Graff Chevrolet Company - Service Center

I had an appointment at 7AM, I dropped my truck off right before 7AM. I was told my work was too far for their complimentary transportation so I had to uber to and from work to the tune of about $60. I retur before 7AM. I was told my work was too far for their complimentary transportation so I had to uber to and from work to the tune of about $60. I returned to the dealership and was told “I can’t get you an update right now because the technician who has your truck is out at lunch right now.” About an hour and 20 minutes later again I am told the technician is still on lunch and I’m wondering how long their lunch breaks are? I sat there another 2 hours and then decided to take a walk and see if I can see my truck. I found it parked in a lot. I asked for an update and was told “the technician isn’t at his desk and he’s not going to be able to get to your truck today. He might be able to get to it tomorrow but if not then Tuesday he will look at it. I was so mad and demanded my keys back and left. In total, my truck was there 9 hours and come to find out it was parked right after I left and untouched after that. What was the point of having the appointment? I tried to find compromises and asking if we could have at least someone diagnose the issue so I knew where to go from there..I was told that if they did that they’d have to be pulling a tech away from other customers..basically their way of saying they would be okay if I was inconvenienced but not others. Absolutely horrible experience and service advisor Joe Rosales was rude and condescending and didn’t offer any reasonable solutions. More

Not too long of a wait. Went for an oil change and they even offer a free car wash! Went for an oil change and they even offer a free car wash! More

I had a great and wonderful experience. The sales person, Gabriel who was helping me out that day had a very friendly and patient service with me specially as a first time buyer which I rea The sales person, Gabriel who was helping me out that day had a very friendly and patient service with me specially as a first time buyer which I really appreciated. Definitely recommend this place to any other person who is looking to buy a vehicle. More

Great customer service, friendly and efficient. Service 2 days then complete. Problem taken care of. Service 2 days then complete. Problem taken care of. More

Initially, I wasn’t satisfied with the dealership. I wasn’t offered a loaner while my car was being serviced. After a week and several phone calls, and speaking with the service manager, I was given a I wasn’t offered a loaner while my car was being serviced. After a week and several phone calls, and speaking with the service manager, I was given a loaner. My car was in their service center from July 18-August 18. (Issues beyond their control regarding receiving the necessary part for repair). More

It took a little longer but my vehicle was fixe right. I was satisfied with everything I was satisfied with everything More

Good customer Service. The service was good, the car is running good as of saturday. The service was good, the car is running good as of saturday. More

Service advisors not very friendly at all, oil change cost was too much, no tire rotation, no car wash no nothing other than the oil change for $98.00. Looks like the Friendly Chevrolet moto has been fo cost was too much, no tire rotation, no car wash no nothing other than the oil change for $98.00. Looks like the Friendly Chevrolet moto has been forgoten/ignored. More

Well I was lied to about our vehicle needing a starter. The car did not start since we took it to your shop, i was never contacted about it until Monday 8/11, but they ran a diagnostic saying BAD STARTER, The car did not start since we took it to your shop, i was never contacted about it until Monday 8/11, but they ran a diagnostic saying BAD STARTER, then you when a tow service picked it up to take to a different repair facility, the vehicle was started by the tow truck driver. Then you have the audacity to charge for a FALSE DIAGNOSTIC $169 and I need my money back More

I gave them extra day than they expected and still not ready when I show up that morning. So disappointed ready when I show up that morning. So disappointed More