My experience at Global Hyundai was the easiest, most positive car buying experience I have had. I was greeted (not " attacked " ). I was listened to and was presented with accurate information as well as options to consider. All my questions were answered and at no time did I feel any pressure to make a particular decision. The test drive was thorough and enabled me to ask more questions, all of which were answered . Upon return to the dealership I indicated that I was not quite ready to make a purchase but would return in " a few weeks " . In most instances this is where the sales pressure usually increases along with annoyance for not buying on the spot. This did not happen at Global, I was treated with courtesy and assurance that they would be happy to assist me at any point that I returned. They even offered to connect me with another dealer if they were unable to meet my needs. I was so impressed with my experience that I returned to Global several days later, made a great hassle free deal and had my desired vehicle in 3 days! I cannot say enough about all of the people I dealt with at Global! Everyone was polite, courteous, knowledgable and cooperative. I will buy my next vehicle from Global and will refer anyone I know of to consider buying from there. In addition, I will tell anyone who will listen that they should really go to Global.

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I posted this on Global's FB page but they took it down and blocked me. I bought a 2012 Hyundai Elantra Limited and couldn't be more disappointed. I've had a Chevy, Pontiac, Lexus and Mazda in the past and I've never dealt with such a displeasing, unsatisfactory and unappreciative manufacturer as Hyundai. I have family that works for Toyota, Honda and Lexus, but mistakenly decided to go with Hyundai for the advertised value, warranty and gas mileage. I've learned too late that these features are no where near the truth. Hyundai even sent owners a letter confessing that they misjudged the 40 miles per gallon they boasted and offered gas cards, I'm assuming to avoid a class action law suit. My car is averaging only 24 miles per gallon! I'd say they misjudged it. 
As for the the dealership that I purchased it from and who is attempting to service/repair my car, Global Auto Mall in North Plainfield, NJ, there is nothing positive I can say about them and their futile efforts. Over 50 days out of service since I've had the car and still no resolution. My engine light has come on several times due to it misfiring, making it shake and almost stall. Global's former GM even sat in my car one evening (service was closed) and witnessed it misfiring and ensured me the issue would be resolved. That was months ago. Since day one there has been a noxious antifreeze smell that they acknowledged at first, but now mysteriously can't duplicate, even though I smell it a few times a week. At times in the winter, I can't use the heat without getting a headache from the smell. The car has a valve tap, shakes at idle, hesitates when stepping on the gas and the ABS light came on while driving down a highway at 65 mph in normal conditions. I've expressed that I feel unsafe driving the car. Several visits later and Global Auto Mall still can't diagnose or fix the problem. Hyundai had the dealership's lead technician replace the cabin air filter, spark plugs, pcv valve (because they said oil was pooling in the intake manifold), head gasket, valve lifters and ABS sensor. I've been told on more than one occasion that Hyundai's Field Tech was coming to the dealership to assist with the car's problems. Only once has he showed up and interpreted the odor in the cabin as a sweet hairspray smell in the headliner (funny since I have 100% never used hairspray in my car). The other times he was scheduled to show up, he didn't. I was told they can be just as successful diagnosing the car verbally with the tech over the phone. The field tech only comes out when they hit a "dead end"....over 50 days out of service, the check engine light still comes on and the antifreeze smell still exists....sounds like a dead end to me!
I've never dealt with a company that values their customers as little as Hyundai does. Not once have I been offered anything as a courtesy for the troubles and the days without my car, all the while still making my monthly payments. I even opened two claims with Hyundai Corporate, which were closed prematurely. The whole process with them was a joke. As for trading in the car and getting into a new one, it wasn't until just recently that Global's management suggested it. I discussed it with their old GM last year (my idea), but he said I was upside down on my loan compared to the car's value, so it wasn't an option without taking a big hit, which I certainly wasn't willing to do. Over a week ago the GM said he'd have his guys work up the numbers to see if it was possible. I'm still waiting to hear back from him several days and two voicemails later. The service director said there was an Elantra coming back as a loaner and suggested maybe I'd want to buy that. I felt insulted that he offered me a used car. I've been patient enough over the past year giving them the opportunity to fix the car or come up with an alternate resolution. I'm at my breaking point as of now and needed to take a different route to voice my concerns. 
I'm willing to share my story with anyone that will listen. I've even gotten suggestions to contact the local newspaper and news channel.

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Our sales person, Danny Addonizio was very helpful in finding all our vehicle needs. He offered much needed input as to our decision without being aggressive. He gave us time to make our final decision. He is very friendly and took time to follow up on our satisfaction with the vehicle. He offered his help if needed to explore additional vehicle questions and technical support. I will definitely recommend him to another purchaser.

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Spent over 2 hours at this dealership and test drove only one car. We had an appointment but the car we wanted was not ready. I made this appointment earlier in the week, and gave Rich ample notice to have a car ready.

