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Glenn Polk Ford

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
106 Reviews
For over 30 years, Glenn Polk Ford in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new Ford models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, RAM, and Fiat nearby. Call Glenn Polk Ford in Gainesville, TX, today with any questions or for directions, and let us help you find the perfect vehicle.
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4320 N I-35

Gainesville, TX

76240

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Showing 106 reviews

March 29, 2026

Very good. Quick. Always a good job done. Will be back next time I need service More

by glhamlett1968gto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2026

The staff is friendly and knowledgeable. They are interested in meeting your needs in a timely manner More

by Puddin tame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2026 -

Glenn Polk Ford responded

That is great to hear. I am glad Lori, Brooke, Justin, and the team made your visit friendly, knowledgeable, and focused on taking care of your needs in a timely way. That kind of teamwork is what makes the experience smooth and dependable. We truly appreciate you choosing us and trusting our team. Looking forward to seeing you again.

March 27, 2026

Service done quickly while I waited. Parts for a small repair came in when promised, and promptly fixed. I liked that I could go when convenient, without scheduling an appointment. More

by Plesch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2026 -

Glenn Polk Ford responded

That is great to hear. I am glad your service was handled quickly while you waited and that the parts arrived as promised and were taken care of right away. Having the flexibility to stop in when it is convenient without needing an appointment can make a big difference, and I am glad that worked well for you. We truly appreciate you trusting us with your vehicle. Looking forward to the next visit.

March 25, 2026

Add service done on my car. There was no hassle no problems. Everything went very well. Will use this dealership again. More

by Dgossett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2026 -

Glenn Polk Ford responded

That is what we like to hear. I am glad your service visit was smooth, hassle-free, and that everything went well from start to finish. Our team works hard to make caring for your vehicle simple and dependable. We truly appreciate you trusting us and look forward to taking care of you again. See you next time.

March 25, 2026

Sales, finance and all were like working with your old friends. Great folks. They never pushed or made you feel any pressure More

by Fastony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Longoria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2026 -

Glenn Polk Ford responded

That is great to hear. I am glad our sales and finance teams made the experience feel comfortable and familiar, like working with old friends. Creating a relaxed, no-pressure environment where customers can make decisions with confidence is something we care deeply about. We truly appreciate you choosing to do business with us.

March 24, 2026

Always good service, very accommodating and attention to detail. Highly recommend Glen Polk Ford Service Department. More

by FordGuy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2026 -

Glenn Polk Ford responded

That means a lot to hear. I am glad our Ford service team continues to deliver accommodating, detail-focused care that keeps you coming back. Consistency like that is what we work hard to earn every day. We truly appreciate the recommendation and your continued trust in our team. See you next time.

March 16, 2026

Every one was very nice and friendly the transaction was quick and professional. Frank was ready when I got there. He had checked out the truck to be sure everything was OK. Super good representative for de More

by sam1816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Glenn Polk Ford responded

Thank you, Sam. I am really glad to hear your visit was smooth, friendly, and professional from start to finish. Frank does a great job preparing ahead of time and making sure everything is right for our customers, and I know he will appreciate the recognition. We are proud of our team and the way they focus on listening first and respecting our customers’ time, which is a big part of the heart behind the Polk Promise. It means a lot that you trusted us with your purchase and had a great experience. Enjoy the truck.

March 13, 2026

Frank was awesome! He stayed after hours to make sure we had a great deal. More

by jd
Recommend Dealer
Yes
Employees Worked With
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2026 -

Glenn Polk Ford responded

Thank you, JD. I am glad Frank went the extra mile and stayed after hours to make sure you were taken care of and felt good about the deal. That kind of commitment says a lot about his character and the way our team serves customers. We appreciate the opportunity to earn your business and enjoy the new ride.

March 13, 2026

Extremely nice and helpful. Katz gave me an out the door price and I drove 2.5 hrs from my home and passed many dealers that just wanted to play the sales game. I would recomme More

by tntreg2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katz Higa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2026 -

Glenn Polk Ford responded

Thank you for making that long drive and for trusting us. I am glad Katz delivered exactly what he promised with a clear out-the-door price and a straightforward, no-nonsense experience. That kind of transparency is a big part of the Polk Promise, and I appreciate you recognizing it. We are grateful for the recommendation and hope you enjoy the new vehicle for many miles.

March 05, 2026

I was able to get my vehicle in for service very quickly. There was minimum wait time as well. More

by dorispoling.tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2026 -

Glenn Polk Ford responded

I appreciate you sharing this. Getting customers in quickly and respecting their time is something our service team works hard to do every day, so I am glad the visit was smooth with minimal wait. Thank you for trusting us with your vehicle and we are always here when you need us.

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