Goodson Acura of Dallas

My 2008 Acura MDX kept having a check engine light popping up and my local shop could not seem to fix the issue. After talking to Bobbie on the phone, I set an appointment over the weekend and I was v popping up and my local shop could not seem to fix the issue. After talking to Bobbie on the phone, I set an appointment over the weekend and I was very surprised to see their pricing was very affordable. They have a list of common services that they do cheaper than the local oil and lube shop. Back to my check engine light. My local service shop did not put the correct oil in my MDX and according to Bobbie I was lucky it did not turn in to a disaster. I guess I have learned my lesson. Lol. More

After multiple rounds of emails with a written drive out price, to ensure they would price match the 2 other offers we had on the table (they supposedly guarantee that they will NOT be undersold and will sa price, to ensure they would price match the 2 other offers we had on the table (they supposedly guarantee that they will NOT be undersold and will save you an additional 5% of the difference), we drove 3 hours from Austin, TX, to Irving, TX, to have them tell us they just couldn't do it. The sales manager walked out, and said he can't sell it at the price his sales representative promised us in email. I don't understand how you stay in business not acting in good faith to clients - especially with strings of email as proof. I call that LYING and a waste of my time. I left an UNSATISFIED buyer. More

Buyer Beware. I live in Sherman, Tx, and worked a deal via email with sales person Robert Cassell. I confirmed the total amount with TWO emails, with Robert confirming the price and color choice. When I a via email with sales person Robert Cassell. I confirmed the total amount with TWO emails, with Robert confirming the price and color choice. When I arrived at the dealership, Robert disappeared, and the sales manager told me that they could not honor the deal, and to go to another dealership if we weren’t happy with them. The sales manager had copies of the printed emails confirming the bottom line price, and the sales manager still refused to honor the price. I was treated very rudely, and the sales manager was unprofessional and lacked integrity. Goodson Acura didn’t live up to their written commitment, so take this as a warning with doing business with them. I hope that Acura sees this email, and investigates this dealer and its business practices. This is the last email response that I received from Robert before I visited the Goodson Acura Dealership: "We will honor the price." The word "honor" has no meaning at Goodson Acura. More

DEQUAN ACCEPTED MY OFFER. ASKED FOR PERSONAL INFORMATION TO PREPARED PAPERWORK WHICH WAS SENT TO HIM TWO WEEKS AGO. WHEN PAPERWORK NEVER ARRIVED, I CONTACTED HIM. HIS ONLY RESPONSE WAS "THE CAR HAS BEEN S TO PREPARED PAPERWORK WHICH WAS SENT TO HIM TWO WEEKS AGO. WHEN PAPERWORK NEVER ARRIVED, I CONTACTED HIM. HIS ONLY RESPONSE WAS "THE CAR HAS BEEN SOLD". I WOULD SUGGEST YOU WORK WITH SOMEONE ELSE. More

First, let me mention to you the car I was inquiring about has been on this lot for 4 long months. I emailed via the website several times, I didnt get a response, I went to the ACURA main site and ins about has been on this lot for 4 long months. I emailed via the website several times, I didnt get a response, I went to the ACURA main site and instantly chatted with the internet sales manager (M. Wells) of the dealership to make certain that the vehicle I was looking at was still available and onsite so that I could view it, he stated it was and he had the keys and we set up for me to look at the car that evening. I did this because the dealership is in Irving and I live in Frisco and it was a drive for me but I had been watching that particular vehicle. I drove out there, even while it was storming, to look at the car and he had already left for the day, so Leonard helped me, he wasn't too friendly, he seemed annoyed that I wanted to look at a car in the rain; and no one else jumped at the change either. I was there a total of an hour and he got my info and said he would call me back the next day because all the banks were closed and he couldnt tell me anything. Now, I have known several people in car sales and even lived with a man that sold cars for a living and I know that the finance people and banks will stay to get deals done. I waited the next day and never got a call, until really late in the day, it was M. Wells to tell me he was sorry for not being there and that he had tried to call me (?) and that he was working on the deal. He called the next day to request pay stubs, and told me he was still working on the deal, again late in the day. I really started getting the feeling that he was just dragging me along. I got a call on Friday evening and missed the phone call but called right back, within a minute and Mr. Wells didn't answer nor call me back when I left a message. I called Saturday morning, again didn't have anyone to talk to so I asked to speak with someone in the finance department, I got the voicemail of the Business Manager and left him a voicemail stating that a deal was suppose to be in the works and I needed a call back, he called me back and just simply stated that it couldnt be done, he didnt give me any other options of vehicles, didnt suggest putting any more money down or didnt suggest a co-signer... all of which I would have and could have done. Did I mention this car has been on thier lot for 4 Months, enjoy your time there sweet lil Acura, and get comfy, apparently they like looking at you, you were a lease return so I guess they don't think they are loosing money on you More

