Grapevine Dodge Chrysler Jeep

Terry is great knowledgeable great customer service Terry is a gem love taking my truck there Terry is a gem love taking my truck there More

THEY KEEP DELETING MY COMMENTS! Stay away!!!! By far the worst customer service experience I’ve ever had. Sales manager is a slimy snake. I had a ‘20 F150 nearly loaded and Stay away!!!! By far the worst customer service experience I’ve ever had. Sales manager is a slimy snake. I had a ‘20 F150 nearly loaded and they “appraised” my truck at $30k!!! 😂 gtfo of here with that. (They can’t “appraise for top dollar” because they use a “buy bid” system. They take your vin and have other dealers bid on it. You’ll never get what you want.) He said idk why you are surprised, it’s a base model truck with no options….. I asked who’s truck they appraised, because it sure the xxxx wasn’t mine. They left then came back and the number never changed. They tried hiding my trade value in some other numbers. Lied about the gladiator price. He said well we appraise off fair condition. It doesn’t matter the condition of your vehicle. So then I pulled fair condition value up and it was still at $34k. He said The gladiators price is only good if you use their financing at 9.9% what!?!? He straight told me, well it’s a great deal for poor people. It doesn’t work for you but it does for a lot of other people. Who says that??? That’s not fair for anyone! When I asked the price if I went with different financing, the price increased by $5900. They took almost three hours to get me numbers then tried railroading me as if I wouldn’t catch what they were doing. STAY AWAY!!!!! More

Quick, and excellent service. Was helped right away, the wait wasn’t long and the service manager was very helpful. Was helped right away, the wait wasn’t long and the service manager was very helpful. More

Great staff, very friendly and helpful made sure we got what we were looking for and at a reasonable price. Did the best of their ability to make sure we came out winning. what we were looking for and at a reasonable price. Did the best of their ability to make sure we came out winning. More

Fast, courteous and attentive. Alec was great and I am glad to see Chris back as service manager. I will continue to visit this dealership. Alec was great and I am glad to see Chris back as service manager. I will continue to visit this dealership. More

Amazing dealership experience, it was really nice and quickly got my things done and was out on time. quickly got my things done and was out on time. More

The Service Department and specifically Dakota, provided excellent service on my last visit for warranty work excellent service on my last visit for warranty work More

Terry was thorough, kind, respactful and did not try to push extra services on me. push extra services on me. More

A clear definition of Customer Service! Professional, courteous, and caring. Without a doubt, a Top Tier model of how an effective team can operate, with the right tools and strong leadersh Professional, courteous, and caring. Without a doubt, a Top Tier model of how an effective team can operate, with the right tools and strong leadership. More

Very helpful to all my questions. Worked with the budget i have. Got me into the car i wanted to drive off in. Worked with the budget i have. Got me into the car i wanted to drive off in. More