Grand Ledge Ford Lincoln Mercury

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Grand Ledge Ford Lincoln Mercury:
Grand Ledge Ford LM is always prompt at getting my Taurus in, fixing it right the first time, and giving it back just how I left it. Jim and Dennis in service are fantastic. The place is clean and as a woman I always feel comfortable there and TRUST them to take great care of my car!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Grand Ledge Ford Lincoln Mercury:
Barry Merril is the owner of this dealership. When appropriately approached about a service concern he was rude, condescending, and treated me in a demeaning manner. Although there are many fine employees at this dealership the owner sets the standard for how people are treated. He treated me like he could care less what I thought of him or his dealership. Supply and demand will prevail. He must be a very wealthy man to treat a concerned and dedicated customer like dog.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Grand Ledge Ford Lincoln Mercury:
RIPPED OFF, LIED TO, AND THEY DAMAGED MY CAR!!

They put a 100% markup on their parts. Their parts come from Carquest, it's not like they're high performance parts. So we decided to have our car serviced elsewhere for half the price and told them that we would just come pick up the car. So when they put the wheels back on they stripped all of the chrome covers - now all have to be replaced. They won't admit that they did this, and they never told us that they had any problems with getting them off when we came to pick up the car. The chrome covers on the back wheels that they didn't touch are fine.

INFLATED PRICES, INCOMPETENT MECHANICS, AND MANAGERS THAT TRY TO BLAME A PROBLEM ON SOMEONE ELSE RATHER THAN OFFERING A SOLUTION.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Grand Ledge Ford Lincoln Mercury:
refusal of repair being corrected , on a used car purchased there

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Grand Ledge Ford Lincoln Mercury:
bought a 99 chevy s10 from the dealer , which mind you had been ( ran through the service department) got the truck out of the drive ( after signing the as is form) ( had test driven the truck before this) and got approx. 1 1/2 miles from the dealership and had a stop sign come up , something popped and no brakes, ( the brakes had just benn done by the service department) had a little snow in the drive , ( is supposed to be a 4 wheel drive), and the 4 wheel drive didnt work i had asked if these items were fuctional, and was told yes the only thing that was indicated was a low battery voltage output. therefore after calling back and asking about these things i was told, " the truck that you traded in was not in such great shape either" . i didnt understand the comparisson? however the dealership has decided not to do naything at all so my recorse is to let other people know how they treated me, hope this will help someone out there make a better choice as to whom to deal with !! buyer beware

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