My Review Of Global Auto Mall:
I posted this on Global's FB page but they took it down and blocked me. I bought a 2012 Hyundai Elantra Limited and couldn't be more disappointed. I've had a Chevy, Pontiac, Lexus and Mazda in the past and I've never dealt with such a displeasing, unsatisfactory and unappreciative manufacturer as Hyundai. I have family that works for Toyota, Honda and Lexus, but mistakenly decided to go with Hyundai for the advertised value, warranty and gas mileage. I've learned too late that these features are no where near the truth. Hyundai even sent owners a letter confessing that they misjudged the 40 miles per gallon they boasted and offered gas cards, I'm assuming to avoid a class action law suit. My car is averaging only 24 miles per gallon! I'd say they misjudged it.
As for the the dealership that I purchased it from and who is attempting to service/repair my car, Global Auto Mall in North Plainfield, NJ, there is nothing positive I can say about them and their futile efforts. Over 50 days out of service since I've had the car and still no resolution. My engine light has come on several times due to it misfiring, making it shake and almost stall. Global's former GM even sat in my car one evening (service was closed) and witnessed it misfiring and ensured me the issue would be resolved. That was months ago. Since day one there has been a noxious antifreeze smell that they acknowledged at first, but now mysteriously can't duplicate, even though I smell it a few times a week. At times in the winter, I can't use the heat without getting a headache from the smell. The car has a valve tap, shakes at idle, hesitates when stepping on the gas and the ABS light came on while driving down a highway at 65 mph in normal conditions. I've expressed that I feel unsafe driving the car. Several visits later and Global Auto Mall still can't diagnose or fix the problem. Hyundai had the dealership's lead technician replace the cabin air filter, spark plugs, pcv valve (because they said oil was pooling in the intake manifold), head gasket, valve lifters and ABS sensor. I've been told on more than one occasion that Hyundai's Field Tech was coming to the dealership to assist with the car's problems. Only once has he showed up and interpreted the odor in the cabin as a sweet hairspray smell in the headliner (funny since I have 100% never used hairspray in my car). The other times he was scheduled to show up, he didn't. I was told they can be just as successful diagnosing the car verbally with the tech over the phone. The field tech only comes out when they hit a "dead end"....over 50 days out of service, the check engine light still comes on and the antifreeze smell still exists....sounds like a dead end to me!
I've never dealt with a company that values their customers as little as Hyundai does. Not once have I been offered anything as a courtesy for the troubles and the days without my car, all the while still making my monthly payments. I even opened two claims with Hyundai Corporate, which were closed prematurely. The whole process with them was a joke. As for trading in the car and getting into a new one, it wasn't until just recently that Global's management suggested it. I discussed it with their old GM last year (my idea), but he said I was upside down on my loan compared to the car's value, so it wasn't an option without taking a big hit, which I certainly wasn't willing to do. Over a week ago the GM said he'd have his guys work up the numbers to see if it was possible. I'm still waiting to hear back from him several days and two voicemails later. The service director said there was an Elantra coming back as a loaner and suggested maybe I'd want to buy that. I felt insulted that he offered me a used car. I've been patient enough over the past year giving them the opportunity to fix the car or come up with an alternate resolution. I'm at my breaking point as of now and needed to take a different route to voice my concerns.
I'm willing to share my story with anyone that will listen. I've even gotten suggestions to contact the local newspaper and news channel.
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