The sales person Michael while courteous and patient, was not very knowledgeable in terms of the selection of available vehicles on the lot. To be honest, it's not his fault. They have their vehicles listed in a paper binder (not on a computer???) Michael tried to keep me engaged but I began losing my patience when the sales manager dragged his feet.

The sales manager Howard, was discourteous, impatient, and dismissive. At no point did he take my business seriously. 2 hours at the dealership, and 5 minutes before I left I got 1 number for the car we were looking at.

2 hours should be buying the car including negotiation. Not waiting for the sales manager to look up stock and numbers.

And what's worse, the prices they offer are awful. They have brand new 2012 vehicles (NEW) while 2014s are being delivered. They wouldn't move on the 2012 at all. A new car, 2 years old, and they won't bring down the price.

They not only lost a sale, they lost a customer.

Stay away. Worst experience I've had a dealership.

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As a single woman, my experience working with Max and Mike has been delightful. Prior to visiting Global Auto Mall, I had visited other dealerships. Unlike those others, Global Auto Mall, specifically Max and Mike, showed genuine interest, unbiased conduct and professionalism. Their treatment of me from beginning to end was a positive experience. I would certainly recommend others to visit Global Auto Mall for a smooth, pleasant auto buying experience.

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Over the years I have purchased quite a few vehicles, and must admit it was always a task I wish I did not have to take on. My recent purchase at Global Auto Mall in North Plainfield, NJ has been exceptional. I found this dealership through the Costo Auto Purchase Program, and after visiting a few other dealerships that participate in this program I was surprised to finally had the pleasure to be treated as a valued potential customer. Max (Maximo Pena) was the sales associate guiding me through the various options I was considering, and was most helpful to guide me through the decision process as to which vehicle would satisfy what I needed in my new car as well as my wants. My biggest concern once I knew which car I wanted, was that I had two vehicles to trade in. Was not a problem, not at all. I left with a new car I am very happy with. When it came to the numbers, I appreciated the respectful offer and no non-sense 'negotiating'. Max is very professional, knowledgeable and oh so helpful. If you are in the market to purchase a vehicle, new or used, make sure you talk to Max! I will be buying my next car from Max again, no question. PS: that whole sing and dance act at any other dealership I endured in the past regarding price did not take place here. Max knew how much he could do for me, so the transaction took very little time once I decided on the individual vehicle I wanted.

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I went to this dealership looking for a specific car. Originally I thought it was new, then found out before I got there that it was a demo. I met Alan Davis who I exchanged e-mails with (he handles internet sales) and he passed me off to the salesman (I think his name was Chris, I'm bad with names but he had a tatoo that is pretty noticeable so you can identify him like that). The salesman found the car for me and it must not have been tested in a while (2012 leftover) because the battery was dead.

The salesman did a great job by answering my questions and not treating me like an idiot (I was at another dealership where a salesman actually told me I couldn't leave at one point). Anyway, we took a test drive and I didn't notice anything wrong with the car though the 5,434 miles on it made me understandably nervous. Despite my worry, I decided to talk numbers and considered myself ready to buy on the spot if I liked the deal, but I had to really like it if I was going to buy this demo.

I sat down and the salesman printed the invoice but I had one directly from GM Family First that included all the current discounts so he took that over to the manager to determine what the discount for the miles would be. The manager and I did not see eye to eye on the discount that should be paid on a demo. After extensive online research I determined a good (and fair deal in my eyes) would be $1 off per mile while the manger was only willing to do 10 cents off per mile. We were so far apart there was no real point to negotiating. He offered me other options but since the dealership was far from my home I said it didn't make sense when I could go somewhere closer to me.

Final Analysis: Zero pressure from the salesperson and manager. Everything was done out in the open, not in some backroom. No one made me sit around and wait, no lies or incorrect answers from anyone I met with. Like I said, we just had a fundamental difference on how we value demo cars. They see them as new cars and I see them as rental cars. I should have asked which car on the lot they were willing to rent to me for 10 cents per mile but I didn't think of it. The manager even apologized for "wasting my time" but I honestly didn't see it like that though I appreciated the sentiment. I figure if this helps someone find a good dealer than the time will have been worth it.

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Everyone from sales to service were very helpful. Never felt like I was being pressured into purchasing something I did not want. I would highly recommend that anyone looking to purchase a vehicle visiit Global Auto Mall and experience it for themselves. I took my car in to the service department for the first oil change and was treated by very perfessional people. I will continue to have my service done there because of the way I was taken care of.

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Prior to purchase i shopped other dealers. Upon contacting Global, I was treated with respect, courtesy and more importantly, got the price I discussed during my visit and subsequent follow-up phone calls. Salesperson {Jeff] was professional and knowledgeable about the product as well as friendly and I never felt pressured. The price and product have thus far lived up to expectations. I look forward to future dealings

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This is the first car I purchased on my own. Doug and Peter were absolutely fantastic in sales.They made me feel very comfortable and at no time was any pressure exerted. Kenneth in sales was wonderful, he explained everything perfectly and helped me understand everything. I would highly recommend Global Auto Mall :)

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