Gordie Boucher Village Ford of Thiensville

Always OUTSTANDING SERVICE... They go above and beyond on all their service.. They call promptly when finished.. The only place I will go for service! They are the BEST on all their service.. They call promptly when finished.. The only place I will go for service! They are the BEST More

Great group of people to work with made the car buying experience quick and easy would definitely look at buying my next vehicle with them!!!! experience quick and easy would definitely look at buying my next vehicle with them!!!! More

Kevin was professional, listened, and assured us they would resolve all issues. Thank you By the way stupid to have 25 word minimum: this will be last review would resolve all issues. Thank you By the way stupid to have 25 word minimum: this will be last review More

The staff is very friendly and the service was well done. Service dept is very reliable. In sales we have worked with Mark for well over 20 years and it’s always a pleasure. Service dept is very reliable. In sales we have worked with Mark for well over 20 years and it’s always a pleasure. More

Enjoyed my experience buying a new Ford Escape at Gordie Boucher Thiensville. No hassle, friendly and great price. I would recommend buying a car from Gordie Boucher. Boucher Thiensville. No hassle, friendly and great price. I would recommend buying a car from Gordie Boucher. More

Everything was done that was asked for. The service was wonderful-staff great to deal with. Very professional and complete service and promised on time. wonderful-staff great to deal with. Very professional and complete service and promised on time. More

Low key dealership. Mark just let us be until we needed him or had questions Hirak was very informative and knowledgeable both have excellent customer service skills him or had questions Hirak was very informative and knowledgeable both have excellent customer service skills More

There's a problem in the follow-up process after someone orders a new vehicle. In the four months it took to get a new F150 2021, I never received a "thank you" letter for the business, or a phone call to orders a new vehicle. In the four months it took to get a new F150 2021, I never received a "thank you" letter for the business, or a phone call to advise me on the status of the new vehicle. Dennis and Alan were good returning phone calls, test messages, etc, but I never received a proactive communication from anyone at Gordie Boucher for 4 months! Sales process before the order was great, no communication once I gave you the order. Poor sales process. I understood the lead time given all the supply chain issues, logistics challenges, etc, it was the lack of follow-through that was disappointing. More

The only reason it's not a 5 is the time it takes , versus a oil change place. But I am sure they do a much better job at the Ford dealer versus a oil change place. But I am sure they do a much better job at the Ford dealer More

Excellent great service Tim Angie and Kevin are the greatest highly recommended I wouldn't go anywhere else they're the best service department I've ever been to greatest highly recommended I wouldn't go anywhere else they're the best service department I've ever been to More