt with

logan(parts), lady in service department.
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2


Reason For Visit
Sales (New)

"went above and beyond to help us make a deal we felt was..."

went above and beyond to help us make a deal we felt was great and we left satisfied that we got the outback we love and this is our 5th car we bought from gillman north.....also had a great time with everyone in the new car sales area and finance.....thanks for the coke and pastrami sandwich.......Brenda is great and so is Patrick...Thanks also to the sales manager for making us a great deal.....we will continue to refer our friends!!!!! john and haike

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Employees dealt with

brenda and patrick
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Reason For Visit
Sales (Used)

"By FAR the WORST dealership I have ever dealt with. The..."

By FAR the WORST dealership I have ever dealt with. The salesman are disrespectful and do not know the policies of Gillman. There’s no communication there. I help my girlfriend buy a car there because i bought my 4th sti from them back 08. The first few minutes there the salesman shows us the car and I see there is dirt in the airbox and the engine bay was nasty. I said this makes me nervous that you didn’t clean the car up very good. He said you don’t like it, then dont buy it and closes the hood. I should have walk away then. I told them we will call the bank and pick the car up tomorrow. We called in the morning said everything is good and we will be up after work. We show up and the car is GONE! The salesman is out in a test drive with the car. So disrespectful. Lies,lies,lies. The dealership is run buy a bunch of in experience people. I need to get an oil change on the used 08 Lexus is 250 i bought from them. They said we have the lifetime warranty for the engine as long as all the maintenance is done there. "Gillman promise". i called for an appointment and they now tell me there not sure if i have it. to wait and call and talk to the manager who sold me the car. This is just the icing on the cake for the numerous problem we had buying this car. I would never go there again and will tell everyone to please don’t waste your time with this dealership!

Customer Service
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Employees dealt with

hassan,luis,finance lady who
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