Grapevine Dodge Chrysler Jeep

Very easy process, and the staff was great! ! Loved Mike and Brandon! I will definitely recommend for family and friends to come here. ! Loved Mike and Brandon! I will definitely recommend for family and friends to come here. More

Enjoyed my buying experience at Grapevine Dodge. My Salesman Cheyne was good as well. End My Salesman Cheyne was good as well. End More

Purchased a Charger found the dealership to be knowledgeable & very accommodating. Will definitely recommend to friends & family. knowledgeable & very accommodating. Will definitely recommend to friends & family. More

The service person 'Josh' was extremely helpful in getting the problem with our transmission checked out and replaced. We are very grateful and happy about the service we received. We immediately went getting the problem with our transmission checked out and replaced. We are very grateful and happy about the service we received. We immediately went on vacation and to our surprise our car got 26 mpg on the trip. Very happy! More

They are always responsive, and efficient. I love this dealers service dept. I have never had a dealership treat me this good. I love this dealers service dept. I have never had a dealership treat me this good. More

Brandon and his team made this purchase one of the easiest buys I can say I had at a dealership. Cudos to the management team here for creating an environment that is customer friendly. Can’t wait for easiest buys I can say I had at a dealership. Cudos to the management team here for creating an environment that is customer friendly. Can’t wait for future endeavors. Fitz More

Service helped get in me to fix a recall on my Jeep even though I didn’t have an appointment scheduled! though I didn’t have an appointment scheduled! More

We had a great experience from the minute we walked through the door. No high pressure salesman and everyone worked together to get what we wanted. through the door. No high pressure salesman and everyone worked together to get what we wanted. More

The team has always been attentive to my needs when bringing in my Jeep, keeping me well informed during the process. bringing in my Jeep, keeping me well informed during the process. More

I have written about this dealership before, and mentioned that I will never purchase here again. The only reason I ever set foot in there was because of their service department. Well, that's over mentioned that I will never purchase here again. The only reason I ever set foot in there was because of their service department. Well, that's over now. I had my son's Challenger in for service (prior to hitting 36k miles). Less than 6 months ago, they had to put a new trans in it. It started malfunctioning again, so they had to order parts, etc... to get it fixed along with some other minor warranty repairs. The right mud flap has come off 3 times (hangind by a thread). This is all after I had to fight with FCA to get the gas tank replace on my Ram for the THIRD TIME. Without just venting forever, I'm just going to list my issues: - No communication after the first text. Had to call multiple times to find out what was going on with the car. - Kept my son's car for two weeks. Only finished it when I kept calling. - No loaner vehicle. They are the only dealer in town not offering loaners for warranty work. Even Honda gave us a car to drive while they were working on my daughter's car. - Charged $45 to put a screw in a mud flap that was never fixed properly the first time. - Manager sat down at a computer and read back text messages to my son trying to explain that they weren't responsible for anything. Worst customer service I've ever had regarding a dealership. The sales department is just as bad if not worse. The only reason I gave 2 stars instead of one is because of Dakota Robinson. He is one of the best service advisors I've ever used. In my opinion he should be running things and training people. I will never go back to this dealer again. Save yourself the hassle and go somewhere else. it is clear to me that customers do not matter to them. More