Goodson Acura of Dallas - Service Center

I had the absolute WORST experience with Goodson Acura today. My mother actually bought her TL type S new from them in '07 and have been going back there for every service since then (more for convenience today. My mother actually bought her TL type S new from them in '07 and have been going back there for every service since then (more for convenience than anything since their service has never been as good as other dealerships I had been to). I can say absolutely that I will NEVER go back to Goodson Acura ever again and it is so bad that I am souring on even Acura cars themselves. I went in today for a routine oil change and vehicle inspection. After waiting in the waiting room for a bit, the service person comes in and is pretty rude right off the bat. He basically says with much attitude in tone and facial expression that "we told you last time you needed to change your brake pads and tire" as if he were scolding an idiot. I noticed his attitude right away but basically thought to myself that I wouldn't react to it. This tone is hard to convey through writing but I know that if you had experienced what I experienced today you would be just as offended and angry as I am right now. At this point, I needed to call my mother to tell her about the fixes that were needed for her car. The service guy gets on the phone with my mom and she was asking questions about the brakes ("why are Brembo brakes needed?") and tires ("what type of tires are needed?") that ANY customer who doesn't know much about cars would ask. When he was explaining Brembo brakes to her on the phone he rolled his eyes right in front of me and my friend! At some point he asked her for her phone number, and she asked him whether he wanted her business or cell, and he said verbatim with much meanness "I don't know, ma'am. I wasn't the one who dialed the phone". It was dripping with attitude - what normal person responds like this to a customer? The normal response would be "you can give me whatever number is most convenient for you" or something like that. Anyway, at this point, I was fuming on the inside and waiting for him to get off the phone to let him know that wasn't how customers were to be treated. He was so obviously and loudly rude that even the other woman in the waiting room was giving me looks of disbelief. He kept on with the conversation being short and rude, and saying things like "I don't know ma'am. I don't work at Costco" and "Yes, but are they Grade B, GRADE B??". By the time he actually did hang up, I was trying my best to keep my composure. I told him "You were very rude to my mother. Do not be rude to my mother or I will take my business elsewhere. You were rude to a customer in front of the whole room!" He said he wasn't rude and was acting completely innocent and nonchalant so I asked for his manager. He strides into his service managers office in the same waiting room (you can see into the office through the glass door and windows) and he stands there talking to the manager for 5 minutes. Shockingly, the manager managed to laugh while the guy was talking to him and even as I was trying to make eye contact with the manager. The service guy eventually opens the door and BECKONS me over with his finger. First of all, when you have COMPLETELY insulted your customer you get the manager to the customer, not the other way around. At this point with all the time spent with the guy spent explaining and the manager laughing and me being beckoned over like a student to the principals office, I knew the customer service was hopeless and that I would not be getting a sincere apology. I come into the room and the service guy immediately launches into how he wasn't rude or offensive and that he just didn't understand my mother (my mother has a slight accent but speaks PERFECT English). I explained that not only was what much of he said rude, but it was all in his completely sarcastic TONE and ATTITUDE. This tone was apparent to me, my friend, and the lady in the room with us. It was not me being sensitive - you'd have to be wooden and dumb to not get the fact that the man was being rude and insulting. The manager was then like "why are you being so defensive?" and "You don't need to raise your voice" (I was angry but I was NOT yelling whatsoever). After I explained that the service guy had a terrible attitude, the manager, I-kid-you-not, says "It's not going to be as bad as the attitude I'm about to have"!!! At this point I was not only angry but shocked, and I called him out on his threat and said "are you threatening me??" and I told him I would take my business elsewhere. The manager then told me that I should indeed take my business elsewhere. Mind you, during this whole thing the manager was flippant and treating the situation as if it were a complete joke! Needless to say, this whole incident is frustrating and infuriating. I think the fact that I am a young Asian male and the fact that my mom has an accent gave them the idea that they could be flippant with us. I don't believe they would have treated the older white gentleman in the waiting room the same and I More

I've had good customer service from Richard (service rep) when I need to have my car service. Nice going there and knowing they recognize me by name and not just another number - not to mention get me and d when I need to have my car service. Nice going there and knowing they recognize me by name and not just another number - not to mention get me and done in a quick and efficient manner. Price for an oil change has gone up since my last oil change which is always a bummer. More

Great experience at Goodson every time. They are willing to do warranty and service bulliten work without a thought. They are very technically able. They provide loaner cars without question. The waiting to do warranty and service bulliten work without a thought. They are very technically able. They provide loaner cars without question. The waiting room is fantastic and our young kids don't even mind coming to with us to wait on the car b/c there is plenty to do and play with (computers, TV, soft drinks, juice). When I'm ready to buy new, I will buy with them. More

Came in late, about 7pm - they were prepared to do my oil change while I waited...but then let me pick the loaner of my choice. Next morning Richard called to tell me the car would be ready a little later be change while I waited...but then let me pick the loaner of my choice. Next morning Richard called to tell me the car would be ready a little later because he didn't think it was clean enough and sent it back. Wow! what great service. Thanks Richard in Service More

I have been a customer of Goodson Acura for the pass four years and they have serviced my car and my needs to the fullesst. With advice on how to keep my car in top working condition, advance notices of what years and they have serviced my car and my needs to the fullesst. With advice on how to keep my car in top working condition, advance notices of what needs to be done to my car, price quotes as to how much those services may cost and general good conversations about cars(acura's). It's a comfortable atmosphere. Thanks Goodson! jackie spearmon More

Joshua explained the maintenance work my MDX was going to receive and recommended service to achieve the best results for my needs. My MDX has over 100,000 miles, and I plan to keep it for a while longer. I receive and recommended service to achieve the best results for my needs. My MDX has over 100,000 miles, and I plan to keep it for a while longer. I wanted to do what was best for my vehicle, and Joshua was very knowlegdeable and helpful. And, he followed through on all of his contact promises. He was very thorough and sincere. More

I was and always is satisfied witht the service. I have been using Goodson Acura for a number of years and never have been disappointed. I would recommend them to everyone. They care about you and your car been using Goodson Acura for a number of years and never have been disappointed. I would recommend them to everyone. They care about you and your car. They are concern about the price if you're not able to get all of the work done at one time. They will work with you. That is great! More

Right from the moment I pulled into the garage to discussions on service type, the dealership\rep was friendly and professional. He gave me a time line within which my vehicle will be ready, advised discussions on service type, the dealership\rep was friendly and professional. He gave me a time line within which my vehicle will be ready, advised me about the price, and introduced me to loaner vehicle personnel. He called several times to let me know the progress of the service\repairs and also called when vehicle was ready to be picked up; very professional and good job. Alex Edobor 214-734-3086 More

This dealer LOVES to do work on the car that is NOT needed. If they think you are unhappy with your service, they will CHANGE YOUR PHONE NUMBER in the system so that when Acura calls to see how your e needed. If they think you are unhappy with your service, they will CHANGE YOUR PHONE NUMBER in the system so that when Acura calls to see how your experience with them was, they can NEVER reach you. I would ride a camel before EVER using this dealer again. Anyone who likes them....is getting screwed and doesn't know it! More

I have always received prompt and friendly service from Goodson Acura's service departrment. I was greeted upon arrival, had the work to be done, explained, and shown to a comfrtable waiitng area. When m Goodson Acura's service departrment. I was greeted upon arrival, had the work to be done, explained, and shown to a comfrtable waiitng area. When my car was finsished, the service personnel helped me to check out. My car was washed and vacuumed and waiting for me. More