Gold Coast Cadillac Saab

Gold Coast Cadillac Saab
2123 Highway 35
Oakhurst, New Jersey 07755
(732) 695-1400

Manufacturer: Cadillac

Most Reviewed Employees
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
39 Reviews
Gold Coast Cadillac Saab

Overall Score: 4.5 Star Rating4.4



About Gold Coast Cadillac Saab
Certified: Gold Coast Cadillac Saab
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Gold Coast Cadillac Saab has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



judyk727
4/28/2012 4:52:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Foster

My Review of Gold Coast Cadillac Saab:
Just purchased our first Cadillac from Gold Coast Cadillac, and we are very pleased. Bob Foster is an extremely knowledgeable and accomodating professional, who made the entire car-buying process quite enjoyable. Bob genuinely tried to make us happy, gave us some great advice and offered an excellent deal. We will definitely recommend GCC to all of our friends and family!

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matthewstm
4/26/2012 3:42:22 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Stigliano

My Review of Gold Coast Cadillac Saab:
I received poor service from Gold Coast Cadillac when purchasing a used 2007 Chevy Tahoe. The service was poor in several areas:

1) I traveled from MD to NJ to test drive the vehicle. I traveled to NJ on a Thursday night and pre-coordinated with the dealership to test drive the vehicle at 0900 on Friday morning. Upon my arrival to the dealership, the vehicle was not ready. I had to wait an hour for the vehicle to finish being cleaned.

2) The cleanliness of the vehicle was not what you'd expect from professional organization. Because the price was right, I did purchase the vehicle. However, I spent the next day thoroughly cleaning the vehicle. Most notable, was black dog hairs within the vehicle.

3) Upon departing the NJ dealership, my primary concern was passing the MD inspection. The saleman assured me that the vehicle had been through a thorough inspection process and would easily pass the MD inspection. It did not. The rotors on the vehicle were discovered to be unsat.

4) Although the dealer agreed to replace the rotors, coordinating the replacement of the rotors was a time consuming/difficult experience.

5) As the rotor issue was being resolved, my 20 day temporary tag was about to expire. However, the salesman assured me that a new temporary tag was being sent to my home.

6) My tempory tag expired and I left several voice mails with my salesman about getting this issue resolved.

7) After waiting a week for my new temporary tag I decided to call the dealer and speak to someone other than my salesman. I was informed that the dealership was waiting on paperwork from me.......which was never communicated to me by my salesman. Additionally, I was informed that it is illegal to issue another temporary tag. That implies that my salesman had been lying to me the whole time.

In summary......customer service from this dealership was extremely poor. Out of town buyers beware. In my opinion, once the sale was made, there was no emphasis on seeing the deal through to completion.

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Response from: Gold Coast Cadillac Saab
Added: 4/30/2012 10:01:50 AM
This is the GM of Gold Coast Cadillac. While it is unfortunate the after sale process has not been smooth these things can happen when dealing with an out of state transaction. MD will not process your motor vehicle without the original inspection report. According to our records the rotors passed NJ inspection specs. While your state did not pass them we paid for their replacement. After the inspection we did not receive the orginal inspection report from you until your temp tag was expiring. I am sorry this situation occured but some of the delays were caused by rules that MD has and delays in paperwork that we cannot control. I hope this is a small bump in the road in your overall ownership of this vehicle. Despite some of the problems, the pricing we offered for the vehicle was still attractive enough for the transaction to occur.

forhg
4/24/2012 6:25:45 PM

Overall Score: 2 Star Rating   1.5  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Tony, Gary and Steve (salespeople)

My Review of Gold Coast Cadillac Saab:
Three weeks ago I contacted Tony at this dealership re a 2006 Lexus SC430 they had listed. The price was $5,500 above Edmunds TMV guidelines, however I drove the 180 miles (each way) to inspect and test drive. Tony was off that day and had me speak with Gary. After driving the car I had three concerns, a severe wobble in the front end at highway speed, non functioning windshield washers and inoperable cup holders. He assured me it would be looked at and he would get back to me with a full report. After several days I contacted Gary who had no information. Several more days and I contacted Tony who also had no information. Then about a week later called in and got Steve, who claimed to be a manager and was very apologetic for the lack of response to date and assured me he personally would get back with answers later that day. Now a week later, I am heading off to make a purchase elsewhere. Bottom line, the salespeople here promise to do things they obviously have no intention of following up on. And we wonder why car salespeople are held in such low regard. Well look no further than this dealership. For shame.

