Made an appointment to have my brake pads replaced. Waited for 3 hours before being told by the service rep that they had just put the last set of brake pads on a different vehicle. You’ll have to come back another day, he said. The rep tried to tell me that they had only anticipated a brake inspection. Even if that was true, why would you not ensure that the part is available in case a replacement is required? Excuses stink and are easy to sniff out when they come from a salesperson. This is the second time I’ve had an issue with Gillman North regarding a part.
In September 2014, they installed a passenger’s seat switch on the driver’s seat and gave the vehicle back to me. I’m guessing the guy did not check the motor operation once he finished the job, or, even worse, he checked it, realized he’d screwed up, and had the vehicle returned to me anyway. It took me two seconds to realize the seat had horizontal movement, but no vertical movement.
First time, shame on you; second time, shame on me. Too bad there aren’t any good Subaru dealerships in Houston.