Glenn Chrysler Dodge Jeep Ram

Sent all requested info to make closing faster. I get there and nothing was ready. I finally get to closing and the interest rate was wrong and had to jump through those hoops to get it corrected. I get there and nothing was ready. I finally get to closing and the interest rate was wrong and had to jump through those hoops to get it corrected. More

I bought the jeep and they added an extended warranty I didn't want. $2600.00 I told the finance manager several times I didn't want an extended warranty, I have a witness to fact. It was added on and I di didn't want. $2600.00 I told the finance manager several times I didn't want an extended warranty, I have a witness to fact. It was added on and I didn't know it until I logged into the loan institution and saw an extra $3165,90 on my loan. I called and my $500.00 deposit was not taken off and I was charged with the warranty I didn't want. Ryan Downs the salesperson was excellent, He was very helpful and was willing to work with me. More

They were very polite and helpful, although I believe that my interest rate is extremely high, I really like the vehicle. But it is making a strange sound and I smell Antifreeze. ( Please allow me to hav that my interest rate is extremely high, I really like the vehicle. But it is making a strange sound and I smell Antifreeze. ( Please allow me to have it re- checked, I was told that it should run for at least another 100.000 miles More

They are amazing to work with literally outstanding very professional they go above and beyond professional they go above and beyond More

From sales, service, and finance, this dealership has been an absolute nightmare. We bought a vehicle, easy process, but a month and a half later, the transmission went out. Thank goodness we had an exte been an absolute nightmare. We bought a vehicle, easy process, but a month and a half later, the transmission went out. Thank goodness we had an extended warranty, but getting it was like jumping through hoops. The initial salesman seemed as though he couldn't care less when we notified him that the vehicle was inoperable. We were then unable to get a hold of anyone to get a copy of our warranty contract-it was never mailed. We finally were able to get it emailed with Brennan's help on Friday evening. The warranty company was closed on the weekends of course, and it was expressed to Glenn's this was our sole vehicle w/ children we needed to get to school, so timeliness was of our utmost concern but disregarded. When we got a hold of the service department, they initially wanted us to pay for the tow to Eminence, a 2-hour drive, though we had a warranty. We didn't choose to use their service shop because the service manager, Monty, couldn't even give us a call back or come to the phone when he was aware I was on hold. We were advised the tow would be done "in the morning" on Friday, and I was unable to get a response as to why the inoperable vehicle was still in our driveway at 4pm that evening. Bobby in the service department seemed to be the ONLY person we encountered that was genuinely concerned. So, after a month and a half of owning the vehicle, our transmission went out-diagnosed by the service repair shop with reputable reviews. I emailed the GM of Glenn's requesting a call and left a voicemail stating I would like to speak to him prior to submitting this review, but in true Glenn Auto fashion, I've had no such luck. DO NOT BUY from this dealership, EVEN with a warranty that you'll have to beg to get access to. I'm just grateful my 3-month-old and 2 other school-age children weren't with me when I had to stop on the side of the expressway multiple times when the RPM was off the chart but not accelerating. Pic attached of just 1 of the in-dash warnings. More

Thamos Rose was excellent to work with. He was very knowledgeable and patient in answering all my questions. He was very knowledgeable and patient in answering all my questions. More

Friendly helpful dealership. All paperwork was ready upon arrival as Jaden promised. She did a walk through with the truck and knew her product. All paperwork was ready upon arrival as Jaden promised. She did a walk through with the truck and knew her product. More

Very kind to me. Upfront about pricing and the vehicle history. Very patient with me and understanding Upfront about pricing and the vehicle history. Very patient with me and understanding More

Professional but not pushy. Answered all questions and got help for the questions he did not know Answered all questions and got help for the questions he did not know More

Great customer service Great customer service from my Sales guy Jayden , thru financing and trading in my old car which I had bought there as well Sales guy Jayden , thru financing and trading in my old car which I had bought there as well More