Our family went in to look at a Subaru on a Saturday afternoon, 4/28 and had the pleasure to meet Dick Smith and explain our situation. Our beloved family 2008 Volvo with 225k miles had been promised to our daughter the day it was bought and now the time had come where she had gotten her license which is a great milestone resulting in us needing to get a new family vehicle.
We took a test drive in the Outback available and quickly decided it was the right replacement vehicle and at that time we also learned that the 2015 Outback was a highly sought after car and the option package we were looking for meant we would have to wait until one came in (an estimated 8 weeks) this news resulted in a teenager being disappointed and 2 parents anticipating 2 months of constant questioning 'when will you get the Subaru?'
The following week we reconnected with Dick who brought Ken into our discussions about how we could try and get a vehicle quicker than some other dealers so we could stay in the Fenton Family and buy the car locally. Keene Subaru went above and beyond to hunt down the exact car we were looking for. Ken and Dick looked at trading other models with their sister dealership in. MA; in the end there was tremendous success, Keene Subaru had our Outback available for delivery by 3/31, complete with our exact option package in the exact color asked for!
When we went to pick up the Outback Dick spent time to give an entire walk through of all the cars specific features. He even helped us pair our iPhones to use the Bluetooth feature. I am delighted with the Outback, the quality and. Workmanship put into this vehicle changed my outlook and I am happy to say I am proud to have bought an American made car again!
There is no doubt we will buy our next Subaru at Keene Subaru;in the meantime we plan to have all of our service done locally. In Keene. I want to extend our sincere appreciation for making us new Subaru Family members! This was an unbelievable experience and the entire Keene Subaru Family went above and beyond in getting us this cat quickly and at a cost that spoke more to customer satisfaction than dealer profit.
Thank you all and I will be sure to recommend Keene Subaru to my friends and family!
The Krane Family
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