Subaru of Keene

Subaru of Keene
14 Production Ave
Keene, New Hampshire 03431
603-355-5000

Manufacturer: Subaru

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Twenty-Four Month Rating: 1.3/5

1 Reviews

Overall Score: 1 Star Rating1.3



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JVS007
9/4/2009 1:45:53 PM


Overall Rating: 1.3

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Subaru of Keene:
I drove up from Boston to look at a couple of Impreza sport wagons that I saw on the website. After walking around the lot for about 20 min without seeing the advertised cars or ANY sales people. I went inside and talked to the receptionist. She paged someone in sales to help me. I asked to see the cars listed on the website. He said they only had ONE of the three cars I saw listed just hours ago. So I asked to see the ONE car. He wandered off to look for the keys. My friend and I thought it strange that he was looking for the keys.. maybe he should have looked for the car first since it didn't appear to be anywhere in their "SUPERSTORE" lot. After waiting 20 min for the guy to find the keys, he came back and said the car was "being serviced". After I explained that I have driven up from BOSTON to see it. He asked if I could spend the night and come back tomorrow. Umm.... NO! He pretty much had NO interest in selling me a car! THey could have offered to at least pull the car out of the service bay so I could LOOK at it. I will not be back. I would definitely recommend calling first to see if they have the cars they advertise. Incredibly disappointing. Especially for them. Cause I had a check in hand and was ready to buy THAT day. Stupid Subaru of Keene. Your loss!

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Response from: Subaru of Keene
Added: 9/26/2009 10:43:45 AM
We are very sorry this customer was disappointed. Like fine wine, we will not sell a car until it's time. As soon as a car gets traded in, it will display its presence on our website and affiliate sites such as autotrader.com, cars.com, etc., within 24 hours.
As you might expect, when people trade in cars they are often dirty, out of gas, and in desperate need of servicing. On average, we can spend up to $1000 or more on a car BEFORE we place it on the "front line" to be sold.
In this case, the car had just been traded in and a mechanic was working on a "check engine light" problem when the customer came in. (This is why we could not find the keys - the car was on a lift being worked on by a mechanic.) Servicing was not complete, the car had not been detailed, and it was not ready to be shown.
We recommend that customers call ahead to make sure a specific pre-owned car is available. Had we known she was coming in to see that car, we would have moved the car to the head of our service list and had it serviced, cleaned, gassed, and ready for showing. We will NOT show a dirty car in need of repair because chances are, no one would want to buy it, and it's also a poor reflection of our quality work.
Subaru of Keene has the highest customer service ratings of any Subaru dealer serving the Tri-State area and we have a 99% Customer Satisfaction Rating from AAA.



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