Gorno Ford - Service Center

They have lost my business. The Service Manager, the techs, the glass replacement tech put close to 400 miles on my vehicle trying to find a noise. This dealership also return The Service Manager, the techs, the glass replacement tech put close to 400 miles on my vehicle trying to find a noise. This dealership also returned my vehicle with the gas light on and 25 miles to empty. On the paperwork the odometer was marked the same for in and out mileage. I can't say for certain if someone smoked in the vehicle, but I had to clean a nasty film off the inside windows. I can say I was satisfied with the damage repair, but never in my life of having a vehicle serviced that many miles of testing were needed. The car was in their possession for a week. Had the manager shown more concern for my issue, I would have given a higher score. More

General manager and service manager are very unprofessional and treated me with the utmost rudeness unprofessional and treated me with the utmost rudeness More

Absolutely awesome service! In a pinch they took care of me and left me with no worries at all. The service staff and especially the owner, George, we’re there every step of the In a pinch they took care of me and left me with no worries at all. The service staff and especially the owner, George, we’re there every step of the way and I will definitely be back over and over More

I am so grateful to all of the employee's and the Owner of Gorno Ford! Every visit there whether when we purchased our Ford Truck and when ever we took it in for Service, each and every employee was ext of Gorno Ford! Every visit there whether when we purchased our Ford Truck and when ever we took it in for Service, each and every employee was extremely knowledgeable, sincerely kind, and caring. From the owner of the Dealership to every department we were treated with the best customer care one could ever receive! Sincerely an extremely grateful customer! More

Just called Gorno Ford to bring my vehicle in for service, the first person I talked to acted like talking to me was a real inconvenience. Told me they don’t make appointments. Transferred me to anot service, the first person I talked to acted like talking to me was a real inconvenience. Told me they don’t make appointments. Transferred me to another guy. He wouldn’t let me make an appointment. I said I wanted to bring my vehicle in on my day off and what if you couldn’t get to it if I just walked in. He said then I could come back the next day. This isn’t anyway to treat potential customers. Going somewhere else. More

PLEASE READ THIS IF YOU WANT TO TAKE YOUR VEHICLE TO THE SERVICE DEPARTMENT: OVER TORQUED FUEL FILTER ON DIESEL - WENT TO OTHER QUICK LANE TO FIND OUT THAT THEY HAD TORQUED SO HARD THAT THEY BROKE FILTER C SERVICE DEPARTMENT: OVER TORQUED FUEL FILTER ON DIESEL - WENT TO OTHER QUICK LANE TO FIND OUT THAT THEY HAD TORQUED SO HARD THAT THEY BROKE FILTER CAP AND WAS LEAKING - WOULD NOT PAY THE REPAIR BILL AS IT WAS 10 Months ago NO MATTER THE AMOUNT OF MILES ACTUALLY DRIVEN ! 1,200 REPAIR BILL FOR A TOTAL REBUILD OF THE REGULATOR BECAUSE OF THESE _SO CALLED MASTER TECHS More

Used to love this dealership What a disappointment! I used to love this dealership always friendly and helpful. I have 2 vehicles, a F150 (which was purchased from Gorno) and a Fo What a disappointment! I used to love this dealership always friendly and helpful. I have 2 vehicles, a F150 (which was purchased from Gorno) and a Focus. I ALWAYS take my vehicles to this dealership for service needs because this dealership has been great. I recently moved out of state and still take my vehicles here to have warranty work done. I drove here from out of state to drop my 2015 Focus off for trans-shuttering to have the clutch replaced. Gorno has already replaced the clutch twice, so they obviously know about the issue (then again what Focus/Fiesta owner does not?) My car is my office so I rely heavily on it,; however I found the time to take it here to Gorno. I dropped it off on Wednesday and did not pick up the vehicle until the following Monday. Upon picking it up they did not repair the clutch because they could not repeat the issue! The best part is, the notes on the paperwork clearly state the car needs to be warm for the shutter to begin. They drove the car 7 miles, 7 miles! Not enough for the shutter to begin or the clutch to even get warm. So, basically I drove all this way for them to drive my car ONCE, for 7 miles, when they had it for 3 serviceable days. Glad they attempted to even repeat the issue! Driving my vehicle home it shuttered numerous times. I called and left a voicemail and no one returned my call. Their motto is "we love our customers" but you surely do not listen to them or treat them like you do. Never again! More

Advise before you accept! I and my family have been buying Ford cars for over 25 years kinda had to my father retired from Ford. Anyway, I needed to have my car serviced becaus I and my family have been buying Ford cars for over 25 years kinda had to my father retired from Ford. Anyway, I needed to have my car serviced because of a recall on doors (provision 18N03) which it seems all Ford dealerships are aware of. So I decided to take my car to Gorno because it's relatively close to my home, so I take it in on 2/10/19 they have it a 1-1/2 days and they call me and say they need Ford to sign off on the repairs, now remember Ford knows about the recall and so do all the Ford dealerships. I checked with 3 other Ford dealers (including where I buy my cars BillBrown Ford) and everyone said no problem bring it in we don't have to contact anyone, and we don't know why you were told that. Gorno could have told me 1, we just don't want to or have time to fix your truck or 2, just made necessary calls to Ford before I even brought the truck in, if you needed authorization! So I'm taking to Crest who said they will fix and keep me informed of the progress. Customer service that's supposed to be number 1! More

Good Service Trumps No Service I brought in my Gorno Leased Cmax vehicle because the low tire pressure light was on. Their solution was to have a porter put 38 pounds of air into e I brought in my Gorno Leased Cmax vehicle because the low tire pressure light was on. Their solution was to have a porter put 38 pounds of air into each tire, so the low tire pressure warning would go off. The proper solution should have been: 1) Identify which tire was the problem 2) Evaluate the problem tire for possible loose valve stem or rim leak 3) Perform the repair as identified in 2) above It's past time for Gorno to perform warranty work as required by their contract with Ford Motor Company. More

Rude Service manager Marc was rude and defensive only making Service manager Marc was rude and defensive only making up excuses. The car was not looked at in a timely matter. Zero notification was given. No ren Service manager Marc was rude and defensive only making up excuses. The car was not looked at in a timely matter. Zero notification was given. No rental offered. Car was in when under warranty with same problem and code two months prior. It was returned quickly with a blow off excuse that I put the wrong gas in it. Now I have to pay for repair and they figure it out and charge me. I will not buy another car from Gorno or use their service department. More