Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Goldstein Subaru
Albany, NY
328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
328 Reviews of Goldstein Subaru
September 06, 2024
My rep was Peter and I couldn’t have been more pleased. He was very knowledgeable and professional and very personable. I came in for an oil change and inspection and my rep Peter was very professional, He was very knowledgeable and professional and very personable. I came in for an oil change and inspection and my rep Peter was very professional, friendly and highly knowledgeable. My appointment was 2:00 and he took my car at 2:05! There were other issues that were discovered and he throughly explained the situation with assistance of the video. I was able to have the service done right then and even though I hadn’t planned on the added expense, I am so glad that I can now travel safely on new front brakes, which were in bad shape (and he showed me the video)! Everyone was friendly and very responsive but Peter went above and beyond and my wish is that every service provider I encounter in the future would be as courteous and professional as he is! I can’t way enough about Peter and all of the service interactions I had yesterday.. great job! Just another reason that we have driven only Subaru’s for almost twenty years! More
by Franalts
Employees Worked With
DJ McArdle
August 27, 2024
I would not recommend this dealership to service your vehicle. With an appointment, I was told it would take an hour and a half for my car to get an oil change. I gave two hours before checking in and vehicle. With an appointment, I was told it would take an hour and a half for my car to get an oil change. I gave two hours before checking in and the car was not ready for another hour and a half following that. I was told that the mechanic took his lunch break, even though he clearly was behind schedule. I had also asked for a car wash, which did not remove a bug splatter that had been on my front windshield nor did it remove a writing my child put on the back window. The service advisor I worked with, Sami, was polite, courteous and friendly, and did her best to be helpful. Though I was extremely frustrated and disappointed by the time, I got my car back. More
by mel.plans2prosper
Employees Worked With
I only worked with Sami, I did not work with the Internet department.
August 16, 2024
Goldstein Subaru is the best dealer that I have ever dealt with. It has been very responsive to my automotive needs and has a real concern for how I feel as a customer. dealt with. It has been very responsive to my automotive needs and has a real concern for how I feel as a customer. More
by radesorbo
Employees Worked With
Sean Balogh, Tim Temeyer, DJ McArdle
July 30, 2024
Goldstein Subaru has been a pleasure to work with especially the service department. The prepaid service package has proven to be a valuable asset. especially the service department. The prepaid service package has proven to be a valuable asset. More
by dloomis
Employees Worked With
Julian- Service Department
July 20, 2024
Fantastic! Robert Albright at Goldstein Subaru was really helpful. The experience was amazing. I’m really happy with the salesperson and the dealership. Thank y Robert Albright at Goldstein Subaru was really helpful. The experience was amazing. I’m really happy with the salesperson and the dealership. Thank you. More
by lisacramer
Employees Worked With
Robert Albright
July 19, 2024
Goldstien Subaru completely understood my concerns with the car and got it in and fixed in a very timely manner. I am very happy with the work and the customer service. I would like to give a special th the car and got it in and fixed in a very timely manner. I am very happy with the work and the customer service. I would like to give a special thanks to Sami Green for keeping me informed and helping getting the car in quickly. More
by damvolts
Employees Worked With
DJ McArdle
