The TLDR: version is just avoid this place. There are a lot of Ford dealerships in Texas and there is just no reason to wear yourself out with the people here.
The original experience: I purchased a Ford Edge for my son, as all teenage boys love the look of blacked out Ford trucks. The finance “professional” Luke didn’t understand basic math. His quote to me that “2% Interest here isn’t the same as 2% interest elsewhere” was pure insanity. He, of course, couldn’t explain how once I challenged this. A pointless exercise as it turns out as 2% wasn’t the rate we agreed on as I was already set in financing and financier.
It should be known that part of the “deal” was that we use my credit union. I am trying to support local and this was an easy way to do so. To all that would listen, I told them that it was DATCU only for financing. A big waste of time, as no one listened. The experience, which I detailed in the original review, was horrific.
Now for the update:
The Sales manager, Jay, contacted me. Twice. He must be divinely inspired, because without being present during my experience there and never speaking to me directly, he informed me that my “outlook on everything is wrong”. That is enough for me to know just exactly how interested he is in correcting whatever underlying issues existed that allowed my experience in the first place.
He also has my “entire deal” in front of him, which apparently captures the totality of the experience without any need to discuss with the customer.
Now, here is why I am updating. I am receiving mail from Wells Fargo, telling me that the deal they offered me when I purchased the vehicle has changed and they are excited to discuss it with me. I called them and they told me that Five Star had contacted them on my behalf for financing.
Great. I demanded we use my credit union. It was the only possibility of the deal. And yet, somehow, Five Star decided to shop my deal. Even if they HAD shaved a point of the interest, there wouldn’t have been a deal (and they couldn’t share more than that and *charged* interest) because it wasn’t solely a financial decision. Who doesn’t want a bunch of credit checks going on, unauthorized, because Five Star Ford wants to do it.
As I mentioned – there are a lot of places to buy a Ford. There is just no reason to go to this dealership. The finance “professional” doesn’t understand basic financing principles and the Sales Manager stands ready to ignore everything you might suggest they improve and blindly tell you how wrong you are. Save yourself the grief and go someplace else.
Edit: in response to Five Star Ford's response: is there an industry award for ignoring the customer? I am sure you would win that one as well. I guess if a customer walks in and insists on using a single financier, it is okay (since you win Finance awards) to ignore them and shop them around without their permission. Real Pros.
I Recommend This Dealer:
Jay Odom, Luke ? (Finance)
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