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Glenn Polk Ford

Gainesville, TX

Overview
Employees
Reviews
Vehicles
4.9
19 Reviews
For over 30 years, Glenn Polk Ford in Gainesville, TX, has exemplified family-owned excellence by delivering outstanding sales, service, and support. As part of the Glenn Polk Auto Group, we prioritize customer satisfaction and community trust. Discover new Ford models and certified pre-owned vehicles in our Gainesville showroom. Our Service Center handles all maintenance, and our Finance Center offers flexible payment plans. Through Glenn Polk Auto Group, you can also shop Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, RAM, and Fiat nearby. Call Glenn Polk Ford in Gainesville, TX, today with any questions or for directions, and let us help you find the perfect vehicle.
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4320 N I-35

Gainesville, TX

76240

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Showing 19 reviews

November 23, 2025

They are friendly, efficient. I have always liked dealing with Glen Polk Ford in Gainesville More

by Chris cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2025

Frank has been great since the first conversation. Prompt communication, courteous, and right attitude. We will definitely go there for our next Ford purchase. More

by cvnvnc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear Frank took such good care of you with clear communication and the right attitude. He does an outstanding job, and I appreciate you recognizing that. Grateful for your trust, and we’ll be ready to help when you’re ready for that next Ford.

November 22, 2025

Very efficient as I pulled up to the service center Serviced my truck in a very timely manner (excellent time) More

by Suededek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team got you taken care of so quickly and made the whole visit easy. We appreciate you trusting us with your truck and look forward to helping you again.

November 22, 2025

Very helpful. Kept in communication and updated me frequently. Made sure items under warranty were credited More

by Holle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team took such good care of you and kept you updated throughout the process. Making sure everything under warranty is handled properly is a big deal, and I appreciate you recognizing their effort. We’ll be here whenever you need us again.

November 21, 2025

They were courteous. They kept me updated on the progress and fixed the problem within an acceptable time frame. More

by djarcher2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear our team was courteous, kept you updated, and got everything handled in a timely way. We appreciate you trusting us with your vehicle and hope to see you again when you need us.

November 15, 2025

Quick and thorough service. Very professional and pleasant attitude. Clean environment and customer waiting area. More

by Jccunningham2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. It means a lot to hear that you had quick, thorough service and felt taken care of in a clean, comfortable space. Our team works hard to create that kind of experience, and I am glad it showed during your visit. Come see us anytime.

October 07, 2025

Helpful, courteous, friendly people taking care of my problems. They called me about the status on my truck, which I thought was helpful. Delivered my truck when the work was finished. More

by Dafish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2025 -

Glenn Polk Ford responded

Thank you for sharing this! I’m glad Brooke and the team kept you updated along the way and made sure everything was handled smoothly. Friendly, helpful communication makes all the difference, and it’s great to hear your truck was delivered right on time. We appreciate you choosing us!

October 02, 2025

This is our 3rd car to buy from Harry at Glen Polk. We were in and out within an hour. Very pleased! Mike in financing was so helpful! More

by Keisha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Bauwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2025 -

Glenn Polk Ford responded

Thank you, Keisha! Buying your third car from Harry says so much, and we’re thrilled he once again made the process smooth and quick for you. Mike in finance will be glad to know his help made a difference too. We’re grateful for your continued trust and glad to have you as part of the GP family!

September 27, 2025

They have very friendly staff and quick service anytime I go in for a service appointment. More

by Mhellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2025 -

Glenn Polk Ford responded

Thank you for sharing this. Lori and Brooke do a fantastic job making service visits both friendly and quick. We’re glad you’ve had that experience every time you come in, and we’ll be here to keep it that way for you.

September 27, 2025

Everyone is always friendly and so very helpful. Excellent customer service overall. I always recommend to my friends. More

by jkmonty815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crisp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2025 -

Glenn Polk Ford responded

Thank you for sharing this! Lori, Justin, and Brooke will be so glad to know their friendliness and helpfulness stood out to you. Excellent customer service is exactly what we strive for, and the fact that you recommend us to your friends means the world. We’re grateful to have your trust and loyalty!

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