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Response from: Gold Coast Cadillac Saab
Added: 4/25/2012 2:26:30 PM
This is the GM of Gold Coast Cadillac. I did some research on this vehicle. Kelly Blue Book suggested Retail is $35,150. Edmunds TMV is $26,400. Our asking price was $30,500. Just because a website gives a suggested price does not mean that is the correct price. As you can see above, two of the most referenced websites for vehicle values have almost a $10,000 difference. The price is determined by what the buyer and seller agree is a fair price. Your offer for our vehicle was $25,000. Both of the first two salespeople could not accept your offer and said they would contact you if something changed (which it did not). Steve did return your call and in a message said that while he appreciated your offer we could not sell the vehicle for the amount you offered. We have since sold the vehicle for $29,000. While we strive to do our best to sell a vehicle to every customer who comes, in we do not come to terms with them all. I do not feel you have given a fair assessment of our staff just because we would not discount a vehicle to the price you had offered. You did not see the value for the price I was asking and it is your right as a consumer to not purchase something. Your decision not to purchase was yours and does not automatically make our sales staff the bad people you imply.

mosca
3/14/2012 8:29:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Bruno, Gary G. Service, Keith Harvey

My Review of Gold Coast Cadillac Saab:
Gold Coast has a team approach such as Chris Bruno, Gary G. in service and when needed the customer is treated as a Cadillac owner should be treated ,that teak increases the value of the car!!

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phildon4
2/27/2012 6:41:17 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Gary Alexander

My Review of Gold Coast Cadillac Saab:
Friendly until they need to correct their obvious mistakes (one cheap tire with 3 Michelins, vibrations, car bearing to the left, wheel bearing issues, many other issues for 24000 miles car)

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Response from: Gold Coast Cadillac Saab
Added: 2/29/2012 4:52:35 PM
When you brought the vibration to our attention we corrected the problem at no cost to you and you did not mention any other issues at that time. The wheel bearing will be covered under warranty. Now several weeks later it has developed an alignment issue. All it takes is one solid hit to knock out an alignment. We have corrected the issues you brought to our attention shortly after your purchase and any other major issues will be covered under warranty. While it is unfortunate that some of these items have happend, things like this can occur when you purchase a pre-owned vehicle. While I would not expect you to give us a perfect review, I do not understand why it completely negative.

dneary
2/25/2012 3:49:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Zaino

My Review of Gold Coast Cadillac Saab:
Trying to find a new car is like sticking needles in your eyes. You dread to do it but in this case it was probably my best experience ever. I have bought approximately 10 cars in my life Tony is the guy who made the deal work. His no pressure approach, personality and sense of humor made it pleasurable. I would recommend anyone who wants to take the hassell out of buying a car to see him.

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larry6612@comcast.net
2/18/2012 8:24:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Anthony Zaino

My Review of Gold Coast Cadillac Saab:
Great sales experience, have leased vehicles for more than 15 years this was the best experience I ever had. Ease of transaction, most initial contact was by phone, Salesmen I worked with was very good, very knowledgeable in all aspects.. Could not be happier!!
Larry D.

