Grapevine Dodge Chrysler Jeep

I recently had the unfortunate experience of purchasing a vehicle from Grapevine Dodge, and I feel compelled to share my disappointment with the entire process. While the initial interactions were friendly, vehicle from Grapevine Dodge, and I feel compelled to share my disappointment with the entire process. While the initial interactions were friendly, the delivery of promised services and products left much to be desired. One of the notable issues was the inclusion of unnecessary add-ons, such as a GPS monitoring software, which felt forced upon me. Additionally, the protection package was both overpriced and of poor quality. Moreover, hidden fees in the final total seemed designed to diminish the impact of my down payment, leaving me with an unexpected financial burden. In an attempt to give them another chance, I returned to Grapevine Dodge to acquire a bed liner. Unfortunately, what was presented to me was a soiled and sun-bleached insert, with assurances that it would "wash off." Upon closer inspection at home, I discovered missing parts and panels that were not even meant for my truck. This led me to seek assistance from another dealer, who promptly provided me with a brand new and clean set, highlighting the stark difference in service quality. Regrettably, my attempts to address these issues with Grapevine Dodge were met with frustration. Despite making four trips to rectify the bed liner situation, I received no reimbursement, only excuses. This lack of accountability and customer care was disheartening. Subsequently, I decided to take advantage of the free oil changes offered by Grapevine Dodge. However, even this seemingly straightforward service proved disappointing. After dropping off my truck and requesting a wash, I returned to find only one side cleaned, with smears on the passenger side windows and the interior left untouched. This further exemplifies the subpar quality of services provided by Grapevine Dodge. It is evident that the dealership is in need of new management, as every aspect of the chain appears dysfunctional. I strongly advise against purchasing anything from Grapevine Dodge, including using their service or parts. The experience has left me with the impression that the issues stem from the top, as the workers seem genuinely dedicated but are hindered by a lack of effective leadership. In conclusion, I cannot fathom returning to Grapevine Dodge for another vehicle purchase. The combination of being charged top dollar while receiving the lowest possible services is unacceptable. My hope is that potential customers heed this warning and consider alternative options for their automotive needs. More

Richard Hoch was great. He followed up and was always available. Service center was very responsive and they executed my warranty matters perfectly He followed up and was always available. Service center was very responsive and they executed my warranty matters perfectly More

Scheduling was quick and easy. When arriving Heather promptly met me to check in and provided updates as necessary. Overall great experience When arriving Heather promptly met me to check in and provided updates as necessary. Overall great experience More

The team that I have worked with the last few car purchases and services have been amazing! They are a great group of guys! purchases and services have been amazing! They are a great group of guys! More

If I could give 0 stars I would! !!!!! First of get lied about the payments during the initial purchase. Then they fail to document items in your report for maintenance request so whe !!!!! First of get lied about the payments during the initial purchase. Then they fail to document items in your report for maintenance request so when your factory warranty goes out they can charge you “diagnostic fees” on everything even though you’ve been requesting the same service to be completed for over 6 months. More

My oil change was completed on time and as promised I was able to leave the dealership on time to pick up kids from school. able to leave the dealership on time to pick up kids from school. More

Excellent service. They respected my limited time and scheduled the service to best fit my needs. They respected my limited time and scheduled the service to best fit my needs. More

I would recommend Heather Gantt Great communication. Took me in without appointment. Checked what I asked for Took me in without appointment. Checked what I asked for More

Grapevine DCJR service and Rich H have been great to work with. I'm confident to bring my truck to them if I need anything. with. I'm confident to bring my truck to them if I need anything. More

The buying process was simple and easy and did a lot of it through a phone call and email. My on Salesman was knowledgeable and easy to work with. I bought several cars from them. Will keep buying cars fro it through a phone call and email. My on Salesman was knowledgeable and easy to work with. I bought several cars from them. Will keep buying cars from them. More