Gordie Boucher Village Ford of Thiensville - Service Center

Proactive, prompt service that I have come to expect. On a Friday evening a few weeks ago, I needed my Milan towed to Boucher in Thiensville well after the dealer had closed. Next morning, on Saturday, On a Friday evening a few weeks ago, I needed my Milan towed to Boucher in Thiensville well after the dealer had closed. Next morning, on Saturday, Tim recognized the Milan as my car, took the initiative to diagnose the issue and called me at home with the details on the repairs needed--before I even had the chance to call him. When I authorized Tim to go ahead, he said a mechanic came in that day for a service appointment that had since been cancelled and would start on the repairs right away. When I mentioned receiving an air bag recall notice for the Milan from Ford, he added that to the service list--saving me from having to make an extra service appointment. I really appreciated Tim's proactive customer service. It is also great to think that Tim, Angie and Kevin their Service Manager, know me and my vehicles and always strive to exceed my expectations. Well done, Tim and thank you. WS More

Great Service as always. Have taken all my vehicles to this dealer with excellent results. Angie is a super service rep taking care of all aspects of overall maintenance. Ever Have taken all my vehicles to this dealer with excellent results. Angie is a super service rep taking care of all aspects of overall maintenance. Everything is always done in a timely manner. I am always updated as to the service performed and my vehicles status overall. I return for service because of the professional service and great attitude of Angie and Kevin on the service team More

Aways an excellent experience! It is the people!! They are friendly and go beyond to make sure you are satisfied and understand all they have mentioned about your service. It has It is the people!! They are friendly and go beyond to make sure you are satisfied and understand all they have mentioned about your service. It has been our dealership of choice for over 25 years. More

Great People doing Great Work The team at Boucher do a great job of taking care of me and my F150. I stop into the dealership every 5 to 7 weeks for an oil change and basic service The team at Boucher do a great job of taking care of me and my F150. I stop into the dealership every 5 to 7 weeks for an oil change and basic service. The Service Management team of Kevin and Angie treat me like good friends. I have purchased a number of vehicles from Schmidt/Boucher over the last 10 years and have always serviced them at the dealership. Great people doing great work. More

Great Dealer Great service and dealer even though I purchased my vehicle in Boucher Ford in Kenosha. Will keep coming here with my other car 2013 Mustang GT that I Great service and dealer even though I purchased my vehicle in Boucher Ford in Kenosha. Will keep coming here with my other car 2013 Mustang GT that I bought here.because of the people. More

Good service, Bait and Switch Warranty Coverage The service was good, and fixed my issue, which is why this review has more than one star, however...I bought this truck in 2016, with the option for The service was good, and fixed my issue, which is why this review has more than one star, however...I bought this truck in 2016, with the option for extended bumper to bumper warranty (it was a used). Before spending THOUSANDS of dollars on this warranty, I specifically asked if everything was covered, and I was ASSURED that it was (other than obvious wear parts, brakes, wheels, etc). At the time of service my truck was still in the warranty period, but SURPRISE, my fix was not covered. Last time I checked, a coolant hose was between the bumpers, and not considered a wear part. Shame on me for taking the warranty at face value, I suppose. More

Consumer beware!Brought the car in to get a transmission Consumer beware!Brought the car in to get a transmission problem looked at.Was charged $80 for them to test drive it and tell there is nothing wrong Consumer beware!Brought the car in to get a transmission problem looked at.Was charged $80 for them to test drive it and tell there is nothing wrong with it. The vehicle is still under warranty but they say it does not cover diagnostic time. What does it take to drive a car and tell me there is nothing wrong with it? The car still has the same problem and I will not be returning to this place so they can charge me again for doing nothing. More