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l szukics
2/12/2012 12:54:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Foster

My Review of Gold Coast Cadillac Saab:
What a great experience. Bob was perhaps the best salesperson I have ever come accross. I called him first to talk about the car I saw om autotrader. He answered all my questions in a relaxed manner. When we met and then spent more than a few hours it was like I knew for years. All questions were answered, he checked and found out the car had a extended warranty, I still wanted to think about it, he said fine, no pressure. That was Wed., I called Fri., and told him I wanted the car would oick it up the next day. Offered him a credit card deposit, he said no need and would put the sold sign on it. Asked me when I would like to pick it up. It was ready, I was then shown by another person all the features. Not even a mention of give me the money, Once done we completed the paper work. Shook hands and then me and the wife took off. I would mention that on Sat. the place was hopping. This is truly a outstanding dealership. All the sales were dressed neatly with shirt and tie. Reminds me of Polkowitz in Perth Amboy were I bought my first Cadillac, an eldorado.
If a had the money I would be back every year to buy a car from Bob. A true professionsl salesperson. If a Cadillac is your choice this your place to pick one up.

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steve-Saab
1/23/2012 10:37:41 PM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: General Manager, Service Department

My Review of Gold Coast Cadillac Saab:
This is my first experience with Gold Coast Cadillac/SAAB and my last! AVOID THEM AT ALL COST.... In November I purchased a SAAB SUV from Gold Coast. At first I was not going to buy a SAAB because I read that SAAB was experiencing financial problems, however right before Thanksgiving the General Manager called my house after I test drove the SAAB SUV and ask me if I liked the car. I said yes, but said I was concerned about SAAB's financial problems. The General Manager told me not to be concerned. The SAAB parts are the same used in the Cadillac SUV and Gold Coast will continue to support SAAB regardless. So I made the mistake of buying a car from Gold Coast. Two weeks after purchasing the car when my license plates came in, I returned to the dealer to have my front plate put on because the car has no mounting bracket. I was told they needed to order a part and would call in a few days.... NO CALL. I went back 2 weeks later a was total SAAB went out of business and they can't get parts, your on your own. I then talked to the General Manager about my maintenace that was included with the car I just bought from Gold Coast. He told me to save my receipts and hopeful when SAAB is out of backrupcy, I should submit my receipts. He then went on to tell me his problems with all the SAAB he still has on the lot.
You have to question a company that misinforms their customers, takes the money, sells a car with a service warranty and then abandons the customer.
I still have no front plate, no calls back, and left with no car warranty. STAY AWAY!!!!

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J420024
1/15/2012 1:39:22 AM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Steve stigliano

My Review of Gold Coast Cadillac Saab:
12/2011

I found a car online and inquired through the website. Dealer was very friendly over the phone. Tells you everything you want to hear. I drove almost 80 miles to the dealership for him to then ask how I was going to pay. I said credit card and the response was oh well can you get a check because credit card will cost us like $400 and we aren't making much money on the car. A little reluctant I said ok and he gave me directions to the nearest bank. I then drove about 15 min to a bank to get a check that cost me money to save them money!! I drove back to the dealership spending anther 15 min to get back. I forgot to mention that when I was looking over the car I noticed a piece of molding cracked. I pointed it out and stated that this is over $1000 to fix the crack. Steve's answer was "well it's a used car it is what it is" and would not take anything off the price. a little annoyed I went in and that is when I was asked how I was going to pay.

So after being agrivated twice by this dealer I thought was very pleasant over the phone, now realizing he is a typical sleazy used car sales men, I sign all the papers and am ready to go when I see only 1 set of keys on the desk for the car. I question it and again Steve's answer is well its a used car that's all we have. Again I state "well that's another $150 out of my pocket to get a second key". No response from the dealer.

Is all the dealer kept boasting about was that they are the #1 Cadillac dealer in the world. No one sells more cars then them. Well maybe that is true but if your not spending $70000 on a escalade then I would stay away from this dealership. If they were such a great dealership they could have done even a little accommodation instead of putting all of the costs on me. I was nice enough to save them $400 so the could make me spend an additional $1200 to bring car up to level presented by the dealer

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