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Gillman Subaru North

Houston, TX

4.4
210 Reviews

18010 Interstate 45 North

Houston, TX

77090

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210 Reviews of Gillman Subaru North

September 29, 2022

The service advisor is efficient. Location is ok but waiting area needs atleast somethin to munch while waiting. Other than beverages. More

by Cguils
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 03, 2022 -

Gillman Subaru North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2022

Overall a great experience. From delivery to follow up, I have been impressed with the attention to customer service. My Outback was ready before the delivery date. Patrick comm More

by Rnorton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Clausen, Steve Daunoy, Reputation Managment
Sep 03, 2022 -

Gillman Subaru North responded

Hello, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Team Gillman Subaru North!

August 12, 2022

Poor customer service from management. Getting the paperwork done was a nightmare. messed up window film not fixed. Salesman LIED about extended warranty and the management said they woul More

by davidccrowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reputation Managment
Aug 15, 2022 -

Gillman Subaru North responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (281) 784-1000 and we will work with you personally in rectifying the issues you experienced.

Aug 15, 2022 -

davidccrowell responded

I have left many messages and never a return call. When you have a moment and actually mean what you say above call nancy, as i have left my number many times.

July 25, 2022

Gillman Subaru and Patrick Clausen have been our trusted go to dealership and salesman since 2005. I have had a Lexus as a secondary car, but the service and trust from Gillman Subaru has now made us a 3 S More

by landjhart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reputation Managment
Jul 27, 2022 -

Gillman Subaru North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Team Gillman Subaru North. We hope you continue to choose us for all your automotive needs! Take care!

July 19, 2022

Excellent facilities, awesome customer service, properly waiting time, easy access, professional staff, kindly attention, acknowledge More

by franaug73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reputation Managment
Jul 21, 2022 -

Gillman Subaru North responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 04, 2022

We have had our vehicle into Gillman a few times and have always received prompt , courtesy service . Ray has been patient in explaining anything our vehicle needs . More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray (Service Dept ), Reputation Managment
Jul 05, 2022 -

Gillman Subaru North responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

June 22, 2022

I ordered a subaru part from them and it has been a NIGHTMARE. They sent me the wrong part even though I provided them the vin number of my car and they are refusing to refund me for the part even thou More

by Customer247
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan Johns, Reputation Managment
Jun 24, 2022 -

Gillman Subaru North responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out at (281) 784-1000 and we will do our best to make this better. We hope to hear from you soon.

June 22, 2022

In a historically tight auto market, Gillman went the “extra mile” to work with me on getting a fair deal on my car purchase. More

by WL22Outback
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reputation Managment
Jun 23, 2022 -

Gillman Subaru North responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 07, 2022

I replied to earlier email requests for feedback and one telephone call for feedback. apparently, the dealership did not like what i had to say as I have had not one response except this request for feedba More

by jslahnstein
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reputation Managment
Jun 08, 2022 -

Gillman Subaru North responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (281) 784-1000 and we will do our best to make this better.

Jun 18, 2022 -

jslahnstein responded

given no signature, i can only assume it is an automated response. you have my concerns in an email i sent Jeff some weeks ago. sadly, i have had no response.

June 06, 2022

Great service and employees. Work was done on time and covered under warranty. Always have been pleased with service and will return. More

by charleswlively
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Nikitenko, Reputation Managment
Jun 08, 2022 -

Gillman Subaru North responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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