Recently bought a certified used Acura from Lance Clemons at Goodson Acura. The actual sales transaction went fairly smooth but feel cheated after less than two months. He led me to believe that all of the at Goodson Acura. The actual sales transaction went fairly smooth but feel cheated after less than two months. He led me to believe that all of the servicing was up to date and that all the necessary services had been recently completed and that they were going to even double check before I picked the car up from them later that week. However, less than two months later there are over $300 in necessary repairs that need to be completed. Routine things such as changing the filters and flushing the power steering fluid. When i contacted him to explain how I felt he had misled me he basically told me that it was my problem now. DO NOT GO TO GOODSON ACURA AND ESPECIALLY DO NOT SEE LANCE!!!!! More

I received fantastic service from both Bart, my sales consultant and Steve Levi, the finance manager at Goodson Acura. I came in with my Internet price and I drove off in my new 2010 Acura TL within 2 ho consultant and Steve Levi, the finance manager at Goodson Acura. I came in with my Internet price and I drove off in my new 2010 Acura TL within 2 hours. This was my first purchase at Goodson Acura and their customer service is tops. I have purchased 2 Lexus, 3 BMWs and 1 Benz (never again Benz) and I really think this was my best experience buying a vehicle so far. I hope they treat me the same way in the service department. More

I have serviced my CL at Goodson for 6 years eventhough I live all the way up in Frisco. Last week I decided to purchase a used TSX which is a lot of fun to drive. I was amazed by how many used TSX they have live all the way up in Frisco. Last week I decided to purchase a used TSX which is a lot of fun to drive. I was amazed by how many used TSX they have at Goodson when I got there. Lance, who was very nice, gave me a great price on the TSX right over the phone. On Saturday I went over to see my TSX and he had it sitting in front of their showroom anticipating my arrival. How wonderful! Needless to say, I purchased it the same day. More

After purchasing nine Lexus cars in a row ranging from an ES200 though the LS460, I approached trading in my GS470 for a 2010 Advanced Technology MDX with some concern since I have only done business with Le ES200 though the LS460, I approached trading in my GS470 for a 2010 Advanced Technology MDX with some concern since I have only done business with Lexus dealers since 1994 and had been very happy with them. I visited two Acura dealerships in the Dallas Metroplex area and was very impressed with Goodson and the salesman who I talked with on the phone, Bart Womack. As I visited the dealership and met Bart, his sales manager and the finance and service departments I quickly begin to feel this was a dealership I wanted to do business with since I had decided the MDX had everything I was looking for. We made a deal and I have been pleased with the MDX and the follow-up from Bart and the dealership. I would have no problem recommending Goodson to my friends. More

Even though there is an Acura dealership just a few miles Even though there is an Acura dealership just a few miles down the road, I do not mind the commute to Goodson Acura knowing that the sales team will Even though there is an Acura dealership just a few miles down the road, I do not mind the commute to Goodson Acura knowing that the sales team will go over and above every time to ensure that I have an excellent customer experience. I have purchased 3 new Acuras from the sales and finance team of Greg Blake, Steve Levi, and David Hensley, and am looking at purchasing my fourth within the next 6 months. In fact, I always allow a few extra minutes to visit with these guys while my vehicles are in for service. As a result of the customer service I received from sales, I also exclusively use the Goodson service department and body shop. And, by no means does the experience end in sales. James Grogan (service) and Larry McCarley (body shop) are there to serve every day. Thanks for the experience - Tim Boobar More